Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

There is a link at the bottom of this page. http://www.apple.com/contact/

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Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an e.mail i can use in Apple USA? Thanks.

Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

There is a link at the bottom of this page. http://www.apple.com/contact/

I have a USA 4S phone and will now be living in Paris France. Can I use my USA 4S with a French service provider like Orange?

Can I use my USA 4S iphone in Paris France with a French service provider like Orange/France Telecom?

Yes, but the phone has to be SIM unlocked first by the USA carrier, if it is locked. If you have an unlocked iPhone, then you can just pop in a Orange SIM.

The authorized service provider send me home with an exploding machine

I wish the Apple shop over here in Hong Kong opened earlier. I had to deal with the "Authorized" service provider WahFung to try fixing my MBA. Then I was send home with the MBA "repaired" but turned out to have a potential of exploding!
Here is what happened. My MBA had a power failure and needed a board replacement costing me over $400US at this WahFung service provider in Hong Kong. They "fixed" it by showing me that the little light on the MagSafe connecter lights up and rushed me to sign the receipt and send me home. After taking it home, I found that the whole keyboard was lifted up and the MBA doesn't even close properly! So I took it back to WahFung and ask them why. They said the battery has swollen up and you shouldn't turn on the machine as it might explode! I mean WHAT? so you send me home strapped with a bomb? Ok fine, then fix it up. They said no, you signed for it already and it is not our fault! OK, so thanks I paid $400 for you to mess up my machine and put me in risk. The only thing they said they would do is to contact Apple and see if Apple would replace the battery. (Fine I did hear about there is a replacement service for batteries of this problem of the same age machines) Now it has been about 8 weeks, no one is giving me any feedback. I don't even know if they did contact Apple. They still have the machine.
Has anybody had similar problems on the service and/or the battery of the MBA?
Now the Hong Kong Consumer Councel has also contact them and will bring them to court if we cannot settle. That will get me into a lot of time and money commitment having already spent over $400 dollars and hrs of waiting for them to pick up the phone. I have been a long time loyal user of Apple's product since the first Macintosh. Please please don't let these non-Apple people ruin you. If we do lose the court case, there will be media covering the story, I don't want Apple to get involved.
Steve, I wish you were here, what would you have done?

skyuen9 wrote:
If we do lose the court case, there will be media covering the story, I don't want Apple to get involved.
Is the news really that slow in your country that the news would broadcast a story about one persons negative experience with Apple?
Steve, I wish you were here, what would you have done?
Don't ask a rhetorical question towards the recently deceased co-founder of Apple, it is insensitive. Tim Cook is the new CEO, he replaced Steve Jobs before his passing. Feel free to mention his name from now on.
With that said, I hope you recieve a favorable outcome.

Mail and iPhoto Problems with sending photos.

Mail and iPhoto Problems with sending photos.
I have this problem that started a while ago and seems to be getting worse.
Here are the different scenarios.
-If I try to share a photo to email within iPhoto, it will insert the image file name in the mail message, but no image icon or opened image. In iPhoto Preferences under General I have chosen to use Email Photos using Mail.
-If I choose to use iPhoto to send the photo, it will compose the message and the photo is viewable. If I send the message i can view the photo within the email I sent to myself. Nothing happens when I double click on the photo in the Mail message. Nothing happens when i control click on the photo in the mail message. Nothing happens when I try to drag the photo to the desktop from the mail message. When I try to save attachments from the email and choose a place to save it, the save button is grayed out and it cannot be saved. When I check the mail message it says there is an attachemnt but there is no file size listed.
-If I use the stationary within Mail app I cannot drag a photo into the placeholder, I get a circle with a line through it symbol when I try. It happens if I try to drag a photo from the desktop or from the media browser within Mail app.
-If I drag the photo to the desktop from iPhoto, I can double click it on the desktop and it will open in Preview.
-If I then control click on the same photo on the desktop and scroll to share/email, the generic photo icon will be inserted in the mail message. If i double click the photo icon in the mail message I get a message it can't be opened because it is empty.
-If I drag that same image to the mail message body the same thing happens.
-If I send that email to someone they cannot open the image file.
What I can do:
- I can drag that same image file on the desktop to my dropbox folder and it will upload. From there I can go on my iPad and download the photo and send it through email just fine.
-I can open the same image file on my desktop in Preview, I can copy and paste it into a mail message and the image will be viewable in the mail message by me and by the recipient.
-I can drag that same image on the desktop to my safari browser window and it will be viewable in the page. i can then copy and paste that image into a mail message and it is viewable in the message. I can then send that email message to myself and i can control click on the image and get all my options. It also shows as an attachment with the size of the image file in the mail message.
I can send that message to someone and they can see the photo and open it fine.
-If I send that same email to me I can see the photo within the mail. If I then drag that photo to the desktop I cannot use it again to put in an email as the same problem happens again.
I have tried all scenarios in my user account, another users account and in a guest account. The same happens in all. I am guessing because of this it is not a corrupt preference file, unless all of the preference files are corrupt. The guest user account I added a new email account so it was brand new and still had the problem.
I am stumped, all and any help is appreciated.

Another problem that may be related….
I have Snapz Pro. I used to be able to save the snaps to my desktop or a folder. Now when I take a screenshot and try to save the file to my desktop or a folder on my desktop I get this message "Files cannot be created in the selected location. You do not have permission to write to the selected location. Please choose a different location." I have found that i can only save the file to the clipboard. I have repaired permissions many times and still I have this problem.

I would like make my iphone 4S simfree in order to use it with my current service provider. I don`t know where to ask it; and need help. Thank you.

Hello everyone.
I`m a apple user from Turkey. Lately I have bought an iphone 4S in U.S.A and brought it back to my country. My problem is I can`t use it with my local service provider; because I can`t activate my iphone 4S with the sim kart which I have.
I need help; and asking you what can I do ?
Thank you all for your attention.

Actually I had a friend of me to buy it for me. When I got the iphone 4s there were a At&t sim kart in it already.
I can make it unlocked for free ?
Thank you both for your attention.

Does enyone know a perofesional touch screen monitor that i can use for my apple laptop???Thanks. monitor that

Does enyone know a perofesional touch screen monitor that i can use for my apple laptop???Thanks. monitor that

I still cannot figure out why it doesn't always work. All parameters were met and my bluetooth keyboard is set correctly to wake the computer. My keyboard becomes backlit, but my LG monitor does not pick up a video signal and is black and my laptop monitor is off. The only way I can get out is to hold on button on laptop until it shuts down and I can start up again. This happens on an intermittent basis. Sometimes it works and other times I get black screens. I need to know if I can use command F1 to get the laptop to detect the display or is their another key combination to send the signal to the external monitor when I can't see anything because I hate to do a hard shut down to get out of this mode! Please advise!

TS3899 iPad mail account says problem with 'ssl settings' - can you help me?

iPad mail account says problem with 'ssl settings' - can you help me?

The 4Gs hardware, only 256 MB of RAM, prohibits updating beyond 6.1.6.
Starting when iOS 7 was released, Apple now allows downloading the last compatible version of some apps (iOS 4.2.1 and later only)
App Store: Downloading Older Versions of Apps on iOS - Apple Club
App Store: Install the latest compatible version of an app
You first have to download the non-compatible version on your computer. Then when you try to purchase the version on your iPod you will be offered a compatible version if one exists.

Can't send email using wifi. Spent 30 min troubleshooting with my email service provider who finally told me to contact Apple

Can't send email using wifi. Spent 30 min troubleshooting with my email service provider who finally told me to contact Apple.
It doesn't work when I can't get 3G, whether at home or overseas. Receives no problem, and 3G works fine when it's available.

Maybe it is a 3GS. Anyway, I get the error that the network is not responding, and to check my settings. My ISP is Uniserve (Canada) but I am trying to use Telus (at home, where there is no 3G in my neighbourhood) or whatever is available as I travel eg. US or Europe for outgoing mail when 3G is not available. My husband has no problem with his iphone 4 when he sends email the same way usinf wifi.

I updated to iTunes 12 and didn't like it. Followed advice to revert to 11.1. Now my iphone won't sync and error message says I need iTunes 11.2 or higher. Apple Download choices didn't have anything between 11.1.5 and 12. What can I do?

I updated to iTunes 12 and didn't like it. Followed advice to revert to 11.1. Now my iPhone 5 won't sync and error message says I need iTunes 11.2 or higher. Apple Download choices didn't have anything between 11.1.5 and 12. What can I do? Using iTunes 12 is not an option. Many features I used for audiobooks have disappeared.

The version immediately prior to 12 was 11.4.0.18. Here are direct download links from Apple's servers:
iTunes 11.4.0.18 for Windows (32-bit) - iTunesSetup.exe (2014-09-09)
iTunes 11.4.0.18 for Windows (64-bit) - iTunes64Setup.exe (2014-09-09)
tt2

I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks

I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks
p.s. I am not knowledgeable of Apple/iTunes etc, I was under the impression that if I purchased an album then I can use my purchase on a non-Apple device

mickyja wrote:
I don't own an Apple device, but I have purchased an audio album from the iTunes store. How can I play this on my android phone, as I am unable to burn the album to mp3 format? Can I obtain a refund if this is not possible? Thanks
p.s. I am not knowledgeable of Apple/iTunes etc, I was under the impression that if I purchased an album then I can use my purchase on a non-Apple device
Micky,
The iTunes Store sells songs in AAC format. Most Android phones can play AACs. Just sync them to your phone per the instructions with the phone.
If by any chance your phone does require MP3 format, you can use iTunes to convert the files, per this guide:
iTunes: How to convert a song to a different file format - Apple Support
(This conversion does not require burning.)
For future reference, note that the iTunes Store is really optimized for people using Apple devices. You might find it more convenient to buy music in Mp3 format from Amazon Digital Music or Google Play Music.

I have a MacBook 4,1 with Intel Core 2 Duo processor, 2GB memory, what do I ned to do to be able to download Itunes 10.5 so I can use my new Iphone 4s?

I have a MacBook 4,1 with Intel Core 2 Duo processor, 2GB memory, what do I ned to do to be able to download Itunes 10.5 so I can use my new Iphone 4s?

When I tried to activate my phone through ITunes it said I needed iTunes 10.5. I tried to download it and it wouldn't work. Do I need Snow Leopard?

My Ipad did work on my wireless at home and works on other wireless but no longer at home. My IPhone works at home and others can use the wireless Confused that it did work and now does not?

My Ipad did work on my wireless at home and works on other wireless but no longer at home. My IPhone works at home and others can use the wireless> Confused that it did work and now does not?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
 Cheers, Tom

Used "find my iphone app" and now that I have found my iphone, no one can hear me talk? how do I let Apple know I have found my Iphone so I can use my Iphone?

used "find my iphone app" and now that I have found my iphone, no one can hear me talk? how do I let Apple know I have found my Iphone so I can use my Iphone?
so frustrated.

Well its defintiely nothing that Apple can activate to fix this. They would be able to troubleshoot with you though. This may be able to be resolved if its something software related.
You can chat into Apple by visiting https://getsupport.apple.com

Can I use a phone purchased in the US with a Canadian service provider?

Can I use a phone purchased in the US with a Canadian service provider?

So if I buy it from an Apple store in the US and bring it to Canada I would be able to use it with a Canadian Provider?
In Canada an iPhone5 is 699 in the US it's 199 ....

Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

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