Hi, I just purchased a Creative Cloud plan. When I open the Creative cloud, there is nothing there. How do I install apps from creative cloud?
Hi, I just purchased a Creative Cloud plan. When I open the Creative cloud, there is nothing there. How do I install apps from creative cloud?
Hi la dama cooks,
I believe you are getting the blank Creative cloud applications.
Please refer to the threads below where the issue has been resolved:
Win: New Creative Cloud App unusable: it's blank!
Mac: Cloud Desktop App is blank?
Regards,
Sheena
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Sign out, reboot and sign in
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You can't delete them, but you can hide them from view:
http://support.apple.com/kb/HT4919
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justsino wrote:
I have run the Cleaner tool several times.
I will probably call them again, I just hate the idea of being on the phone for 2 1/2 hours with them again doing the same things they or I have already done.
Einstein says doing the same thing and expecting different results is insanity. So, to keep sane, when you connect with tech support:
You're right - it's pointless and painful to repeat failed approaches. The value of such failures is to reduce the number of bad approaches, and increase the probability of getting to the ones that work. Also the value of the failures, if they're documented in the case notes, of course, is to inform the tech-support team members of what's been done. That's a no-brainer.
* ask the technician to review the notes on your case..."that's OK, I'll wait until you've seen what's been done already." If you get resistance immediately, INSIST/DEMAND the tech to ESCALATE the call to the tech's supervisor or manager. If the manager tries to evade dealing with you, DEMAND to speak to that manager's manager. Get everybody's full name.
* If the tech is cooperative and reads your case notes, then say, "I don't want to waste your time or mine. If you are not completely familiar with how to fix this problem, please ESCALATE this call to the highest-skilled technician who is skilled and familiar with fixing this problem. I'm not disrespecting you, I'm trying to make best use of your time and mine. I'm sure you have great expertise in other areas, but I need great professional expertise in this area. I'm sure you'd want the same if you were the customer." If the tech stalls, DEMAND the supervisor or manager.
* When you're connected to the next higher-level person, repeat he request that they read the case notes first, then ask them to ESCALATE the case to the highest-level experienced person.
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices -
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When I run my fingers over any part of the body I can feel tingling electric shocks. Surely this isn't acceptable or safe?The thing I find suspicious is that if it is a known problem, and there has been an official assessment that it poses no danger to the consumer, then I believe the documentation stating such would have to be made available upon request. When a car maker issues an internal dealer alert about an maintenance issue that is not dangerous and which does not justify a recall, they are still required under consumer laws to make that information available to owners in writing if requested. The same thing holds for most consumer products - you are not expected to merely take the word of an employee that it has been determined to be "acceptable and not dangerous" - the company is required to provide the documentation that supports that claim for a supposedly known issue.
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Hi Zoe25,
You can use CC Desktop apps to download all Adobe Creative Cloud applications. You can download CC Desktop apps from this link.
https://creative.adobe.com/#products/creative-cloud
Hope it helps.
Regards,
Abhijit -
how do i after down load creative cloud and have it in the tool bar , then click on it ,it brings up a box called creative cloud then just rotates not bringing up any apps ?
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430 -
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Hi JasonLuong,
You will have to go to www.creative.adobe.com and login with your Adobe Id on which you have purchased the subscription.
You can go to the download center and then start downloading all the cc apps available. It will first download and install the Creative cloud desktop tool in your computer. This creative cloud desktop will show you the option to download all the CC programs, the updates, etc.
Thanks
Kapil Rupani -
i have a canon 70d and just purchased elements 12. It will not open a raw file for me. I have been advised to download the latest version of camera raw, i have done this and it still says my camera is not supported. I really need to open my raw files. Can anybody help me.
You'll need to update to at least ACR 8.2 for the 70D to be recognized. The normal way to update PSE12 to the latest CR is to use Help / Updates in the Editor which should update to ACR 8.5.
According to Adobe's website PSE12 shipped with ACR 8.1 and you say it says yours is reported as ACR 8.0.
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Try giving permission to Lightroom folder under
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In the window type exactly ~/Library and click on Go
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Regards
Rajshree
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