Hi, I have Creative Cloud Photography plan (one-year, prepaid). I installed Photoshop CC but now I am getting a Trial Expired message and am asked to provide the serial number.

How can I solve the problem? Many thanks

Vincas+Alesius this is due to the a connection error between the computer and our activation servers. You will want to try the suggestions offered by Mylenium in message #1. The most common cause of this issue is the host files. If you have any specific questions about the steps listed you are welcome to post them to this discussion.
If you would like direct assistance you are welcome to contact our support team at Contact Customer Care.

Similar Messages

Hello. I paid twice for Creative Cloud Photography plan (one-year).

Hello. I paid twice for
Creative Cloud Photography plan (one-year). How to return a second payment?

This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
Maybe try
Contact Customer Care

Hi, my current plans and products include Creative Cloud Photography plan (one-year) and Creative Cloud single-app membership for Photoshop (one-year), I only use photoshop occasionally and for very basic things, are these two plans required for basic p

Hi, my current plans and products include Creative Cloud Photography plan (one-year) and Creative Cloud single-app membership for Photoshop (one-year), I only use photoshop occasionally and for very basic things, are these two plans required for basic photoshop use or am I able to go with one or the other ?

PS is part of the photography plan, so your single app plan is redundant.
Mylenium

I would like to cansel my Creative Cloud Photography plan (one-year) .

I would like to cansel my Creative Cloud Photography plan (one-year) . But I can not contact support. Chat, phone, e-mail does not work. What should I do? How do I cancel my membership here.

>How do I cancel my membership here
You don't... only Adobe may do that
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Need to cancel One Year Subscription to 'Creative Cloud Photography plan (one-year)'

Hi, I need to cancel my 'Creative Cloud Photography plan (one-year)' as my partner already has the full package subscription on the desktop we use at home.
Thanks,
Kristie

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Purchased Creative Cloud Photography plan (one-year) but it shows as a trial program.

I have purchased the subscription but it doesn't show when I log into my account and Adobe it counting down my trial period.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Creative Cloud Photography plan(one year) for Individuals : Usage terms

Hi, I have purchased the above said plan before few months. I like to know the usage terms for this product because i enhanced some of the photos(taken by me) of my friends using this product and shared with them. I did it for free. I like to know that "is it ok?" and also the general usage terms for this product. I am unable to find the details regarding the commercial usage of this product. Kindly let me know. Thanks.

Licenses and terms of use | Adobe

I already have creative cloud Photography plan and just want to add dreamweaver, is this possible? Alternatively, I have tried purchasing the Complete - For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

I already have creative cloud Photography plan and just want to add dreamweaver, is this possible? Alternatively, I have tried purchasing the Complete — For CS Customers but it asks me to contact customer support and then sends me through to the forums!!

yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

I have creative cloud photography plan, but cannot update to Lightroom CC

When i opened Lightroom (part of my CC photography plan) it said to update to Lightroom CC by clicking the adobe app manager thing on the upper bar of my computer (Mac) and clicking "install" next to Lightroom CC. however, next to Lightroom CC it says "try". not install.
i have had problems in the past where that adobe manager app would say that i didn't have Lightroom installed and it would have a button saying "install" even though i already had it installed. this may be similar to that problem.
Anyway, how do i make it say install, instead of trying to give me a trial.

i just clicked try to see what it will do. right now its installing, i will let you know what it says in a minute.
thank you for your help. i have had no luck with adobe support. its taken about 1hr to get someone on chat, and when got someone i accidentally went back a webpage and lost it. now i waited another hour and got someone and when i tried to sent the support guy the photo on this post i lost that conversation. so now I'm on my third hour and third try to not lose someone at adobe support. but thanks for helping, please keep in touch.

I double purchase Creative Cloud Photography plan, I want to cancel one.

Hi,
I just purchased Creative Cloud Photography plan, but I can not open my photoshop program, I didn't notice that I should wait about 15 minutes to get the subscription works.
So I purchase again the same subscription. Now I have double subscription for Creative Cloud Photography plan. I want to cancel one.
Anyone can hel how to do this?
Thank you,
Alex

Its settled now, and i already charged double for same software.
I call the customer support, send them a message many times, and my request status is WITHDRAWN because
"Your support case was cancelled because we did not receive a response
from you"
How come you guys cant solve this kind of problem?

I have been paying for Creative Cloud Photography plan and .....

I have been paying for Creative Cloud Photography plan and Photoshop Photography Program, I don't know if I should be. I want to be able to use Photoshop and Lightroom. Can anyone help?

Cloud Plans https://creative.adobe.com/plans
-Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
-Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)
-http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
-http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
-http://www.adobe.com/products/catalog/mobile._sl_id-contentfilter_sl_catalog_sl_mobiledevi ces.html

I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

I paid for "Creative Cloud Photography plan", but in my account i still have Free plan. What should i do?

Try Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

I have the Creative Cloud Photography plan why am I being asked for a serial number?

I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

Branching to a separate discussion.
C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number. If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on?

I'm an active subscriber for creative cloud photography plan. However, I can not connect with lightroom mobile. On my desktop app or on iPad app I get the message ˜trial expired˜. Please, what is going on? Thanks for the help.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Creative Cloud Photography Plan only works in Trial Mode?

Hello everyone,
I bought Creative Cloud Photography Plan for a year and paid for it. I use a mac so i downloaded Creative Cloud app for Mac.
Donwloaded Photoshop CC and Lightrom 5 (Which are included in Creative Cloud Photography Plan) but i can only run them in trial mode.
Don't Creative Cloud Photography Plan include to rights to use this programs or do i have to buy licences for them anyway?
Because i didn't think that i am going to need the licenses, i thought that just the Creative Cloud Photography Plan is enough to use them.
Does anybody know anything about that?
Thank you.

Here is the correct solution for this problem when people with paying subscriptions are being told they are in trial mode on CC - please add this to your support arsenal:
Try the steps in this help page and remove the opm.db
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available. html
Go thru the steps in this link to ensure that your computer can communicate with the Adobe servers
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Hi, I have Creative Cloud Photography plan (one-year, prepaid). I installed Photoshop CC but now I am getting a Trial Expired message and am asked to provide the serial number.

Similar Messages

Maybe you are looking for