Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

Hi, I pre-ordered miley Cyrus new album and it's saying it purchased but it won't download?!?!

Hello Alyssa420,
It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Take care,
Sterling

Similar Messages

  • I pre ordered The Marshall Mathers LP2 and it shows up as purchased but it's not download on my iPod and I'm not goin to re buy it when I bought it already so i don't know how to download it on my iPod now because it won't download :(

    I pre ordered the Marshall Mathers LP2 and it says I purchased it but it won't download and on my laptop it wants me to re buy it

    Hello Alyssa420,
    It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • I recently installed iTunes on my new HP laptop computer, authorized it according to the instructions, but now can't get past a screen that tells me that I need to authorize the computer.  I purchased an album and it's in the library, but it won't sync.

    I recently installed iTunes on my new HP laptop computer, authorized it according to the instructions, but now can't get past a screen that tells me that I need to authorize the computer.  I purchased an album and it's in the library, but it won't sync.

    Have a look here...
    http://support.apple.com/kb/TS1389

  • I purchased an album  it's says purchased but it won't download

    I recently  purchased an album however it shows purchased but it won't download

    Hello Tanisha
    Check your previous purchase list within iTunes; if it shows downloaded then it is on the computer. If it shows a cloud icon, then click on it to start the download. Also search your computer to see if the files are there. If you are not able to resolve the issue then report it to iTunes.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Where are my iTunes files located?
    http://support.apple.com/kb/HT1391
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G. 

  • I pre-ordered Paramore's new album one day and the next day I received a $15 gift card for itunes and I redeemed it. My question is now that I have redeemed it will itunes take the price of the preordered album from my $15 or from my debit card?

    If not how can I make that happen? The Paramore pre-order is $9.99 and I want itunes to take the money from the gift card and not my bank account. The charge won't happen until the 9th, when it is released.

    I'm kind of running into the same problem with a TV season I bought. I have watched the first 4 episodes just fine but now a new episode is available and it wants me to pay for it. Even though I have already paid for it when I bought the complete season.
    I think they are mucking around in the servers and causing this issue. I have reported the problem through iTunes and I hope they get it fixed soon.
    EDIT: I just want to add that I didn't know AC/DC's new album was out, I'll have to go buy it. Thanks for the heads up on that.

  • I pre ordered annie mac presents 2013 and it just says purchased and won't let me down load it. It's not in my recently purchased either

    I ore ordered an album but it won't let me download it, it just says purcchased :/ tried looking in my recently purchased but its not there either

    Hello Alyssa420,
    It sounds like you are trying to download your pre ordered album but are unable to download it. I would reach out to our iTunes store support by reporting a problem with the purchase with this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/ht1933
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • TS1424 I preordered an album, and it's greeted out and says purchased but I won't download. And it's not in my library? What can I do

    I preordered an album. It Didn't download but says purchased it doesn't give me the option to download what can I do ?

    Hi Doomstick,
    Thanks for using Apple Support Communities.  This article has some information about pre-orders and how to download them:
    iTunes Store: About pre-orders
    http://support.apple.com/kb/ht5714
    However, if that doesn't work for you, this article has instructions for downloading items already purchased again:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Cheers,
    - Ari

  • I purchased an album and it shows that I purchased, but it's now showing on my iphone.  How can I download again?

    I purchased an album and it downloaded.  I listend to it.  Now it's not showing on my playlist, but shows purchased when I look it up in the store.  Please help

    If you are in a country where music can be redownloaded, and it's still in your country's store (and not hidden), then you should be able to redownload it via the Purchased tab in the iTunes store app on your phone, and via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes

  • HT5714 I pre-ordered Hedleys new album, and I got the email that it was ready to download today. But I did it through my IPhone and don't have a laptop. I can't figure out how to get the album to download. Help?

    Help!

    Hello TaylorMoorey10
    Check to see if it is in your purchased section of the iTunes Store or if it is already in the Music app with Show All Music turned on in Settings > Music.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Regards,
    -Norm G.

  • Korn's New Album and iTunes Plus

    I pre-ordered Korn's new album several weeks ago and downloaded it today, but it looks like it is in regular DRM format. I paid $11.99 for the album, but it looks like the regular DRM version was downloaded on my computer. I verified that my settings are set to show me iTunes Plus music, which I can see that the album is listed as iTunes Plus in the store. When I go to iTunes Plus, it shows the album being able to be upgraded for around $3.00. Did I do something wrong? Is anyone else having the same problem?

    Downloading past purchases from the App Store ... - Support - Apple

  • HELP! I pre-ordered the Miley Cyrus Bangerz album but can't download it

    Help please! I preorder Miley's new album that realeased yesterday and is available for purchase on iTunes. iTunes shows that I pre-ordered it, but won't let me download it. It has the expected date as "October 8, 2013". WHY???! Help please!!

    Hello trosewallace,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Downloading a pre-ordered item
    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.
    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.
    Best of luck,
    Mario

  • I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

    I pre-ordered an iPhone 6 Plus and the delivery date now says October 14th. The point of the pre-order is to get it on release day (or shortly thereafter). Can I go to a Verizon store to pick up my new phone on release day?

    I'm not sure that answers the question Candice.
    I'm in the same situation.  I was up trying to get on the Verizon page at 11:55, kept getting the ECPD error.  When finally got through, the Silver Iphone Plus 64 showed arrival of 9-19.  At every step of the process, it seemed that I was ordering a phone that would arrive on day1.  At no point did it say this was an estimate.  At no point did it say it might change.  In a big yellow box, it said "9-19".  Ordered it, then got confirmation email stating it should arrive at 9-19.   Seems like all should be good, right?  Order site said 9-19, I've got a confirmation email saying 9-19, done and done.
    Then I check the website, and suddenly it changed to 10-14?!?!?!?  I feel like this was a bait and switch.  I was able to pickup an iphone5 in a local store on launch day, and would not have locked myself into a preorder through Verizon if I had known this would happen!
    So, that leads back to the original questions.  Lets assume I walk into a Verizon store on 9-19, and there is an available iphone6 plus just sitting there, can I either get that phone as fulfillment of my pre-order.  Or, cancel my pre-order and buy that phone right then and there?
    JJK
    PS:  It seems there are many people you misled this way.  For every person who takes the time to post on this site, there are going to be many many more who are silently ****** off.

  • I did a pre-order on a music album then I did not realize you needed to check the email to get the album so by accident I canceled it now I lost my album please help

    I did a pre-order on a music album then I did not realize you needed to check the email to get the album so by accident I canceled it now I lost my album please help

    In list view, select the album column. To choose which columns appear, select an item on the left side of the window (a playlist, for example), choose View > View Options, and select the information you want to see. You can also Control-click a column heading to select columns to display.
    The column selected determines how tracks are displayed.  For example, clicking the "Name" column displays all tracks in alphabetical order; clicking the "Album" column displays the tracks in album order; clicking the "Date Added" column displays the tracks in the order that they were imported into your library.  Columns also have a disclosure arrow at the right of the column (when selected) that you can click to reverse the order.

  • HT1933 I pre-ordered an album from my phone, but i never got a verification email and now it says purchased but i can not download it.

    i pre ordered indicud by kid cudi and it wont show up in my purchased however when clicking on the album it says that i purchased it

    Hi lexus124,
    If you are having download issues with a pre-order, you may find the following article helpful:
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/HT5714
    Regards,
    - Brenden

  • TS1424 i pre ordered the weeknd's album the trilogy and acidentley deleted it but have wicked games from the album an it wants me to pay again to get it. help me! any solutions?

    i pre ordered the weeknd's album the trilogy and acidentley deleted it but have wicked games from the album an it wants me to pay again to get it. help me! any solutions?

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

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