Hi.. i have forgotted my password, then i did reset a new password.but still unable to use,i been go to i store outlet, the staff told me my apple id long did not use not active anymore , so ask me to call up office to activate back the apple id acount.

hi.. i have forgotted my password, then i did reset a new password.but still unable to use,i been go to i store outlet, the staff told me my apple id long did not use not active anymore , so ask me to call up office to activate back the apple id acount.

Hello, wnnsiau
Thank you for visiting Apple Support Communities.
If your account is disabled, see the steps in the article below.
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
If you have tried the steps above and this issue persists, see the article below.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.

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