HI! I have a new macbook air but having difficulty connecting to a router if I am about 10 meters away. My iMac, iPad, iPhones and iPods can connect easily. Is there something that I need to configure? I have no issues if I am close to it. Thank you!

Hello, If you are dealing with one of the really thin iMac's that have no superdrive, then the superdrive icon should not appear on the desktop when you plug it in, but when you put in a disk (CD, DVD, etc.) that should appear. If you go into disk utility, and look at superdrive, that should be clickable and not grayed out when you have it plugged in. If this does not show up in disk utility, go to Apple, and ask to speak to their supervisor, speaking to a customer service agent is like talking to a potato, nothing gets done. Good Luck!

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TS3367 My problem is that the other person can hear me but I can't hear them. I have turned the volume up but that did not help. Is there something that I need to do in the controls for us to hear each other. Thank you for your input.

My problem is that when using face time either I can hear the person and they cannot hear me or they can hear me and I cannot hear them. Is there something I need to do in the controls to take care of this issue? Thank you for your response.

Diannie-
Since you sometimes can hear, and sometimes can be heard, your iPad is probably working OK.
But what about the other parties? Is it always the same prson who can not hear you? Is it always the same (but different) person you can not hear? In other words, the problems could be at the other end.
You and your friends might try the Skype App. Once registered, you can access Skype's test server to check your audio. It lets you speak for several seconds, and then plays it back.
Fred

I have a new macbook pro but it won't connect to itunes. Any ideas?

I have a new Macbook Pro but it won't let me sign in to itunes. It pops up and error message saying that the itunes store is temporarily unavailable.

A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

I have a new Macbook Pro but it does not have iDVD. How can I get this application?

I have a new Macbook Pro but it does not have iDVD. How can I get this application?

I have a new Macbook Pro but it does not have iDVD. How can I get this application?
If you are still within your 15 day return period. Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes.)
Nicely explain that you may return the computer without iDVD. That usually does the trick. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
408-996-1010
800-692-7753
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
http://dealmac.com/lw/artclick.html?1,527850,1872219

I get black screen on my new macbook air but I can see the mouse pointer. usually need to restart the computer so everything works as it should

I get black screen on my new macbook air but I can see the mouse pointer. usually need to restart the computer so everything works as it should

Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
If that does not help, reinstall OS X

HT204382 i have a new macbook pro but i can t download video

i have a new macbook pro but i can t download video

A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

I have a new MacBook Air 11'inch and I presume that it should come with the iLife programs. However, when I signed into the appstore with my account I have used with all of my Mac products, it now said I had to purchase each program, like iPhoto seperate

I have a new MacBook Air 11'inch and I presume that it should come with the iLife programs. However, when I signed into the appstore with my account I have used with all of my Mac products, it now said I had to purchase each program, like iPhoto, iMovie, ect. seperate. I have already logged in and out of my account and called the "free" part of tech support. How can I reslove this issue?

Welcome to Apple Support Communities
If you really have a new MacBook, iPhoto, iMovie and GarageBand come with the Mac for free.
As you see their price at the Mac App Store, it's clear that there's a problem with your MacBook. Simply return it if you purchased it less than 14 days ago and you will receive a new MacBook

I have a new Macbook Air and for the last few days the fan had run continuously, this is the first time it has ever run, and now it won't stop, the fan starts up as soon as I turn it on. The computer is not hot.Any ideas on how I can fix this please ?

I have a new Macbook Air, 6 months old, and for the last few days the fan had run continuously, this is the first time it has ever run, and now it won't stop, the fan starts up as soon as I turn it on and the computer seems to running more slowy.The computer is not hot but I am worried it may burn out,.Any ideas on how I can fix this please ?

Hello dwb,
Here is the screen shot, just the top half, there are another 10 pages, but I guess this should enough for you to have an idea of waht is going on, bit small I am afraid. No, I don't have any apps setup to run when I open my computer, the kernel, varies between 290 and 305 per cent ish.
Would that PRAM thing help ? I think it may be the computer itself, well something inside, as this the first time that the fan has ever started running since I have this computer, even when I have 3 or 4 apps running.
Thank you again for your advice,
Regard,
Beauty of Bath

I have a new Macbook Air 2012, Apple TV 2 and I have tried wired and wireless connections both result in stuttering during video airplay to the ATV2.

I have a new Macbook Air 2012, Apple TV 2 and I have tried wired and wireless connections both still result in stuttering during video airplay to the ATV2.
I have even bought a new Airport Extreme Router just to confirm it is not the router and it still didn't help.
I have brought all items in the same room with wired connections and still same issue.
I was thinking maybe ATV 3 might help since it has 2 wifi antennas and faster processor.
Have tried everything I could think of.
This was one of the main reasons I bought a Macbook Air for this airplay feature. Very frustrated.
Any thoughts; any other suggestions would be greatly appreciated.
Thanks

Thanks for the suggestion.
I also disabled Norton Firewall and restarted the Air and Now I'm able to use Air Play.
I know that the Apple remedy said that to do that in the support article, but I totally forgot I had that enabled..
It actually works. I can even stream to the Apple TV now through my MacBook Air.
BTW, Go into setting under the ATV, and click on update...you'll see that there was another update avaialble for the last gen of ATV...
It does have to restart twice..I guess once to download and and nother to apply.

I have a new MacBook Air with Yosemite (no CD/DVD capacity). I want to install Photoshop Elements 6. Can I do this with the serial number? If pse 6 is not compatible, can I upgrade to pse 7. I do not need pse 12 or 13.

I have a new MacBook Air with Yosemite (no CD/DVD capacity). I want to install Photoshop Elements 6. Can I do this with the serial number? If pse 6 is not compatible, can I upgrade to pse 7. I do not need pse 12 or 13

I cannot answer regarding compatibility, but there is no download available for PSE6 if you would need one for this. You might be able to copy the installation files from a disk to some other removable media that the machine accepts. Upgrading to PSE7 would not be possible mainly because Adobe does not sell older versions of their software.

I have a new MAcBook Air and my photos don't fit on the internal hard drive. I want to store my photos on an external hard drive which I will connect to my Air when using Iphoto. How do I set an external hard drive as the default drive?

I have a new MAcBook Air and my photos don't fit on the internal hard drive. I want to store my photos on an external hard drive which I will connect to my Air when using Iphoto. How do I set an external hard drive as the default drive in Iphoto?

Make sure the drive is formatted Mac OS Extended (Journaled)
1. Quit iPhoto
2. Copy the iPhoto Library from your Pictures Folder to the External Disk.
3. Hold down the option (or alt) key while launching iPhoto. From the resulting menu select 'Choose Library' and navigate to the new location. From that point on this will be the default location of your library.
4. Test the library and when you're sure all is well, trash the one on your internal HD to free up space.
Regards
TD

I have a new MacBook Air with a USB super drive. I put in the DVD and I get nothing. No icon on the desk top and DVD player is no help. How do I play a DVD or eject the one in now?

I have a new MacBook Air with a USB super drive. I put in a DVD and I get nothing. No Icon on the desk top, no help from DVD player. How do I get it to play and how to eject it now that it's in?

There's a defect. The computer is in warranty so take it in for repair.

I have a new MacBook Air and I set my password the other night and forget what I selected. Now I can't start using the computer because I can't get through password gates! Please help!!

I have a new MacBook Air. I set my password the other night when I was half asleep and can't remember it. Im still working on my old MacBook Air and can't get through the password gate on my new one. How can I reset it on that computer? I can't even get to the internet.
Thanks!

Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Select Terminal from the Utilities menu. At the Terminal prompt enter:
resetpassword
Press RETURN. You will get a GUI in which you can reset your password.

HT2497 i have a new macbook air occasionally I have trouble with slow internet and trouble with connecting to the internet. I use Verizon Fios and a wireless modem

I have a New macbook air, purchased last week. There are time when internet runs slow or not at all. It is not the Verizon Fios as my IPAD's work fiine during these times.

Turn off the router. Turn back on. Wait until all the lights are lit properly.
Restart the computer.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Best.

I have a new macbook air, and want to transfer all my data using time machine from my old macbook running leopard, is this possible and easy

I have a new macbook air, and want to transfer all my data using time machine from my old macbook running leopard, is this possible and easy and will it transfer all my musc and photos?

The Setup Assistant can restore your data from a Time Machine backup. You'll be asked if you want to do this the first time you turn the computer on.
(60797)

HI! I have a new macbook air but having difficulty connecting to a router if I am about 10 meters away. My iMac, iPad, iPhones and iPods can connect easily. Is there something that I need to configure? I have no issues if I am close to it. Thank you!

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