Hi I'm new to Apple products.

Question

I'm new to everything Apple so already confused in just 4 days.  Used Windows and MS for however long - been around computers for 40 yrs now - sadly health robbed me of good mental capacity. should i even  have an ipad never mind the new 2air. I don't understand why it wont recognise my thumbprint after 2 days had to change password 3 times today and now got t user id's i for pc and one for ipad2air. any suggestions pls.

Answer 1

Hi
Let's see if we can help! First, let's lock down what you mean when you say "password" and "user ID".
An iPad can be locked with a passcode (which is usually 4 digits - e.g. "1234"). (Is that password you're talking about?) The TouchID feature is intended to be a way to avoid having to type in that code each time you access the iPad - you should be able to use your fingerprint. If you're having trouble, try removing and setting up your print again. (Settings - TouchID). You can add up to 5 different fingers, so maybe try using a different finger or thumb.
An AppleID is the email address and password combination that you use to purchase everything on the App Store, or in iTunes, or to sync information using iCloud. Normally you'd use the same AppleID for all the devices you own - that way, if you get, for example, two iPads, or an iPad and an iPhone, you would purchase an app, or a music track, or a TV show, once, and be able to download it on all your devices.
Can you explain how you ended up with two AppleIDs, if that's what they are, and is there any reason not to just drop one and use the other one for both devices?
Can't answer your more general question - once you've got over the first technical hurdles, hopefully you'll find the iPad worth sticking with - there are a lot of benefits to it.
Matt