Hi  - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the ser

Hi  - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the serial number. Can anybody help. Does anybody else think that Adobe will loose a lot of customers by not providing any chat or call support for cs5 users??

You can support serial number and activation support.
Mylenium

Similar Messages

  • Migrated Aperture 3 upgrade from old Mac Book Pro to new Mac Book Pro.  Can't open Aperture on new machine because I don't have the original serial number for Aperture 2 program originally installed on the old machine.  What is the best solution to this s

    Migrated Aperture 3 upgrade from old Mac Book Pro to new Mac Book Pro.  Can't open Aperture on new machine because I don't have the original serial number for Aperture 2 program originally installed on the old machine.  What is the best solution to this situation

    Call Apple and make a appointment.
    You have 3 months of care and up to 3 years with paid AppleCare, let them handle it and bring everything in.
    Good Luck

  • I have a license for Creative Suite CS3 and bought an upgrade for CS5 a few years later. Would the original serial number for CS3 be the same for my CS5 version?

    I have a license for Creative Suite CS3 and bought an upgrade for CS5 a few years later. Would the original serial number for CS3 be the same for my CS5 version?

    No... if you do not have CS3 installed, you will enter your CS3 serial number when asked for proof of a qualifying product... and then you will enter your different CS5 serial number... every version, new or upgrade, has a unique serial number

  • I want to install lightroom previously installed on a macbook on a new macbook. I get an error message when I try to use the same serial number. How can I install lightroom on my new mac?

    i want to install lightroom previously installed on a macbook on a new macbook. I get an error message when I try to use the same serial number. How can I install lightroom on my new mac?

    Oliver,
    Are you getting activation errors? As Ned stated , it is easier to troubleshoot if we have the specific type of error and error detail that you are getting.
    Here is some help on activation if this is the issue:
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Pattie

  • Is LiveCycle not included with the CS5 Design Premium package anymore?

    I recently purchased my CS5 suite and went to fire up Livecycle and i do not see it included in the adobe startup list. Did Adobe remove this component from th CS5 Design Premium Package?

    Hi,
    I appreciate your response. I have CS4 at home and had CS3 at work. Recently, at work we purchased four upgrades and one full version of the CS5 Master Collection. I am not a graphic designer. I work in a print production environment. I wanted to create a new form using the Acrobat templates so I attempted to create a form with the upgraded software. I was amazed that I could not find an option to create a PDF Form from scratch or by using a template in LiveCycle as I had done before in the earlier versions. I waited two hours on the phone with Adobe Support and finally got a response from the Sales Department. As you mentioned, Adobe Sales said they sell the product separately but that it is also included/bundled with Adobe Acrobat Pro (the CS5 purchase). However, Sales could not of course tell me how to access it. I created a form at home with my older version of software using LiveCycle's templates. I sent the file to myself at work and I was able to open it in LiveCycle in Adobe Acrobat X Pro - CS5 at work. Adobe Acrobat X Pro first recognizes that the file is designed in LifeCycle then Adobe Acrobat closes the PDF and reopens it in LifeCycle. So, I won't be upgrading at home too soon at least until I find out what else might be missing from CS5.
    Thanks for responding with the extra information.

  • I will be upgrading from Windows XP, service pack 3, to Windows 7 Ultimate. Will I be able to use the same serial number for CS5 I am currently using on Windows XP on Windows 7 Ultimate? THANKS

    I will be upgrading from Windows XP, service pack 3, to Windows 7 Ultimate. Will I be able to use the same serial number for CS5 I am currently using on Windows XP on Windows 7 Ultimate? THANKS

    You should be able to. Just deactivate your copy of CS5 on your old computer. Open one of the applications and choose Help > Deactivate.
    Use your original install discs or a backup of your install file to install on the new computer. Or download here:
    Other downloads

  • Can't download the Adobe CS5 Design Premium package

    I'm trying to download The Adobe CS5 design premium on a 10.10 Yosemite Macintosh laptop. The download gets to 3.76 GB then pauses for an eternity, I don't understand what the issue is. I've tried to re-download the file three times with the same result. One of the attempts prompted me to update to Java 8, which I did, but that didn't do anything.

    use a different browser and/or a different (wired) connection and/or a download manager and/or a different link.
    for the prodesigntools.com link:
    if you follow all 7 steps you can directly download a trial here: Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools
    and activate with your serial number.
    if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

  • I need to download the cs5 design premium as my computer crashed and I lost my discs.

    I need to download the cs5 design premium again as my computer crashed and I cannot locate my discs.  Where can I get the download as Adobe only offers trials on cs6 now.

    follow all 7 steps and dl the trial:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    and activate with your serial number.
    if you have a problem downloading, you didn't follow all 7 steps.

  • I am trying to install flash player on my 10.5.8 mac. I have "install flash player" download onto my computer but when I try to open it, it closes and says that it "quit unexpectedly." what should I do?

    ya that's my questioin\

    Hello,
    You'll need to install Flash Player 10.3.183.90, the last version supported for OS X 10.5.8. Download the archive zip file, http://download.macromedia.com/pub/flashplayer/installers/archive/fp_10.3.183.90_archive.z ip, and extract the contents. Then navigate inside the 10_3_r183_90 directory and use the file named flashplayer_10_3r183_90_mac_intel.dmg.
    Maria

  • Can I use the same serial number for master suite when reinstalling after clean install of windows 8

    I am reinstalling windows because windows got corupted. I can not access my computer to deactivate the software.  Do I need to be worried about not having deactivated it? I will be reinstalling mastersuite 6 after I get windows 8.1 clean installed on the same computer. I just want to make sure I will not have any problems reinstalling and setting up the adobe mastersuite after I have installed windows 8.1. I don't want to have a problem with the serial number still being registered to my old installation of windows that will have been on the same pc.
    Thanks for your help!

    Your previous activation will still be in the loop, so you should contact Adobe support and ask them to reset your activations.  That way you can be sure you have the two your license allows for.  You can always skip this if you only activated once before but it will leave you with no extra activation should you find a use for a second installation.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • CS4 / CS5 design premium questions

    Hello,
    In regards to both CS4 and CS5 Design Premium packages, are there any other programs that install a 64-bit edition?
    When CS4 was installed at our location, only Photoshop had a 64-bit version.All other programs had a 32-bit version only.
    The  computers that we have are Windows 7 64-bit, and our staff members  would like to use more than 3GB of memory on all the programs.
    Are  there 64-bit versions of the rest of the CS4 programs available? If  not, do all the programs in CS5 include a 64-bit version?
    Please let me know. Thank you.

    This forum is for design issues, not product support. Please repost in the CS forums.

  • Serial number for iMac and Lap top

    I have just upgraded to LR5. I have it set up on my IMac no problem. I am wanting to be able to use it on my laptop also. In previous versions of LR i have been able to use the same Serial Number for laptop and the iMac (as long as they are both not running at the same time), however I am not able to do this with LR5? Do I need to buy another serial number? If so, how do i do this?
    Thanking you greatly in advance,
    Lauren

    Hi! I have the same problem. Lightroom 5 installed correctly in my MBP but when I try to install it on my iMac (with the same serial number and Adobe ID) it does not work because "not valid", as it says.
    I've read that the same user could use the program at least in 2 different computers, so this was a big - sad - surprise. I'm quite disappointed with it and soon I will get in touch with the Adobe assistance

  • How can I get my serial number for Lightroom 3? I can't find my proof of purchase

    I dealt with your chat staff for hours and did not get anywhere but upset. I have uploaded Lightroom 4.4 as a trial version. I purchased Lightroom 4 and provide my serial number then it asks for the prior serial number for Lightroom 3. The serial number that I have has letters and numbers and will not work. Please provide me with a serial number so that I may complete my install.  Please provide a phone number that can help me with this request.
    Thanks

    As noted by JimHess the Educational version comes with a CODE and INSTRUCTION for what you need to do to get a valid serial number.
    You must follow those instructions to get a valid serial number for LR 3.
    But I must add that if you had lightroom 3 since it was released, even the educational version, you must of at one time gotten the serial number for it.
    I'm not sure, since that version is now at least 4 years old (my copy is dated 2009), but I doubt Adobe is still running the serial number redemption service for lightroom 3.
    So if you can't find the serial number for that version of LR 3 you will need to buy a Full Version of either LR 4 or LR 5

  • I recently purchased a new laptop and I downloaded Itunes onto it this evening. Now when I got to my "recently" purchased songs it is telling me I have to re-purchase them again and it is just a "clip" of the songs I have already purchased.

    I recently purchased a new laptop and I downloaded Itunes onto it this evening. When I log into my account/library of purchased songs it is now just a "clip" of the songs and it is telling me I have to re-purchase them all again. I would think no matter where I log into or access my itunes account the songs I have already paid for should be there, right? I am so confused!

    Copy everything from your old computer, or your backup copy of your old com[puter, to your new one.

  • I recently purchased a new iMac with an external drive.  I want to transfer my files from my old iMac to the external drive, but I'm afraid that doing that will compromise the use of the external drive on my new iMac.  Comments?  Help?

    I recently purchased a new iMac with an 1 Terrabyte external drive.  I want to transfer my files from my old iMac to the external drive, but I'm afraid that doing that will compromise the use of the external drive on my new iMac.  I have not downloaded the external drive's software onto my old Mac because of this concern.  May I simply "drag and drop" the contents I want transferred to the external drive, then set up my new Mac with the drive and download there? or is there a better procedure?  Comments?  Help?

    If your intention is to copy a just documents and data (word processing files and music for example) then yes, you can use drag and drop. If you want to transfer data and applications and permissions, it would actually be easiest to connect the drive to your old computer and turn on TimeMachine. Once TM is finished, connect the drive to your new computer and restart it holding the option key to get into Recovery mode. Then you can use the restore from TM option to transfer your data and programs to the new computer.

Maybe you are looking for

  • Trying to show/hide a region based on other DB content

    I am trying to get a date to show or hide based on the content of another date within the same record, but I don't know how to write the code for the bold compare bit of the show if, the bit after the !== Here's the code I have:         <?php if ($ro

  • Being driven crazy

    I'm going crazy trying to get exim to do what I want it to. Basically, every mail that I send (locally to myself) is being frozen. I CAN send with php sendmail. I can hardly find any info at all on this, so I'm not even sure if exim is the right prog

  • Ramdom crashes with KERN_PROTECTION_FAILURE

    3days after leopard, sometimes I am having random crashes in many different applications like Mail, eclipse, MySQL GUI tools, etc. Some suggested that its bad memory. But I dont think so. Anyone has the same problem? PK

  • Error 4010

    I am getting a error message of 4010 when I try to add new music to the icloud.  I am getting my music from another source, I do not use an Iphone and my Ipod is a nano that I have to update manually.  I used to be able to add music and store it in t

  • HELP urgently needed .. super stressed what does this all mean

    This is the message I got on my mac as I fired it up today Anonymous UUID:       C7584B6B-6E1F-F57F-D74B-F10F84EA1B54 Tue Jun  3 20:18:23 2014 panic(cpu 3 caller 0xffffff802f2dbf5e): Kernel trap at 0xffffff802f67579b, type 14=page fault, registers: C