Hi. I'm getting a message adobe reader could not open the file because its either not a supported file type or because the file has been damaged. Any ideas what to do please? thank you
Does anyone had the same problem?
ednaroddy wrote:
Does anyone had the same problem?
If you search the forum you will find that the same problem is posted multiple times every day.
You will also find that the reply is always the same: see http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html
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Please Help!!!!I am having the same problems!!! How can a person get help from ADOBE? Or do I cancel and find a different program for converting.
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[edit]
What to do
First, hold down the option key (also known as the alt key) just after you've pressed the power button. This should show all the available options to boot from, so if you have Windows installed through Bootcamp or a disk in your SuperDrive, you should be able to see them along with your OS X drive/partition. Select the OS X partition with arrow keys and press enter. Startup key combinations
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1. SMC reset [4]. Shut down and unplug all cables including power cord for at least 30 seconds and then plug in power cord and keyboard/mouse.
2. PRAM reset [5]. Hold down option, command, P and R while booting. Start it when you hear the sound and don't let go before it reboots.
3. Safe boot [6]. Hold down shift while booting to boot into safe mode. If this works, open Disk Utility from Utilities and repair your permissions and verify the disk
4. Hardware test [7]. Insert the install disk (disk 1 in Mac which shipped with OS X 10.5.4 or earlier, disk 2 if shipped with OS X 10.5.5 or newer) and hold down "D" before the grey boot screen opens. Follow on screen instructions
5. Boot from install disk. Boot from the disk that came with your Mac. Hold C while booting. Select Disk Utility from top bar and repair permissions and verify the disk. Reboot normally and see if it works now.
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7. "Repair" OS X. Boot from the install disk as in point 5. and reinstall OS X. This should NOT erase any data, just replaces the system files which may have caused your booting problem. Now install the latest combo update for OS X and repair permissions on your drive with Disk Utility.
7.1. Install OS X into an external hard drive and then boot from it [8] and try to copy your data from the hard drive before proceeding. If you have done a backup recently, you don't have to do this.
8. Restore OS X from Time Machine backup. Boot from the disk that came with your Mac and choose the Time Machine restore option. This step will lose any changes made since your last backup but the system and your data will be put back to exactly as it was on that date.
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got an error message saying "an error occurred while creating the backup folder". I have tried deleting the plist and am using the latest time capsule software and using OS Lion Any ideas what to do please?
See #C10 in Time Machine - Troubleshooting.
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I recently downloaded acrobat reader dc. After download was complete, I could not open PDF files. Error read "Adobe acrobat reader DC could not open this file because its either not a supported file or the file has been damaged". Any suggestions?
HI davidd92392148,
Is this error occurring for all PDF files that you try to open? There is an issue where all file icons can change to the PDF icon after installation, so is it possible that the files you're trying to open have been affected by this issue (and aren't actually PDF files)? Please see Application, file icons change to Acrobat/Reader icon.
If that document isn't the key, then please tell us more about these files. Where are they stored? Did they open in previous versions of Reader?
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Sara -
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If you look at the bottom/right of this screen you have a list of links in 'More information like this'.
Have a look at them. -
at odd times I will get a second instance of Firefox startup. I have run avast av, spybot, malwarebytes, both in normal and safe mode and nothing has been found, any ideas?
That second one sounds like malware.
Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br />
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
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*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
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Receiving error message using current Maverick version: "Adobe Reader could not open '***.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).". Is fix the same as on previous OS versions?
Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
Step 1
If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.
Step 2
There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
Step 3
If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and check the box marked
Allow Plug-ins
Then click
Manage Website Settings...
and make any required changes to the security settings for the Adobe PDF plugin.
Step 4
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
Step 5
The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
Step 6
Do as in Step 4 with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari. -
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Thank you!I too am getting this message every time I try to open a pdf. I am running XP on both my laptop and desktop. Ever since I updated to Adobe 8.2 I have gotten the message. I can still open them on another desktop I have that is still running with adobe 5. I have even tried to uninstall 8.2 and reinstall 5 but it will still give me the same message. What do I need to do to resolve this issue?
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Most likely http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html
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