Hi, I have hp dv7-3165dx and I cant seem to get it to work. My operating system is windows 7 64 bit.

Question

I have been trying to troubleshoot this problem 4 about a month now.  When I put a bluray dvd the screen reads "no disk in drive".  This message is the same response i get with diffrent players, hp mediasmart, cyberlink power dvd 10, arcsoft, and also with img burn. & a couple of others.  I also chaged my drive letters in disk management, because my optical drive originaly was set to the letter F: Now its letter E: , So, my drive letters are, (C computer (D recovery (E optical (F): hp tools. I also ran the microsoft fix it. reads same message no disk in drive.  I restored my computer, I updated my mediasmart software, also recoverd it from advance out of the box state, same thing I ran the revo program & reinstalled the mediasmart 3.1, no luck. I also did the regedit troublesoot recommended by microsoft. only to find that I dont have any higher or lower filters to delete. so I closed that up. I ran the cyberlink bluray 3D advisor and it passed, when i run the fix it tool by mats, it reads , disk in drve not found . drive has error but drive is ok, I also tried diskpart by command prompt & it reads no media in drive E: drive not ready. also uninstalled by devise manager no help there. reseated my drive by physically removing thr drive as instructed to the tee, no luck. My warranty is up but my pc has been sent back to hp twice when under warranty. so if they just replaced dvd drive in november does that mean i get warrenty on my drive for a year on the drive itself, imean if we cant troublshoot this problem ? HP services has been great to me and the forums awsome, I really hope we can solve this problem,  THANKS A MILLION.

Answer 1

Hi there dvdiehl,
Try downloading and running the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.