Hi, I have a MacBook and I need your help

Hello, I have a MacBook and I have downloaded the new upgrade and it had to restart my mac and when it did it came back on and asked me for a password for a Apple ID I had created but forgot the password so I clicked 'forgot password' and for an hour now it has been loading and it will not let me on the internet or click on anything thing else. The only thing I can do is switch my laptop of and when it come back on it's still loading or I can press F3 and that is it. Please can you help me get back onto my mac as I have work I need to do. Thank you.

Apple ID Support:
http://www.apple.com/support/appleid/security/
or call Tech support 1-800-275-2273

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