Hi i have a really big problem with my icloud

HI YA THIS PROBLEM IS A LONG TIME AGO i have deleted my very old account and i cant get access to my i cloud and even thought i can get the original receipt that i bought my phone.
and one of my friend told me that i should make and new email address and when i do i still cant get access to it and its really important data on my whats app i need to back it up in other what what should i do

Hi there mirchew85,
Welcome to Apple Support Communities.
It sounds like you’re running into an issue accessing an iCloud account that you’ve previously stopped using. Take a look at the article linked below, it outlines the options available for resetting your Apple ID password.
If you forgot your Apple ID password - Apple Support
After you enter your Apple ID, there are three ways you can change your password:
Answer your security questions. Use these steps if you know the answers to your security questions.
Use email authentication. We'll send you an email that you can use to change your password.
Use two-step verification. If you set up two-step verification, you can use it to change your password. You just need your recovery key and a trusted device.
Ciao,
-Jason

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I have a very big problem with my icloud acc

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Hi Leleli,
I apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are saying that you are having issues restoring your current iPhone from a previous iPhone's iCloud backup, you may find the information and steps outlined in the following articles helpful:
iCloud: Restore or set up your iOS device from iCloud
If you need help restoring an iCloud backup - Apple Support
Regards,
- Brenden

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This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
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If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
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DENSE
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Please use the 'Mark as answer' link to mark a post that answers your question. If you find a reply helpful, please remember to vote it as helpful :)
Website: http://www.nimblelearn.com
Blog: http://www.nimblelearn.com/blog
Twitter: @nimblelearn

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thank you for those who read this
<Email Edited by Host>

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