Hi i have a problem with itunes stopped working have tryed reinstalling downloaded new windows drivers this is the problem on control boardProblem Event Name: APPCRASH Application Name: iTunes.exe Application Version: 11.0.1.12 Application Ti
hi tryed reistalling itunes drivers repairing itunes etc any help would be greatly apreciated thankyou..
Problem Event Name:
APPCRASH
Application Name:
iTunes.exe
Application Version:
11.0.1.12
Application Timestamp:
50c8fc7e
Fault Module Name:
MSVCR80.dll
Fault Module Version:
8.0.50727.6195
Fault Module Timestamp:
4dcddbf3
Exception Code:
c0000005
Exception Offset:
0001500a
OS Version:
6.0.6002.2.2.0.768.3
Locale ID:
1033
Additional Information 1:
fd00
Additional Information 2:
ea6f5fe8924aaa756324d57f87834160
Additional Information 3:
fd00
Additional Information 4:
ea6f5fe8924aaa756324d57f87834160
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message
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Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 11.2.2.3
Application Timestamp: 5383f31a
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000008
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Extra information about the problemFor general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
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Welcome to the Apple Support Communities!
It sounds like you have already done some great troubleshooting. Did you remove not only iTunes but all of its components in Windows as well when you reinstalled? When you remove and reinstall iTunes, all components must be removed in order to ensure it works properly when reinstalled. If you have already done this, please let me know. If you need to go through this process please use the information provided in the articles below.
I am not sure what version of Windows you have so I will include articles for all versions starting with XP and up.
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/HT1925
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Have a great day,
Joe
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