Hi i need advise  , my new Iphone 6 Plus 16GB under warranty battery is not charging while plugged tested

Hi    I m  new  registered to this community chat as i need help from your kind adv  . i  seek  advise on my  under warranty Apple Iphone 6 plus 16GB  battery is not charging while plug tested and was asked to surrender my phone to Maxi  as they said since  phone  shutdown no power  and they need to send back to Apple for rectified and  i need to wait for  `14 days  for outcome .   
Today is  at  almost reach 14 days  and i have not  hear from   Maxis Mobile service Sdn Bhd in Mid Valley Garden . 
What is the  Warranty term of  Apple Iphone  6 Plus .       some told me  i should have the replacement on the spot  once rectified that s phone hardware problem  .
I need help  as  calling  Maxi  Garden  te;  2287 5603  always no reply  and calling the person handled my case  no  responding ??
Shirley Tan

See this -> http://www.apple.com/support/iphone/repair/

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