Hi I have purchased Creative Cloud, yet it is still asking me to puchase the software

Hi I have purchased Creative Cloud, yet it is still asking me to puchase the software

You could try here:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
If that doesn't help, provide the details:
- your OS
- the exact wording of the error

Similar Messages

  • I need to uninstall my photoshop trail. i have purchased creative cloud

    i need to uninstall my photoshop trail. i have purchased creative cloud

    I don't believe you need to, it will just activate what you have. Are you having issues uninstalling? What is your question?

  • I purchased creative cloud, but my lightroom still says: mobile trial expired

    I just purchased creative cloud, but my lightroom still says: mobile trial expired.
    I started this trial before I bought my CC license.

    Hi There,
    Kindly try out the steps mentioned in the below mentioned link.
    I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
    Thanks,
    Atul Saini

  • Have purchased Creative Cloud but only able to access trial version - help!

    My IT department has purchased Creative Cloud for myself and a colleague. I have received an invitation by email which states that I've been assigned a Creative Cloud - Complete Membership.
    I followed the links to download and installed Photoshop initially. However, once downloaded it says that it's a trial version.
    When I log in to my Adobe account and click on 'Manage Account' it says that I have Creative Cloud for Teams so really don't understand why I only have a trial version.
    Can anyone help???

    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  • I just purchased Creative Cloud, but it won't let me down load the app I paid for

    I just purchased Creative Cloud Photo and it won't let me down load the apps, let alone even let me get to the page to down load.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -and try some steps such as changing browsers and turning off your firewall for downloads
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Looking to purchase creative cloud as a student. What will happen to the Creative Suite 6 Design Standard that i already have installed?

    Hi, purchased 'Creative suite 6 Design Standard' with my macbook. Now looking to get After Effects but it is cheaper to buy the whole Creative Cloud in a bundle buying as a student than it is to buy After Effects on its own.
    Will I encounter any problems with having two versions of illustrator, photoshop and indesign?
    Thanks

    Hi desousa403,
    Yes you can use both CS6 and CC.
    See - http://blogs.adobe.com/vikrant/2013/09/can-i-install-both-cs6-and-cc-apps-on-my-computer/
    ^Ani

  • Hello, my develop module has been disabled at the end of the trial period but I have purchased Creative Cloud 2 days ago.  Anyone have any assistance on this issue?

    How do I reactivate my develop module? I already have Creative Cloud but it keeps telling me to renew my membership.

    You will have to clear the cache mentioned on this advisory:
    Lightroom doesn't launch or returns "Develop module is disabled" error after 5.5 update

  • I purchased a creative cloud membership but it still asks me for a serial number when I try to open software

    I had Photoshop CC, Dreamweaver CC, and Illustrator CC installed as a trial. The trial has now run out and I purchased an account for a full subscription to all adobe software, but in the creative cloud app it keeps prompting me as "your trial has expired" and when I click "license this software" it prompts me with a serial number screen. All uninstalled apps have a "try" or "buy" button next to them when I assume it should say "install" since I've paid for them.
    Some things I've read on forums and have tried with no success:
    uninstalling and reinstalling all apps including creative cloud desktop manager
    used the adobe cleaner utility to clean all leftover adobe files, then tried reinstalling software
    edited the hosts file to remove any additional lines.
    changed my language settings to International english.
    tried signing in and out
    I was told this computer had pirated adobe software installed on it at one time.  Not sure if this is responsible for why this has been so problematic. Please help, Ive spent hours trying to figure this out. ps i'm on a mac.

    Jodie84,
    I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
    Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
    Cheers,
    Kartikay Sharma

  • I buyed a subscription for creative cloud and I don't get my Keygen for the software. Where do i get it?

    I don't have the keygen for the sofware

    Did you buy direct from Adobe, or from a reseller?
    If direct from Adobe, you use your Account ID
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  • I have purchased Creative Suite 6 and it keeps asking to sign in and put in product code. Says "trial period has ended."  I purchased the suite and have the disk.

    I purchased Adobe Creative Suite 6 (have the disk).  But now it keeps asking me to sign in and reenter my product code.  Says "Trial Period has ended."  There was no trial period.  I purchased the suite.  Very annoying to have to keep logging in.  How do I fix?

    Thank you Benjamin.
    I may reinstall.  It wont let me continue until I have entered the product code.  Says "trial period" has expired.
    Thanks again,
    Jim

  • Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition

    Hi.
    I had PhotoShop CS6 trial, which expired.
    I have purchased Creative Cloud student edition, I receive a message that my PhotoShop trial has expired.
    I am prompted to purchase the product to extend it, or type in the product's serial number
    (I never received a serial number.)
    I paid for Creative Cloud and have an order number, I should not be having this issue. 
    I have uninstalled and reinstalled PhotoShop CS6 multiple times, I also use DreamWeaver and am fearful that I will encounter the same issue. How can I use the Photoshop CS6 after I have paid for it?
    Curonda in Milwaukee, WI.

    Hi.
    The trial expired 2 weeks ago - Monday.
    I purchased the Cloud Yesterday, also 2 weeks ago Monday 10/15/2012.
    I purchased it twice thinking 1 purchase did not complete.
    I still will need to request a refund for 1, I've been too busy between, work, school, and kid. I'm at work now.
    Miss Curonda
    ...Remember, happiness is not a mood its a decision.
    Date: Thu, 25 Oct 2012 05:59:51 -0600
    From: [email protected]
    To: [email protected]
    Subject: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition
    Re: Cannot use PhotoShop CS6 after trial expired, even after purchasing Creative Cloud Student Edition created by Nikhil Bisne in Trial Download & Install FAQ - View the full discussion
    Curonda,
    Can you let us know the date when your trial expired and when you bought the Creative Cloud Subscription?
    Thanks
    Nikhil
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4799512#4799512
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4799512#4799512
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4799512#4799512. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Trial Download & Install FAQ by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Purchased creative cloud membership but still asking serial

    tonight i have purchased creative cloud students or teachers membershıps but when i tried to open after effects it asking serial key what can i do for it

    Hi There,
    Kindly sign out and sign in again to Creative Cloud app: Sign out, Sign in | Creative Cloud Desktop app
    Please try : Sign in, activation, or connection errors | CS5.5 and later.
    Thanks,
    Atul Saini

  • I have an educational license yet cant seem to access Market Assets on the Creative Cloud app?

    I have an education license yet cant seem to access Market Assets on the Creative Cloud app, is this a feature I am denied with my current subscription or am I doing something wrong?  Thank you!

    You have Creative Cloud Student and Teacher Edition purchased as redemption code.
    Regards
    Rajshree

  • I have installed creative cloud and a trial version of illustrator on my laptop since then my IT department has purchase illustrator but is having problems installing it onto a PC workstation.

    I have installed creative cloud and a trial version of illustrator on my laptop since then my IT department has purchase illustrator but is having problems installing it onto a PC workstation.

    Hi, the problem is that my IT department was sent a link  on his laptop to install Illustrator, however the request was for them to build me a workstation and install it on there. they have built the workstation and is having problem installing the CC desktop app on there, just to clarify would you be able to answer the following:
    1) Do you have to have CC desktop app to install Illustrator from the given link?
    2) If you have signed up & installed  CC on your laptop, can you install illustrator on a workstation by simply installing the CC desktop app on the workstation, log into that with your username & activate the link to install illustrator, basically the provided link should not be specific to a computer or user?
    Thanks

  • I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer? If not, can I purchase a second license?  Thank you.

    I have a Creative Cloud License for "Creative Cloud Student and Teacher Edition". Can my daughter use an App on a separate computer?
    If not, can I purchase a second license? 
    Thank you.

    The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
    Licenses and terms of use | Adobe
    You may also not purchase an Education version for someone, they must do that for themself... if they qualify
    Adobe Education... Start here https://creative.adobe.com/join/edu
    Education Plan https://creative.adobe.com/plans?plan=edu
    One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
    http://www.adobe.com/products/creativecloud/students.edu.html
    http://www.adobe.com/education/students/student-eligibility-guide.edu.html
    ID Proof http://www.adobe.com/store/au_edu/academic_id.html
    I do not  know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

Maybe you are looking for