Hi, I just returned from the Apple Store in Larkspur CA and paired my wireless mouse with one of their computers, but it's won't pair with mine at home. Bluetooth is on and it recognizes the wireless keyboard, see's the wireless mouse but won't pair.

hi, I just returned from the Apple Store in Larkspur CA and paired my wireless mouse with one of their computers, but it's won't pair with mine at home. Bluetooth is on and it recognizes the wireless keyboard, see's the wireless mouse but won't pair.

While you are waiting for the new charger, go ahead and reset you SMC:
http://support.apple.com/kb/HT1411

Similar Messages

  • I just got a time capsule 2TB and was told at the apple store I could partition it into two separate 1TB drives (one for backups and the other as an external HD for my iTunes library....everytime i try it says permission denied

    I want to put my itunes library on my time capsule as external storage to free up space on my computer. How do i partition or create a disk image or do whatever it is i need to do so that my itunes library runs directly off my time capsule and is separate from the time machine backup?

    Not sure what the guys were smoking in the Apple store but you have never been able to partition a TC.
    See Pondini for doing disk images.
    Q3 http://pondini.org/TM/Time_Capsule.html
    Note very carefully.. if you move your itunes library to the TC.. apple have specific instructions for moving libraries.. you must follow it precisely...
    The TC has no way to back itself up.. and TM cannot backup a network drive.
    Any corruption of the drive will cause you to lose your itunes library.. please do not ignore this. I have fixed a fair number of TC for people who lost their 200GB plus itunes library.. you should see the sweat pour off their faces.

  • TS1567 I cannot upgrade my ipad as advised at the apple store by doing it via itunes.  I keep getting told Mobile Device Service not there... It is on Automatic.  Have reinstalled Itunes and AMDS.... Help please.

    I have been to the Apple Store and been advised to upgrade my ipad2 with all since my purchase last year I need to go to Itunes on my computer, go to check, and click and all should upgrade.  Not so easy, have had no success.  Have reinstalled itunes, restarted my ipad and tried again. 
    Please help

    Why don't you take a different approach like take it off of automatic and restart it on your own and then see if you can update the iPad?
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  • If I take my iPhone 4 to the Apple store, will I get to trade it in for another one or....?

    My iPhone 4 was purchased in May 2012, brand new, from my local AT&T store. Since then, I've been having minor problems with it such as my messages crashing out when I open it or my phone randomly turning off and then turning back on, but that has never bothered me highly or been a problem. It's something that happens seldomly. But just recently I've been having big problems with my phone - charging. I can charge my phone on any computer with my USB cord, but my wall charger just will not work at all. I know it's my phone acting up because my wall chager + usb cord are BRAND new. I've Google'd different things about this problem and tried to figure out why it's doing this and if there are any solutions, but I'm thinking maybe my phone is just defected.... so I decided it's best to go to the Apple store and talk to them about it in person. Before I go though, I want to know if I will be able to get another iPhone 4 (maybe a 4S? haha) because I do not want to waste my time going there, returning my phone, and then leaving with nothing OR going there, leaving with my phone and having no solution to my problem. If I go there with this phone, then I want to leave out either with this same phone and a solution to fixing it or just get a whole new phone. It's been 7 months since I've had this phone, and I wasn't expecting this to happen. I hate charging it on my computer all the time. So will the Apple store do a free trade in/return or something? I do not want to ask for hundreds of dollars for another new phone (I'm 16, so my parents will have to pay.... not happening).

    As long as it is under warranty, Apple will service it for free:
    Apple - Support - Service Answer Center
    Apple will always exchange the model that you have with a similar model, so you'll get another iPhone 4.

  • So I have warranty on my iphone4s and my phone4s is messed up but I'm going to the apple store. So they'll probably give me a new one but is there anyway to get the iphone 5 instead?

    I just wanna know!

    No. If you get the phone replaced, it will be with an identical model. If you want an upgrade to an iPhone 5, you will have to buy an iPhone 5. Apple does not do trade ins.

  • Is there any way the apple store can transfer all of my music from one ipod to a new ipod?

    i have an ipod touch and i want a new ipod classic but not all of my music is on my itunes library if i brought the itouch to the apple store could they transfer everything? thanks

    The music sync is one way - computer to ipod.  The exception is itunes purchases.  You can transfer itunes purchases from ipod to itunes:  File>Transfer Purchases

  • I have an iMac 8.1, OSX 10.6.8 with XP running in Boot Camp partition. My USB keyboard (MB110LL/A) was damaged by water. I ordered a new keyboard from the Apple Store. I was sent model MB110LL/B. Special function keys will not work in XP. Any Ideas?

    I have an iMac 8.1, OSX 10.6.8, Boot Camp 3.2 running Windows XP. My original keyboard (MB110LL/A) was damaged by a water spill. I ordered a new one from the Apple Store. They sent me MB110LL/B, function keys need updated drivers (Boot Camp 3.3) which will only install if Windows 7 is installed. I have a large amount of older software that runs under XP but not Windows 7. The Apple support team basically said "too bad". If they replace a keboard model with a new model, they should at least make it backwards compatable or provide a Boot Camp update that will allow this model to work on older iMacs. Reloading Bootcamp 3.3 several times has no effect because it does not detect Windows 7. Any Ideas or help would be appreciated.

    It is free. It is beta. It works well - I use it on mine and two PCs as well...
    MS Security Essentials will no longer install due to compatibiliity issues - that is the idea of a beta - and the RC could be out in June.
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  • The apple store has changed my phone. But when I got the new one i did not have all the songs and apps that i bought. WOuld you please help me to retrieve them back to my iphone. thanks

    The apple store has changed my I broken Iphone to a new one.  But when I got it, i did not have all my purchased songs and apps in it.

    You will need to plug it into your computer and re-sync them from iTunes. The iPhone is meant to be synced/backed up to iTunes on your computer on a regular basis. It is NOT a primary or backup storage device.

  • Help at the apple store?

    If you have a Dell and you have given up on these postings, don't bother going to the apple store. I brought my ipod in, they hooked it up to their apple computer, downloaded a song, and said nothing was wrong with it. When I asked them to try it using MY computer (which I brought minus the monitor) the first apple employee told me they did not have a monitor. A second worker, however, provided me with a monitor. After a smart comment to the effect that they would not troubleshoot my Dell computer, I was left on my own. When I told them that the ipod was STILL not being recognized, I was ignored. One employee told me it was the fault of my computer as I was packing my things but I informed the worker that the same computer had previously supported a nano with no problem. As I was on the elevator leaving the mall someone noticed my Dell and asked me why I had the tower. When I told the lady that my ipod did not work on the Dell she replied that she had heard about the problem but was still considering getting her husband an ipod even though they had a Dell. After I finished my story I can say that her husband won't be coming to this site for support. If you don't have an apple computer, the ipod is a terrible product with pathetic support. Of course, you may already know that.

    Nope, commute would be much to far for me.
    But to get back to the topic, this is no different than any other device manufacturers. I hear stories all the time that someone can not get their Epson printer, Western Digital External Hard drive, Logitech Mouse, Lexar card reader, Sony Digital Camera, etc. device to work on their Mac, Dell, Compact, HP, etc. and when they go to that device manufacturer the usual result is that the problem must be with the computer or operating system, neither of which the device manufacturer supports. You then go to Dell, Apple, Microsoft, etc. and they in turn tell you it must be the device, not their system/hardware/OS. So you get both sides pointing at the other.
    Unfortunately this is just the way it is and it isn't unique to Apple. But you also can not expect Apple to learn every piece of hardware and software out there, especially on a non-Apple system to help you trouble shoot the problem. As you stated, they hooked it up to a Mac and the iPod worked fine, thus verifying the problem is not the iPod but something wrong with your system, a Dell running Microsoft operating system. This is no different than if you went to Microsoft with your working iPod and told them that the operating system won't see the device. They are not going to help you either and just tell you it must be the iPod or iTunes..
    But back to your problem. I see you never bothered to ask here for help and it would appear from one of your posts that the iPod was indeed seen by your system and iTunes at one point. So what changed? What does it do now when you hook it up? Does the Dell see it but not iTunes? Or is it not seen even by the operating system? When plugged in do you get charging power to it? Do other USB devices work OK on the SAME USB connector?
    Perhaps if you posted more information on your problem, asked questions, and told what you have already tried, many of us would be happy to try and assist you in diagnosing the problem. If instead, you want to just complain and whine, take it somewhere else.
    Patrick

  • Is the apple store server down

    Is the apple store server down. I cannot buy a book on iPhoto.

    i figured it out. this happened to a friend of mine. they just downloaded the new version of itunes. i had itunes 9.1 already, but i guess i just needed 9.2. try that if you haven't already

  • If I bought my iPhone in America from an Apple Store and have the receipt can I return it to a Japanese Apple store?

    If I bought my iPhone in America from an Apple Store and have the receipt can I return it to a Japanese Apple store? Yes it is within 30 days, I bought it July 21st, meaning it is within 15 days, as well.

    I would doubt it, but there's nobody here who can speak on behalf of Apple.  Phone the Japanese store: they will know far better than us fellow users.

  • I have bought an itunes card from germany while my apple id is registerd in the uk, can i return the card to the apple store in germany and get my money back ?

    I have bought an itunes card from germany while my apple id is registerd in the uk, can i return the card to the apple store in germany and get my money back ?

    You will have to contact the Apple Store you bought the card from and ask, but if you scratched off the coating to expose the redemption code, then no, they won't take it back.
    Regards.

  • I have an error when installing apps on my mac from the apple store. It says "return to the purchase page and try again"... I think it is something to do with the installation process itself. I have tried to clear apple store cache, restarted apple s

    I have an error when installing apps on my mac from the apple store. It says "return to the purchase page and try again"... I think it is something to do with the installation process itself. I have tried to clear apple store cache, restarted apple store from debug menu, double checked my apple id account and etc..but doesn't work anyway.

    I'm having the same problem and went as far as to delete and reinstall the AppStore and still no dice.

  • TS4036 I tried to restore my iPad from the cloud backup but the iCloud returned the following message 'no backup available'? This after happened after I created the backup today and the same was confirmed at the Apple Store attendant

    I tried to restore my iPad from the cloud backup but the iCloud returned the following message 'no backup available'? This after happened after I created the backup today and the same was confirmed at the Apple Store attendant

    Check the console app to see if there are any error messages. I had one app showing an issue (Pet Hotel) the error was (truncated):
    ERROR: Restore message response: 102 rename error: File name too long (63) at path "/var/mobile/Library/SafeHarbor/com.pocketgems.tappethotel/Container/Documents/ savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHis tory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGa meHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/sa vedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHisto ry/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGame History/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/save dGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory /savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHi story/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedG ameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/s avedGameHistory/savedGameHistory/savedGameHistory/savedGameHistory/savedGameHist ory/savedGameHistory/1313349538-pocket_gems_crash_report.txt" (MBErrorDomain/102)
    I manually snyc'ed that particular app and then re-ran the restore and am now the proud owner of a working iphone. Not sure it is the same problem or app but looking in the console was the key!

  • I bought a ipad mini online from the apple store. His battery doesn't last more than 6h. I return it back to them they send me a new one, but the problem is same. Battery doesn't last more than 5-6h!

    I have purchased a iPad mini online from the Apple store. Since day one I had 2 issues with it. First is that the battery life doesn't last more than 5-6h active usage, and the second one is with the wi-fi. It works properly but after I leave it for a while in sleep mode and try to reuse it, it doesn't want to open a web page or app store or mail (anything connected with the internet search) but it shows that is properly connected with my home network. So I have to turn off the wi-fi connection and turn it on again so it start to work properly. After couple off days this becomed very annoying so I contacted the support via phone and they gave me instructions for return it and that I'll receive a new one without aditional fee. I get the second device in the predicted time but again I have the same issues with the wi-fi and battery life. I will be pleased if someone from the Apple expert team explaine to me what should I do, because I dont find it for normal what is happening. On the Apple official site under the specifications for iPad mini it says that the battery lasts for at least 10h and the wi-fi problem isn't mentioned anywhere. Thanks in advance.

    This is a user to user forum. No one here is an employee or representative of Apple.
    If you want someone from Apple to explain what you should do make an appointment at an Apple store if there is one near you and take your iPad there and talk to Apple. If no Apple store is close enough then call Apple to find out what your alternatives are. There is a Contact Info link at the bottom of every page in this forum.

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