Hi I have paid my money to adobe but I can not convert a WORD file to a Pdf file. When it asks for me to sign in I keep getting a window for two upgrade options which I do not want as I have paid my money for the service that will allow me to convert wo

I urgently need to convert a word file to Pdf and cant do so.
Please assist me as soon as possible to do this.
Every time I try to sign in all I get is two options to upgrade which I dont want. I have attended to the account so please urgently assist me to convert a word doc to Pdf now.
Thanking you
Jock Vincent

Hi Jock,
I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara

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