Hi, I have sold a phone and the user cannot get past ever Apple ID and password but the password isn't working.?

Hi,
I have sold an iPhone 4S, I thought it was fully erased but it wasn't, it had find my iPhone on and the user is being prompted to enter apple ID and password. I went onto Apple account and removed device from find my iPhone and erased. Still says the same thing to the buyer. I have changed my password for Apple ID and then called them and they have entered the password but it doesn't work. Tried the old one that doesn't work either. \
Any ideas.
Very grateful to hear from anyone.

There is never a reason to give someone your Apple ID password.  Period.
If you've removed the device from the Find My iPhone section of www.icloud.com, then it's not activation locked.  They need to restore the device as new and set it up with their own information.
Immediately change your Apple ID password and also update your security questions.  You may also want to change the primary email address of your Apple ID.
iCloud: Activation Lock - Apple Support
Apple ID: Changing your password - Apple Support
Change your Apple ID - Apple Support

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