Hi, I have rented a movie from I tunes stores and downloaded it on my phone only. However when download completed , movie disappeared. Can anyone please tell me , where can I fine my movie??
Hi, I have rented a movie from I tunes stores and downloaded it on my phone only. However when download completed , movie disappeared. Can anyone please tell me , where can I fine my movie??
Did you tap the Videos app icon?
Swipe left of your Home screen then type in the name of the movie.
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Hi ,just rented a movie from I tunes store ,when I try to watch it ,it says could not load video
Hi, just rented a movie from I tunes store when I try to play it tells me could not load video
Hey 68Thomas68,
Thanks for the question. Due to the time limits associated with rentals, it may be best to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M. -
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Hi brett242424,
Welcome to the Support Communities!
The movie would be in your iTunes library, in the Movies application. However, if the rental period has expired, you may need to contact the iTunes Store Support about your situation:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
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Hi
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Arlie
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