Hi i'm trying to backup my iphone 4s and usually can but when i go into itumnes now and select device. it dissapears and does notjing? it doesn't give me the screen to select 'back up'. Please help
hi i'm trying to backup my iphone 4s and usually can but when i go into itumnes now and select device. it dissapears and does notjing? it doesn't give me the screen to select 'back up'. Please help
Hey there MissVs,
It sounds like you are clicking your device in iTunes but it is disappearing and preventing you from backing up your decive. I would recommend the troubleshooting in the following article to help troubleshoot the issue named:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
You can also backup your iPhone from the File menu:
Make sure your computer has the latest version of iTunes.
Connect your iOS device to your computer.
Choose File > Devices > Back up.
If you're using iTunes 10.7 or earlier, right-click the device from the list and choose Backup Now.
From: iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Thank you for using Apple Support Communities.
Take care,
Sterling
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Hello there stidhambr15,
I was researching the issue you are having and recommend a couple of things. First it might be a good idea to reset the device following iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting found here http://support.apple.com/kb/ht1430
Resetting your device
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http://support.apple.com/kb/ht1414
Might even be a good idea to turn off the phone, reseat the SIM card, and turn it back on.
iPhone and iPad: How to remove the SIM card
http://support.apple.com/kb/ht5163
iPhone 4 (GSM model)
iPhone 4S
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