Hi, I try to change my password, but I forgot the security questions, and the recovery email address is not my current email (I did setup other two email). Could you please help?

Hi,
Since I lost my phone yesterday, and I try to change my AppleID password, however I forgot my security questions and the recovery email address is very old, not my current one, please help me.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(125110)

Similar Messages

  • I am try to buy a book but i forgot my security questions and now i am locked out

    i forgot my security questions,
    how do i reset the security questions so i can buy a book, also i am now locked out. help please

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • I need to change my Apple ID password but I forgot my security answers and it says the email sent but there's nothing in my inbox

    I need to change my password but I forgot my security question answers and I sent and email but there's nothing in my inbox

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • Hello everybody,i've forgot my apple password and i wanted to reset it to a new one but i also forgot the security question and the alternative email does not work and i am really need to log in to my apple i d because my iPhone 4g won't  let me access it

    Hello everybody,i've forgot my apple password and i wanted to reset it to a new one but i also forgot the security question and the alternative email does not work and i am really need to log in to my apple i d because my iPhone 4g won't  let me access it so anyone can help me with it or can i put another apple id to it without putting the first password?THANKS FOR YOUR HELP.

    Then call AppleCare and talk to someone in account security.

  • HT1222 I have tried to download iOS7 but the iTunes keep asking me to upgrade iTunes version 11.5 and my one is 11.5 so when I clicked it says no update available. Could you please help me? many thanks.

    I have tried to download iOS7 but the iTunes keep asking me to upgrade iTunes version 11.5 and my one is 11.5 so when I clicked it says no update available. Could you please help me? many thanks.

    Hi bodeboni!
    You will probably want to download the newest version of iTunes (iTunes 11.1) directly from Apple and install it on your computer if you are having issues updating. The link for the download can be found here:
    Apple - iTunes - Download iTunes Now
    http://www.apple.com/itunes/download/
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?

    I can't make purchases with my Apple ID becuase I don't know the security questions and the reset password is old and doesn't exist anymore. What should I do?

    Per the quote below from If you forgot the answers to your Apple ID security questions - Apple Support
    contact: Apple ID: Contacting Apple for help with Apple ID account security - Apple Support
    If you can't reset your security questions
    Contact Apple Support in either of these circumstances:
    You don't see the link to send a reset email, which means you don't have a rescue address.
    You see the link to send a reset email, but you don't have access to email at the rescue address.

  • How do I find my password if I can't remember the answers to the security questions and the email it is sending the password to no longer exists?

    How do I find my password if I can't remember the answers to the security questions and the email address it is sending the password to no longer exists?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • HT5035 I changed me password because I forgot my security questions, before I changed it I had $10 from a iTunes card, will it still be here. Keep in mind they re-asked me for my credit card info.

    So I just today got an iTunes gift card for 10 dollars, I entered it in and tried to buy a song, it asked my to answers security question but I forgot what my answer was. So I changed my Apple ID Password. After that I signed in and it asked me to put my credit card info in again. Will my 10 dollars still be there?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (110581)

  • I forgot my security questions and the reset email wont send to either of my emails which are verified. Please help .

    The other day i was trying to purchase a song from itunes. I had recently gotten a new ipod and itunes asked me to enter my security questions before i could buy the song. I had forgotten them and went to the apple support website and tried several times to send a security reset email to myself. The email still wont send and i know it has already been a verified email. Dx please help ;'(

    DId you use this page to reset stuff?
    https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot
    IF no avail, you may wann raise a ticket via this:
    https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4

  • HT201363 I forgot the answers to my security questions and the email it sent the answers to is no longer active. How can I find out my answers or change my questions.

    I forgot my security questions and the email it got sent to is not active anymore. Help please

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • I am trying to change my password, but not remember the security questions and not access recovery email. Please give me a solution.Ana Maria Cappatto Simoes/ F. 11.50414433

    I am trying to change my password, but not remember the security questions and not access recovery email. Please give me a solution.Ana Maria Cappatto Simoes/ F. 11.50414433

    Welcome to the Apple Community.
        1.    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
        2.    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
        3.    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • How to change my apple id password, but i dont remember sequrity questions and i cant reach reset email

    how to change my apple id password, but i dont remember sequrity questions and i cant reach reset email

    Hi sisot,
    Thanks for visiting Apple Support Communities.
    You may find this article helpful with resetting your security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
    You'll need to contact iTunes Store support to have your questions and answers reset.
    After your password, security questions and answers are reset, I'd recommend providing a different rescue email address:
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    All the best,
    Jeremy

  • HT204088 Dear sirs,  Could you please help me on my problem with my apple ID  I create new account with security questions, and when I try to purchase paid application,it ask me for answers the questions but it's not working,  My account have 50$ and stil

    Dear sirs,
    Could you please help me on my problem with my apple ID
    I create new account with security questions, and when I try to purchase paid application,it ask me for answers the questions but it's not working,
    My account have 50$ and still didn't buy anything

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100546)

  • I forgot the answers for the security questions and when I try to change them (My Apple ID - Manage your account - Password and Security) I'm asked to answer the exact questions I'm Trying to change because I don't remember the answers. How can I do it?

    I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?

    Can't you try the email option instead?

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