Hi...i'm still using the old iphone 3G...my phone is no longer charging...when i tried to charge it, what i see on the screen is the usb cord with the arrow pointing the itunes logo...can someone help me?
hi...i'm still using the old iphone 3G...my phone is no longer charging...when i tried to charge it, what i see on the screen is the usb cord with the arrow pointing the itunes logo...can someone help me?
It sounds like your phone is in recovery mode, which means it needs to be restored through iTunes on your computer in order to get out of it.
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i would appreciate help with this situation.
thanks Theo mDo you have iTunes installed on your PC? What level? Itunes is at: http://www.apple.com/itunes/
If you have iTunes but your iPod is not recognized read this: http://support.apple.com/kb/TS1538 -
I was attempting to update iphone 4s today, laptop went flat during the last stages. The iphone now only displays USB cord, with an arrow pointing towards iTunes emblem. iTunes will not accept/read the iphone. HELP??
If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable. -
I installed the latest update to my iphone 4 and now all I have is a display of the white usb cord with arrow pointing to ITunes with a clue circle with the musical note in it displayed. I can't access my phone at all. I tried calling it and it says unavailable. I don't know how to restore it...it says it is in recovery mode but when I try to recover, it says no iphone found.
I have no idea how what to do to restore my phone. It's fully charged.
GRRRRPut the device in DFU mode (Google it) and restore.
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When I try to turn on my ipad, all I get is a picture of an USB cord with anrrow pointing to an itunes icon. How can I fix this? pls help
Getting started
http://support.apple.com/kb/HT4053 -
i have already tried:
deleting itunes completely
reinstalling itunes
charging my ipod
calling support (no help)
turning it off and turning it back on
switching USB ports
switching USB cordsYes, I connected the phone to my iMac which is the original computer it is backed up on. From iTunes I had no option except to restore, which I did. Still no luck. Still just see the graphic. :-(
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I plugged my iPhone 4 into my computer with the USB charger cable, and the screen went blank and came up with a picture of the usb cable with an arrow pointing to iTunes....Can anyone help get this fixed????
Connect your iPhone to iTunes and restore or follow the prompts.
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My Iphone 3s is stuck and will not open, I have an image of a USB cord with an arrow pointing up to the Itune music Icon and my phone won't open or be recognized by itunes or my computer. What do I do now?
Try restoring it using Recovery Mode.
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I got a 8gig ipod touch from a freind and all I get on the screen is a usb plug with an arrow pointing towards the itunes logo. How do I resolve this? I don't know what operating system it runs, or what year it was manufactured, it is a chrome one.
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
I have a brand new Ipod touch with front facing camera. Not sure which generation it is. My wife connected the iPod Touch and chose the restore option when connecting to iTunes. It was a mistake and by the time I got there, I saw the screen with USB cable with an arrow facing towards iTunes logo. I cannot get the iPod out of this state.
Try here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
Also reset the iPod.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
I recently did an update and now my iPad is stuck showing the cord with an arrow pointing to the iTunes icon. It won't let me clear this screen. What do I do to fix it?
Well, that illustration is suggesting you plug your iPad into iTunes (current version: 11.0.2).
Have you tried that? -
The screen only shows itunes and a usb picture with an arrow pointing to itunes
I reset or reset the factory settings onmy ipod touch and now when i turn it on it only shows a screen w/a pix of a usb cord and an arrow pointing to an itunes logo. I'm not sure what to do next.
If the Device has been modified, this will not necessarily work...
See Here...
http://support.apple.com/kb/HT1808 -
ipad froze up when i was updating itunes with ipad plugged into computer. now ipad just shows a picture of a cord with an arrow pointing to the itunes logo. does anyone know how to free up my ipad. ive tried unpluggin it and plugging it back in to itunes but nothing unfreezes it.
Try and force iPad into Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
One of my users let his wife use his iPad 3 and now the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
How do a reset the device or clear the message?
BillyDOhMyPizzaPie wrote:
...the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps... -
Itunes symbol and usb cord with an arrow showing the usb going up towards the symbol
I don't know what happened. When we moved I lost my Ipod cord so I bought a holder that would play and charge my ipod. Now it is showing an itunes symbol the cd with the blue music note in front of it iTunes written underneath it and a picture of a usb cable with an arrow going towards the iTunes symbol. Does anyone know why this is doing this and how do I fix it. I bought a new usb cord for my Ipod touch and plugged it in to my computer and nothing happend. I have a password on my ipod and I can't get that screen image to show up all that I see is what I explained above. Can anyone help me?
Try placing the iPod into Recovery Mode and restoring it via iTunes. See this article for instructions on getting your iPod into Recovery Mode.
http://support.apple.com/kb/ht1808
B-rock -
i started to update my iphone 4, and in the middle of the update, an icon popped up saying that "iTunes has detected an iPhone in recovery mode. you must restore this iPhone before it can be sued with iTunes."
I really cannot lose the data on my phone. i foolishly did not back up everything ecause there was a previous problem i had with icloud and i needed to delete all of my icloud accounts accept for my contacts.
WHat would i lose if i restored it? and do i need to restore it?
is there another way? if there is, i definetely do not need the update. someone please help me.First, in iTunes, launch Preferences and go to the Devices tab. Check the date and time of the last backup. If it is recent you can restore it. However, if you mean you have the photos back in your Camera Roll then the backup was already restored. To get your music and apps back it should just be necessary to click "Sync".
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