Hi, I have big problems since 2 weeks with outline, fonts, size in Ai CS6 : Numerical value are so big

Question

Hi, I have big problems since 2 weeks with outline, fonts, size in Ai CS6 : Numerical value are so big and I can't change it with smaller. Apparently Ai said me that comes from AiPrefs... Could you help me please.
I tried to initialize my preferences but nothing change.
PS : Sorry for my English, I'm French
Pierre

Answer 1

Pierre,
You may try the list and see how far down you need to go; you have probably been through 1) and 2), and 4) is both reversible and more thorough than 3); 5) is hardly relevant, so you may end up with 6).
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html