Hi i recently bought 8gb of ram and installed it in my mid 2010 13' macbook pro, but whenever i start my computer it freezes at the apple sign in the startup. I just put back my default 4gb of ram back into my computer and it runs fine. Any suggestions?

jamiesfromportland, greetings: I do not take issue with your very valid reasons for purchasing RAM from Apple. However by recommending not to purchase RAM from third party vendors I would suggest is unfounded advice. Most of the problems that occur with third party RAM are attributable to the lack of adherence to the required specifications, viz. this post.
I would be willing to wager that purchasing RAM from reputable vendors such as OWC or Crucial one would find similar fail/success ratios as those purchased from Apple. In both cases this assumes that the specifications are adhered to.
I have always purchased RAM upgrades from third party vendors with no performance issues. True that I do so to save money but I do not skimp on quality.
Ciao.

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Mid 2010 15" Macbook Pro Random Shut down and Restart

I know this questions have more than likely come up a few times. But I have a mid 2010 15" Macbook pro that, for the last year, has randomly shut-down and restated displaying an error message each time. I have had this computer into three different computer repair shops over the last few months, two of which were apple certified, and have had a range of reasons provided for the issue. Anything from Motherboard to hard drive to virus. I have replaced the hard drive, did a complete reformat three times, and downgraded my OSX. But I still have the same issue. I recently came across some support tickets referring to an issue with this model of Mac, something to do with the graphics card. I downloaded a program that was supposed to be a work around, but am still having shutdown issues. I also heard that apple did a free replacement of the motherboard on these machines within 3 yeas of purchase. Obviously I am past that point, but I was hoping that there would be some other suggestions. I have ran an etrecheck on my machine and have attached it below. Can anyone provided any ideas of how I can fix this without having to buy a new motherboard?
Thanks for the help...
Cheers,
EtreCheck version: 2.1.8 (121)
Report generated April 1, 2015 at 11:29:41 AM NDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro6,2
    1 2.4 GHz Intel Core i5 CPU: 2-core
    8 GB RAM Upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 507
Video Information: ℹ️
    Intel HD Graphics - VRAM: 288 MB
        Color LCD 1440 x 900
    NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software: ℹ️
    OS X 10.9.5 (13F1066) - Time since boot: 0:38:12
Disk Information: ℹ️
    Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macbook Pro (disk0s2) / : 511.25 GB (400.62 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GS23N
USB Information: ℹ️
    Seagate Wireless 1 TB
        SEAGATE WIR (disk1s1) /Volumes/SEAGATE WIR : 1.00 TB (15.21 GB free)
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
    Apple Inc. iPad
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
    [running]    com.hp.productresearch.plist [Click for support]
    [running]    com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.prosofteng.DriveGenius.locum.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
    [running]    com.memeo.Memeod.plist [Click for support]
    [running]    com.prosofteng.DGMonitor.plist [Click for support]
User Login Items: ℹ️
    gfxCardStatus    Application (/Applications/gfxCardStatus.app)
    iTunesHelper    UNKNOWN Hidden (missing value)
    Dropbox    Application (/Applications/Dropbox.app)
    GoFlex Home Agent    Application (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
    MemeoAgent    Application (/Applications/Memeo Backup/Memeo Backup.app/Contents/Agents/MemeoAgent.app)
    Caffeine    Application (/Applications/Caffeine.app)
Internet Plug-ins: ℹ️
    Default Browser: Version: 537 - SDK 10.9
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
    Growl [Click for support]
Time Machine: ℹ️
    Auto backup: YES
    Volumes being backed up:
        Macbook Pro: Disk size: 511.25 GB Disk used: 110.63 GB
    Destinations:
        Time Machine Backups [Local]
        Total size: 999.83 GB
        Total number of backups: 19
        Oldest backup: 2014-04-28 18:55:47 +0000
        Last backup: 2015-03-30 15:07:42 +0000
        Size of backup disk: Adequate
            Backup size 999.83 GB > (Disk used 110.63 GB X 3)
Top Processes by CPU: ℹ️
        25%    iTunes
         9%    Image Capture Extension
         9%    WindowServer
         7%    HP Product Research
         7%    HP Device Monitor
Top Processes by Memory: ℹ️
    335 MB    iTunes
    232 MB    com.apple.WebKit.WebContent
    180 MB    SophosScanD
    172 MB    InterCheck
    163 MB    Finder
Virtual Memory Information: ℹ️
    2.28 GB    Free RAM
    2.98 GB    Active RAM
    2.24 GB    Inactive RAM
    1.09 GB    Wired RAM
    666 MB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Apr 1, 2015, 11:14:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/NeatScannersICDriver_2015-04-0 1-111405_[redacted].crash
    Apr 1, 2015, 10:51:09 AM    /Library/Logs/DiagnosticReports/Kernel_2015-04-01-105109_[redacted].panic [Click for details]
    Apr 1, 2015, 10:51:00 AM    Self test - passed
    Mar 31, 2015, 10:57:45 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225745_[redacted].panic [Click for details]
    Mar 31, 2015, 10:56:45 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225645_[redacted].panic [Click for details]
    Mar 31, 2015, 02:05:12 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-140512_[redacted].panic [Click for details]
    Mar 30, 2015, 09:58:02 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095802_[redacted].crash
    Mar 30, 2015, 09:57:20 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095720_[redacted].crash
    Mar 30, 2015, 09:52:27 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-30-095227_[redacted].panic [Click for details]
    Mar 29, 2015, 10:50:36 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-225036_[redacted].panic [Click for details]
    Mar 29, 2015, 10:48:28 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/system_profiler_2015-03-29-224 828_[redacted].crash
    Mar 29, 2015, 10:48:27 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-224827_[redacted].crash
    Mar 29, 2015, 10:43:01 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-29-224301_[reda cted].crash
    Mar 29, 2015, 10:42:45 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2015-03-29-224245_ [redacted].crash
    Mar 29, 2015, 10:40:12 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-224012_[redacted].crash
    Mar 29, 2015, 10:40:12 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224012_[redacted].crash
    Mar 29, 2015, 10:40:04 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224004_[redacted].crash
    Mar 29, 2015, 10:39:51 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223951_[redacted].crash
    Mar 29, 2015, 10:39:43 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-223943_[redacted].crash
    Mar 29, 2015, 10:39:33 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223933_[redacted].crash
    Mar 29, 2015, 10:38:08 PM    /Library/Logs/DiagnosticReports/mdworker_2015-03-29-223808_[redacted].crash
    Mar 29, 2015, 10:35:40 PM    /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-03-29-223540_[redacted].c rash
    Mar 29, 2015, 09:39:20 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-213920_[redacted].panic [Click for details]
    Mar 29, 2015, 09:02:38 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-210238_[redacted].panic [Click for details]
    Mar 29, 2015, 08:57:35 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-205735_[redacted].panic [Click for details]
    Mar 27, 2015, 12:50:20 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-27-005020_[redacted].panic [Click for details]
    Mar 24, 2015, 09:13:40 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-24-091340_[redacted].panic [Click for details]
    Mar 23, 2015, 01:13:08 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-23-131308_[redacted].panic [Click for details]
    Mar 23, 2015, 12:32:04 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-23-123204_[redacted].panic [Click for details]
    Mar 22, 2015, 09:58:16 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-215816_[redacted].panic [Click for details]
    Mar 22, 2015, 09:49:55 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214955_[redacted].panic [Click for details]
    Mar 22, 2015, 09:48:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214848_[redacted].panic [Click for details]

I know this questions have more than likely come up a few times. But I have a mid 2010 15" Macbook pro that, for the last year, has randomly shut-down and restated displaying an error message each time. I have had this computer into three different computer repair shops over the last few months, two of which were apple certified, and have had a range of reasons provided for the issue. Anything from Motherboard to hard drive to virus. I have replaced the hard drive, did a complete reformat three times, and downgraded my OSX. But I still have the same issue. I recently came across some support tickets referring to an issue with this model of Mac, something to do with the graphics card. I downloaded a program that was supposed to be a work around, but am still having shutdown issues. I also heard that apple did a free replacement of the motherboard on these machines within 3 yeas of purchase. Obviously I am past that point, but I was hoping that there would be some other suggestions. I have ran an etrecheck on my machine and have attached it below. Can anyone provided any ideas of how I can fix this without having to buy a new motherboard?
Thanks for the help...
Cheers,
EtreCheck version: 2.1.8 (121)
Report generated April 1, 2015 at 11:29:41 AM NDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro6,2
    1 2.4 GHz Intel Core i5 CPU: 2-core
    8 GB RAM Upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 507
Video Information: ℹ️
    Intel HD Graphics - VRAM: 288 MB
        Color LCD 1440 x 900
    NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software: ℹ️
    OS X 10.9.5 (13F1066) - Time since boot: 0:38:12
Disk Information: ℹ️
    Crucial_CT512MX100SSD1 disk0 : (512.11 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macbook Pro (disk0s2) / : 511.25 GB (400.62 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GS23N
USB Information: ℹ️
    Seagate Wireless 1 TB
        SEAGATE WIR (disk1s1) /Volumes/SEAGATE WIR : 1.00 TB (15.21 GB free)
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
    Apple Inc. iPad
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
Launch Agents: ℹ️
    [running]    com.hp.productresearch.plist [Click for support]
    [running]    com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.prosofteng.DriveGenius.locum.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
    [running]    com.memeo.Memeod.plist [Click for support]
    [running]    com.prosofteng.DGMonitor.plist [Click for support]
User Login Items: ℹ️
    gfxCardStatus    Application (/Applications/gfxCardStatus.app)
    iTunesHelper    UNKNOWN Hidden (missing value)
    Dropbox    Application (/Applications/Dropbox.app)
    GoFlex Home Agent    Application (/Applications/GoFlex Home Desktop Applications/GoFlex Home Agent.app)
    MemeoAgent    Application (/Applications/Memeo Backup/Memeo Backup.app/Contents/Agents/MemeoAgent.app)
    Caffeine    Application (/Applications/Caffeine.app)
Internet Plug-ins: ℹ️
    Default Browser: Version: 537 - SDK 10.9
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
    Growl [Click for support]
Time Machine: ℹ️
    Auto backup: YES
    Volumes being backed up:
        Macbook Pro: Disk size: 511.25 GB Disk used: 110.63 GB
    Destinations:
        Time Machine Backups [Local]
        Total size: 999.83 GB
        Total number of backups: 19
        Oldest backup: 2014-04-28 18:55:47 +0000
        Last backup: 2015-03-30 15:07:42 +0000
        Size of backup disk: Adequate
            Backup size 999.83 GB > (Disk used 110.63 GB X 3)
Top Processes by CPU: ℹ️
        25%    iTunes
         9%    Image Capture Extension
         9%    WindowServer
         7%    HP Product Research
         7%    HP Device Monitor
Top Processes by Memory: ℹ️
    335 MB    iTunes
    232 MB    com.apple.WebKit.WebContent
    180 MB    SophosScanD
    172 MB    InterCheck
    163 MB    Finder
Virtual Memory Information: ℹ️
    2.28 GB    Free RAM
    2.98 GB    Active RAM
    2.24 GB    Inactive RAM
    1.09 GB    Wired RAM
    666 MB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Apr 1, 2015, 11:14:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/NeatScannersICDriver_2015-04-0 1-111405_[redacted].crash
    Apr 1, 2015, 10:51:09 AM    /Library/Logs/DiagnosticReports/Kernel_2015-04-01-105109_[redacted].panic [Click for details]
    Apr 1, 2015, 10:51:00 AM    Self test - passed
    Mar 31, 2015, 10:57:45 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225745_[redacted].panic [Click for details]
    Mar 31, 2015, 10:56:45 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-225645_[redacted].panic [Click for details]
    Mar 31, 2015, 02:05:12 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-31-140512_[redacted].panic [Click for details]
    Mar 30, 2015, 09:58:02 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095802_[redacted].crash
    Mar 30, 2015, 09:57:20 AM    /Library/Logs/DiagnosticReports/mds_stores_2015-03-30-095720_[redacted].crash
    Mar 30, 2015, 09:52:27 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-30-095227_[redacted].panic [Click for details]
    Mar 29, 2015, 10:50:36 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-225036_[redacted].panic [Click for details]
    Mar 29, 2015, 10:48:28 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/system_profiler_2015-03-29-224 828_[redacted].crash
    Mar 29, 2015, 10:48:27 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-224827_[redacted].crash
    Mar 29, 2015, 10:43:01 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-03-29-224301_[reda cted].crash
    Mar 29, 2015, 10:42:45 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ReportCrash_2015-03-29-224245_ [redacted].crash
    Mar 29, 2015, 10:40:12 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-224012_[redacted].crash
    Mar 29, 2015, 10:40:12 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224012_[redacted].crash
    Mar 29, 2015, 10:40:04 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-224004_[redacted].crash
    Mar 29, 2015, 10:39:51 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223951_[redacted].crash
    Mar 29, 2015, 10:39:43 PM    /Library/Logs/DiagnosticReports/InterCheck_2015-03-29-223943_[redacted].crash
    Mar 29, 2015, 10:39:33 PM    /Library/Logs/DiagnosticReports/SophosScanD_2015-03-29-223933_[redacted].crash
    Mar 29, 2015, 10:38:08 PM    /Library/Logs/DiagnosticReports/mdworker_2015-03-29-223808_[redacted].crash
    Mar 29, 2015, 10:35:40 PM    /Library/Logs/DiagnosticReports/SophosAutoUpdate_2015-03-29-223540_[redacted].c rash
    Mar 29, 2015, 09:39:20 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-213920_[redacted].panic [Click for details]
    Mar 29, 2015, 09:02:38 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-210238_[redacted].panic [Click for details]
    Mar 29, 2015, 08:57:35 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-29-205735_[redacted].panic [Click for details]
    Mar 27, 2015, 12:50:20 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-27-005020_[redacted].panic [Click for details]
    Mar 24, 2015, 09:13:40 AM    /Library/Logs/DiagnosticReports/Kernel_2015-03-24-091340_[redacted].panic [Click for details]
    Mar 23, 2015, 01:13:08 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-23-131308_[redacted].panic [Click for details]
    Mar 23, 2015, 12:32:04 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-23-123204_[redacted].panic [Click for details]
    Mar 22, 2015, 09:58:16 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-215816_[redacted].panic [Click for details]
    Mar 22, 2015, 09:49:55 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214955_[redacted].panic [Click for details]
    Mar 22, 2015, 09:48:48 PM    /Library/Logs/DiagnosticReports/Kernel_2015-03-22-214848_[redacted].panic [Click for details]

I am trying to set up using my printer wirelessly through airport. I have a macbook and my husband can print wirelessly from his Macbook Pro but I can't. What do I have to do to set mine up? The printer is an Epson R2400

I am trying to set up using my printer wirelessly through airport. I have a macbook and my husband can print wirelessly from his Macbook Pro but I can't. What do I have to do to set mine up? The printer is an Epson R2400

Is there a cd that came with the printer?
If so, put in the cd and that will help you set it up.
If not, I think macs come with a program that helps you set up printers.
Also make sure that the printer is connected to the same network.
Make sure the printer is on.

My ipod touch 4g keeps flashing the apple sign on the screen what should i do and its warranty is over to

My ipod touch 4g keeps flashing the apple sign on the screen what should i do and its warranty is over to

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. The appointment is free.
Apple Retail Store - Genius Bar

I want to buy a hard case for my macbook pro, but I don't know what year it is. When I use the serial number to try and find out, all it says is, "~VIN,MacBook Pro (15-inch Glossy)". When I type that into amazon for a case it gives me nothing!

I want to buy a hard case for my macbook pro, but I don't know what year it is. When I use the serial number to try and find out, all it says is, "~VIN,MacBook Pro (15-inch Glossy)". When I type that into amazon for a case it gives me nothing!

Hi T,
Either of these will give you the info you seek:
http://www.appleserialnumberinfo.com/Desktop/index.php
http://www.chipmunk.nl/klantenservice/applemodel.html

My MacBook Air 2012 turns on an the key board lights up however the screen stays black but when I shine a torch through the apple sign on the back you can see the login is there a way to fix this??

My MacBook Air 2012 turns on an the key board lights up however the screen stays black but when I shine a torch through the apple sign on the back you can see the login is there a way to fix this??

1. Press the F2 key couple of times.
2. Reset PRAM. http://support.apple.com/kb/PH4405
3. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best.

My iMac won't start, it only has the apple sign with the timer and downloading bar at the bottom and then switches off.

My iMac won't start, it only has the apple sign with the timer and downloading bar at the bottom and then switches off.

Hi Paula2808,
I’m sorry you are having trouble starting up your iMac, that must be quite frustrating. There are some troubleshooting steps I would suggest in order to get you up and running again.
First I suggest using the steps in this article for the Apple logo appearing -
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
If things still are not working correctly, you may want to continue with the steps in this article -
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Thanks for using Apple Support Communities.
Best,
Brett L

HT5517 i have apple tv and i could play my dvd on my macbook pro but now i cannot i get a black and white box i have vlc which apple store put on for me but thats no good because the film keeps jumping. i am wondering why i cannot play from dvd to apple t

i have had apple tv since last april and i could play films from dvd player from mac book but for some reason this has stopped working from dvd player when i put the dvd player on apple tv i get a black and white screen i can hear the film but i cannot see it, i went to my local store and they but vlc on for me but its terrible the film always jumps every time.
Can anyone now the reason this has happen as i watch film offern but its driving me crazy why i cannot play from macbook pro to dvd player. i have been told it was a sercuity problem with the films so do i use itunes every time i need to watch a film if so then apple tv is a waste of money thanks please help

This is supposed to happen, licensing issue mean that Apple can't AirPlay protected content to other devices. You might try VLC instead of Apples built in DVD player.

What happened when my ipod doesnt turn on and its just the apple sign on the screen ?

What happened when i pluged up my ipod and only the apple sign comes up on it , what is going on ?

Have you tried a hard reset yet to see if that does any good? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear. Try this more than once if necessary.
Otherwise, try connecting it to your iTunes library in Recovery Mode and restoring it. See this article for instructions on getting your iPod into Recovery mode.
http://support.apple.com/kb/ht1808
B-rock

I had an old macbook so icloud was set up only with my iphone and ipad. Now I have a new macbook pro but can't synchronise icloud with it. It ask me to create a new account.

Hi,
I had an old macbook, too old to put it on icloud. So when I created my icloud account, I did it with my iphone and my ipad. Now I bought a new macbook pro.I wanted to synchronise it to my icloud account but it tell me that this account is with someone and that I have to create a new one. Seems like it does not recognised my account.
What should I do?

Let me see if I've gotten this right! You want to remove an account from BOTH machines? Do this for your new machine first, then for the other.
Click the Apple logo on the top left of the screen, System Preferences, Users and Groups (under Systems), unlock the lock in the window if its locked (you need to know the password), select the user that you wish to remove, and click the - sign next to the + sign for Login options. A window will pop up with some options. Select Delete this user and securely, and click 'Delete user'.
After this, do an update from the App Store.
Thats all there is to it.
For the other machine repeat the process except for one thing. Before you delete the user in this case YOU, you will have to give Administrator priviledges to your son bu checking the box 'Allow user to administer this computer'.
Do NOT do anything from Finder ... if you dont know how to fix the consequences of the problems caused.
There is no need to unauthorize your iTunes account on your new machine. Do it on the old machine though.

TS1363 hi have tried to update my iphone now has locked out with the apple sign on the front and wont switch off

hi have tried to update my iphone now it has locked out with the apple sign on and won't switch off

See here - http://support.apple.com/kb/TS3694#error1603

Hi i recently bought 8gb of ram and installed it in my mid 2010 13' macbook pro, but whenever i start my computer it freezes at the apple sign in the startup. I just put back my default 4gb of ram back into my computer and it runs fine. Any suggestions?

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