HI I have synced my new iphone 5c to my computer and backed up info from my iphone 5 on my PC and my old AppleID is coming up on my new phone to access icloud etc. I can't remember the password and cannot retrieve it as it is an old email account which I

I can't get rid of my old Apple ID as I have synced my new phone to the same computer and backed up from the prevous iphone contents. I can't remember the password for the account and I no longer access that email account. HELP!!

Hi Gail it is a separate apple id used on my old iphone. I now have a new appleid and password which is functioning though the new phone is bringing up my old apple ID
Ta,
BG

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I can't change the email on my iCloud account on my iPhone because I can't remember the password, and I can't remember one of the security questions. What do I do?

I can't change the email on my iCloud account on my iPhone because I can't remember the password, and I can't remember one of the security questions. What do I do?

Hi karen615,
Welcome to the Apple Support Communities!
If you cannot reset your Apple ID password via security questions, you can reset via email authentication. If you are not receiving the email, it may be necessary to contact Apple Support using the link in the Get help section toward the bottom of the article.
If you forgot your Apple ID password - Apple Support
Best regards,
Joe

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How do I change my iPad icloud address - it is linked to my husbands and he doesn't remember the password?

See if he can get the password reset via http://iforgot.apple.com
If not then he can try contacting Support in your country and see if they can reset it for him : http://support.apple.com/kb/HT5699

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Can anyone help me. I need to delete an old iCloud account on my i phone 4S so that I can use my new one. My old e-mail was cloned by my ex husband so I had to delete the account . I do not know what the password was and I can't use password reset as the old account does not exist and I have no chance to resurect it. any ideas?

Hi Gail it is a separate apple id used on my old iphone. I now have a new appleid and password which is functioning though the new phone is bringing up my old apple ID
Ta,
BG

HT5787 i have another account but i can't remember the password and the security question. i deleted my email and i can't change the password with the email because it doesn't exist.

i

Hi bertram.thoninh,
Thanks for visiting Apple Support Communities.
This article can help with resetting your password and security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
You'll need to contact iTunes Store support to have your questions and answers reset.
After your password, security questions and answers are reset, I'd recommend providing a different rescue email address:
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
All the best,
Jeremy

My daughter locked herself out of her ipod. She can't remember the password and now we are locked out. How can I get back in or restore it after she forgot her password?

My daughter forgot her password on her iphone and we cant get it unlocked. Is there a way to bypass her password or restore the phone so she can use it again?

Did this back along to mine. Plug it into itunes on your pc (or Mac) and click on the ipod icon on the left hand side. When the device options come up on the main screen, click on restore. Follow the steps and it should restore to factory settings. If you had icloud activated on the ipod all previous purchases should be in the cloud and ready to download onto the ipod afte rit has been restored to factory settings, otherwise you'll have to download them all again. Hope it helped.

How do I log into icloud when I don't remember the password and safety question and it say it will send by e-mail to that address?

What happen was this I had to back up my mom's ipod and her icloud account is well no longer allowing her to log on. So I send for a rest set link and it ended up leading to change my apple idea so I ask to it to her icloud accout but slight problem we don't know where we can go to get that e-mail...so please explain where do we good to get that i try to sign to log into my apple id but it doesn't have anything related to her and I can't seem to find the place where people with only icloud can log in

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

I deleted my old email address and now I can't acess icloud because I can't remember my password to the icloud account. It is not allowing me to log in obviously and now my old email is showing under the settings now do i need to reset the iphone?

I deleted my old email account and when i went to change everything on my iphone it still shows the old email even though i created a new apple id. I also can't remember the password and now can't access icloud. Do i need to reset the phone?

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

I'm trying to restore my 3GS but can't remember the password, I don't want to do a complete restore as I'll lose all my data. HELP!!

I'm trying to restore my 3GS from a previous back-up point on my PC, but I can't remember the password and if I wrote it down I can't find it. I don't want to do a complete factory restore as I'll lose all my data (phone numbers etc) and I still won't be able to access the restore data. Can anyone help?

If you forgot the passcode for the lock screen, follow this article, connect in recovery mode iOS: Unable to update or restore and restore: iPhone and iPod touch: Wrong passcode results in red disabled screen
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iTunes: About iOS backups
iTunes and encrypted backups
In the iTunes Summary screen, select "Encrypt iPhone backup" if you want to encrypt the information stored on your computer when iTunes makes a backup. Encrypted backups are indicated by a padlock icon, and a password is required to restore the information to iPhone. You may want to write down the password for your backup and store it in a safe place. If you use a Mac, when you set a password you can select to store the password in the keychain. With iOS 4 and later, you can transfer the iOS keychain backup to a new device if you encrypt the backup.
Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password, you can continue to back up and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.
If you cannot remember the password and want to start again, you must perform a full software restore and when iTunes prompts you to select the backup from which to restore, choose set up as a new device.

My child locked me out of my ipod and now can't remember the password. How do I get it without hurting the ipod?

My child thought it would be funny to lock my ipod touch. Now he can't remember the password and I am locked out. How do I fix this? Is there a reset button?

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iPhone and iPod touch: Unable to update or restore

My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

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HT4061 Help! I've updated my iPhone 4G with the new iOS7 update and entered the passcode in it and now my iphone is diabled because I can't remember the passcode and the screen keeps showing "iPhone is disabled". Have I lost ever having no access to my iP

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Message was edited by: diana135

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I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?

I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
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I don't know what to do. I don't have access to my email and I can't remember the password to change it. I have a new Apple ID but I would like to use this one. It says my birthday is wrong so I don't know what to do.

iPod touch User Guide (For iOS 5.0 Software)

Help apple help me, at first I was new to iphone registration 1 apple ID account but because I hardly use icloud account. so I do not remember the password and login name, my computer crash when I decided to run the software on ios7.1, but do not expect m

help apple help me, at first I was new to iphone registration 1 apple ID account but because I hardly use icloud account. so I do not remember the password and login name, my computer crash when I decided to run the software on ios7.1, but do not expect me to be locked iclou account, I hope this mail unlocked apple for my apple account. I'm currently using the machine iphone 5, IME: ********. thank you ... ask yourself? machine is in warranty period warranty icloud error not send mail to me at mail
<Personal Information Edited by Host>

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HI I have synced my new iphone 5c to my computer and backed up info from my iphone 5 on my PC and my old AppleID is coming up on my new phone to access icloud etc. I can't remember the password and cannot retrieve it as it is an old email account which I

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