Hi I've encountered itune installation problem with the following msg:

I've been using itunes when I got this new laptop Acer V7.  Until last night I encountered problem opening itune.
So I uninstalled it and try to install it again but the above msg appear!
Anyone can help?
Thanks.
Derek

Check the user tip below.
https://discussions.apple.com/docs/DOC-6571

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    0x76b40000 - 0x76b6d000      C:\WINDOWS\system32\WINMM.dll
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    0x71a50000 - 0x71a8f000      C:\WINDOWS\System32\mswsock.dll
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    0x76fb0000 - 0x76fb8000      C:\WINDOWS\System32\winrnr.dll
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    0x76fc0000 - 0x76fc6000      C:\WINDOWS\system32\rasadhlp.dll
    0x6d520000 - 0x6d528000      F:\Java\jdk1.5.0_07\jre\bin\management.dll
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    0x71a90000 - 0x71a98000      C:\WINDOWS\System32\wshtcpip.dll
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    0x769c0000 - 0x76a73000      C:\WINDOWS\system32\USERENV.dll
    0x5b860000 - 0x5b8b4000      C:\WINDOWS\system32\netapi32.dll
    0x6d550000 - 0x6d559000      F:\Java\jdk1.5.0_07\jre\bin\nio.dll
    0x6d070000 - 0x6d1d7000      F:\Java\jdk1.5.0_07\jre\bin\awt.dll
    0x73000000 - 0x73026000      C:\WINDOWS\system32\WINSPOOL.DRV
    0x774e0000 - 0x7761d000      C:\WINDOWS\system32\ole32.dll
    0x462a0000 - 0x462d8000      C:\WINDOWS\system32\uxtheme.dll
    0x73760000 - 0x737a9000      C:\WINDOWS\system32\ddraw.dll
    0x73bc0000 - 0x73bc6000      C:\WINDOWS\system32\DCIMAN32.dll
    0x73940000 - 0x73a10000      C:\WINDOWS\system32\D3DIM700.DLL
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    0x755c0000 - 0x755ee000      C:\WINDOWS\system32\msctfime.ime
    0x6d430000 - 0x6d44f000      F:\Java\jdk1.5.0_07\jre\bin\jpeg.dll
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    0x73dd0000 - 0x73ece000      C:\WINDOWS\system32\MFC42.DLL
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    # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d963733, pid=3356, tid=3544
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    # Problematic frame:
    # V [jvm.dll+0x93733]
    # An error report file with more information is saved as hs_err_pid3356.log
    # If you would like to submit a bug report, please visit:
    # http://java.sun.com/webapps/bugreport/crash.jsp
    Press any key to continue . . .
    and the log file generated:
    # An unexpected error has been detected by HotSpot Virtual Machine:
    # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d963733, pid=3356, tid=3544
    # Java VM: Java HotSpot(TM) Server VM (1.5.0_07-b03 mixed mode)
    # Problematic frame:
    # V [jvm.dll+0x93733]
    --------------- T H R E A D ---------------
    Current thread (0x00991488): VMThread [id=3544]
    siginfo: ExceptionCode=0xc0000005, reading address 0x00000440
    Registers:
    EAX=0x00000440, EBX=0x48284758, ECX=0x2cbefa5c, EDX=0x6dbcd170
    ESP=0x2cbef9c4, EBP=0x000001c4, ESI=0x3800d3a4, EDI=0x2cbefa5c
    EIP=0x6d963733, EFLAGS=0x00010283
    Top of Stack: (sp=0x2cbef9c4)
    0x2cbef9c4: 2cbefa5c 3800d3a0 6d982aab 3800d3a4
    0x2cbef9d4: 2cbefa5c 2cbefa5c 0092a538 0092a538
    0x2cbef9e4: 009449d0 6db4ff25 2cbefa5c 0092a7d0
    0x2cbef9f4: 6d995c41 2cbefa5c 0092a538 0092a7d0
    0x2cbefa04: 00000000 0092a538 6d964252 00000000
    0x2cbefa14: 00000001 00000000 00000001 2cbefaa8
    0x2cbefa24: 2cbefa5c 0092a538 0092a580 2cbefbfc
    0x2cbefa34: 00990b70 0003f758 08bdef90 6dbcd110
    Instructions: (pc=0x6d963733)
    0x6d963723: 24 08 57 8b f9 8b 06 85 c0 74 3e 3b 47 1c 73 39
    0x6d963733: 8b 08 83 e1 03 80 f9 03 75 06 8b 00 24 fc eb 0a
    Stack: [0x2bcf0000,0x2cbf0000), sp=0x2cbef9c4, free space=15358k
    Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
    V [jvm.dll+0x93733]
    [error occurred during error reporting, step 120, id 0xc0000005]
    VM_Operation (0x65dbee54): generation collection for allocation, mode: safepoint, requested by thread 0x496f2dd0
    --------------- P R O C E S S ---------------
    Java Threads: ( => current thread )
    0x35f27498 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3508]
    0x3178fde8 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=748]
    0x496f2dd0 JavaThread "http-0.0.0.0-8080-3" daemon [_thread_blocked, id=3044]
    0x356c4008 JavaThread "IdleRemover" daemon [_thread_blocked, id=2832]
    0x496bdae0 JavaThread "http-0.0.0.0-8080-2" daemon [_thread_blocked, id=2452]
    0x31713dc0 JavaThread "http-0.0.0.0-8080-1" daemon [_thread_blocked, id=2740]
    0x49538008 JavaThread "Thread-6" [_thread_blocked, id=752]
    0x485d4008 JavaThread "ajp-0.0.0.0-8009-Acceptor-0" daemon [_thread_in_native, id=1548]
    0x498b6dd0 JavaThread "http-0.0.0.0-8080-Acceptor-0" daemon [_thread_blocked, id=3892]
    0x493eb008 JavaThread "JBossLifeThread" [_thread_blocked, id=3392]
    0x3827f260 JavaThread "UILServerILService Accept Thread" [_thread_in_native, id=1900]
    0x388c9758 JavaThread "TimeoutFactory-0" daemon [_thread_blocked, id=1996]
    0x35a187b0 JavaThread "JCA PoolFiller" [_thread_blocked, id=2460]
    0x4948c448 JavaThread "Timer-2" daemon [_thread_blocked, id=3816]
    0x48712e80 JavaThread "HSQLDB Timer @9db0ad" daemon [_thread_blocked, id=2456]
    0x35706d30 JavaThread "DefaultQuartzScheduler_QuartzSchedulerThread" [_thread_blocked, id=3088]
    0x385ed548 JavaThread "DefaultQuartzScheduler_Worker-9" [_thread_blocked, id=2876]
    0x38282e60 JavaThread "DefaultQuartzScheduler_Worker-8" [_thread_blocked, id=2916]
    0x38282708 JavaThread "DefaultQuartzScheduler_Worker-7" [_thread_blocked, id=2172]
    0x36061c68 JavaThread "DefaultQuartzScheduler_Worker-6" [_thread_blocked, id=2680]
    0x31865dd8 JavaThread "DefaultQuartzScheduler_Worker-5" [_thread_blocked, id=3868]
    0x483a8d48 JavaThread "DefaultQuartzScheduler_Worker-4" [_thread_blocked, id=3208]
    0x483a8a90 JavaThread "DefaultQuartzScheduler_Worker-3" [_thread_blocked, id=4000]
    0x355bcd90 JavaThread "DefaultQuartzScheduler_Worker-2" [_thread_blocked, id=1056]
    0x48998d38 JavaThread "DefaultQuartzScheduler_Worker-1" [_thread_blocked, id=1712]
    0x383e7d58 JavaThread "DefaultQuartzScheduler_Worker-0" [_thread_blocked, id=3752]
    0x485e6ed0 JavaThread "WorkManager(2)-1" daemon [_thread_blocked, id=3448]
    0x488a0008 JavaThread "Thread-7" daemon [_thread_blocked, id=3620]
    0x38410008 JavaThread "JBossMQ Cache Reference Softner" daemon [_thread_blocked, id=928]
    0x382d1bf0 JavaThread "ContainerBackgroundProcessor[StandardEngine[jboss.web]]" daemon [_thread_blocked, id=3116]
    0x37fb6de0 JavaThread "SubscriptionWatchDog" [_thread_blocked, id=3512]
    0x357e78c8 JavaThread "ServerSocketRefresh" daemon [_thread_blocked, id=1128]
    0x381fb310 JavaThread "AcceptorThread#0:3873" [_thread_in_native, id=3096]
    0x381e33b0 JavaThread "ServerSocketRefresh" daemon [_thread_blocked, id=1076]
    0x318e5d90 JavaThread "AcceptorThread#0:4446" [_thread_in_native, id=2340]
    0x35d15b80 JavaThread "PooledInvokerAcceptor#0-4445" [_thread_in_native, id=2332]
    0x35fa1c98 JavaThread "RMI TCP Accept-4444" daemon [_thread_in_native, id=164]
    0x35d15df0 JavaThread "Listener:2365" daemon [_thread_in_native, id=3408]
    0x35d13dc8 JavaThread "Thread-5" daemon [_thread_blocked, id=1928]
    0x35f35c60 JavaThread "Thread-4" daemon [_thread_blocked, id=4032]
    0x35d66db0 JavaThread "Listener:2361" daemon [_thread_in_native, id=2168]
    0x3828dd90 JavaThread "JBoss System Threads(1)-2" daemon [_thread_in_native, id=3052]
    0x35da8ab0 JavaThread "GC Daemon" daemon [_thread_blocked, id=2028]
    0x35d390c8 JavaThread "RMI Reaper" [_thread_blocked, id=488]
    0x35cedaa8 JavaThread "Timer-1" daemon [_thread_blocked, id=2900]
    0x35ced920 JavaThread "RMI TCP Accept-1098" daemon [_thread_in_native, id=3908]
    0x35dd35a0 JavaThread "JBoss System Threads(1)-1" daemon [_thread_in_native, id=872]
    0x35e42e48 JavaThread "ScannerThread" daemon [_thread_blocked, id=168]
    0x31895da8 JavaThread "Timer-0" daemon [_thread_blocked, id=3324]
    0x00037aa0 JavaThread "DestroyJavaVM" [_thread_blocked, id=1244]
    0x316f0c48 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3904]
    0x0099f900 JavaThread "CompilerThread1" daemon [_thread_blocked, id=228]
    0x0099ea98 JavaThread "CompilerThread0" daemon [_thread_blocked, id=2696]
    0x0099dbf0 JavaThread "AdapterThread" daemon [_thread_blocked, id=3360]
    0x0099cf10 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=892]
    0x00993968 JavaThread "Finalizer" daemon [_thread_blocked, id=2776]
    0x00993620 JavaThread "Reference Handler" daemon [_thread_blocked, id=1348]
    Other Threads:
    =>0x00991488 VMThread [id=3544]
    0x316f1f58 WatcherThread [id=3288]
    VM state:at safepoint (normal execution)
    VM Mutex/Monitor currently owned by a thread: ([mutex/lock_event])
    [0x00037158/0x0000071c] Threads_lock - owner thread: 0x00991488
    [0x000372d8/0x000006e0] Heap_lock - owner thread: 0x496f2dd0
    Heap
    def new generation total 20736K, used 17960K [0x03a60000, 0x050e0000, 0x07340000)
    eden space 18432K, 97% used [0x03a60000, 0x04be8eb0, 0x04c60000)
    from space 2304K, 0% used [0x04ea0000, 0x04ea1350, 0x050e0000)
    to space 2304K, 0% used [0x04c60000, 0x04c605b0, 0x04ea0000)
    tenured generation total 183196K, used 125267K [0x07340000, 0x12627000, 0x23a60000)
    the space 183196K, 68% used [0x07340000, 0x0ed94d90, 0x0ed94e00, 0x12627000)
    compacting perm gen total 131072K, used 39965K [0x23a60000, 0x2ba60000, 0x2ba60000)
    the space 131072K, 30% used [0x23a60000, 0x261677a8, 0x26167800, 0x2ba60000)
    No shared spaces configured.
    Dynamic libraries:
    0x00400000 - 0x0040d000      F:\Java\jdk1.5.0_07\bin\java.exe
    0x7c900000 - 0x7c9b0000      C:\WINDOWS\system32\ntdll.dll
    0x7c800000 - 0x7c8f5000      C:\WINDOWS\system32\kernel32.dll
    0x77dd0000 - 0x77e6b000      C:\WINDOWS\system32\ADVAPI32.dll
    0x77e70000 - 0x77f01000      C:\WINDOWS\system32\RPCRT4.dll
    0x77c10000 - 0x77c68000      C:\WINDOWS\system32\MSVCRT.dll
    0x6d8d0000 - 0x6dc85000      F:\Java\jdk1.5.0_07\jre\bin\server\jvm.dll
    0x7e410000 - 0x7e4a0000      C:\WINDOWS\system32\USER32.dll
    0x77f10000 - 0x77f57000      C:\WINDOWS\system32\GDI32.dll
    0x76b40000 - 0x76b6d000      C:\WINDOWS\system32\WINMM.dll
    0x76390000 - 0x763ad000      C:\WINDOWS\system32\IMM32.DLL
    0x6d2f0000 - 0x6d2f8000      F:\Java\jdk1.5.0_07\jre\bin\hpi.dll
    0x76bf0000 - 0x76bfb000      C:\WINDOWS\system32\PSAPI.DLL
    0x6d700000 - 0x6d70c000      F:\Java\jdk1.5.0_07\jre\bin\verify.dll
    0x6d370000 - 0x6d38d000      F:\Java\jdk1.5.0_07\jre\bin\java.dll
    0x6d720000 - 0x6d72f000      F:\Java\jdk1.5.0_07\jre\bin\zip.dll
    0x6d530000 - 0x6d543000      F:\Java\jdk1.5.0_07\jre\bin\net.dll
    0x71ab0000 - 0x71ac7000      C:\WINDOWS\system32\WS2_32.dll
    0x71aa0000 - 0x71aa8000      C:\WINDOWS\system32\WS2HELP.dll
    0x71a50000 - 0x71a8f000      C:\WINDOWS\System32\mswsock.dll
    0x76f20000 - 0x76f47000      C:\WINDOWS\system32\DNSAPI.dll
    0x76fb0000 - 0x76fb8000      C:\WINDOWS\System32\winrnr.dll
    0x76f60000 - 0x76f8c000      C:\WINDOWS\system32\WLDAP32.dll
    0x76fc0000 - 0x76fc6000      C:\WINDOWS\system32\rasadhlp.dll
    0x6d520000 - 0x6d528000      F:\Java\jdk1.5.0_07\jre\bin\management.dll
    0x662b0000 - 0x66308000      C:\WINDOWS\system32\hnetcfg.dll
    0x71a90000 - 0x71a98000      C:\WINDOWS\System32\wshtcpip.dll
    0x39e60000 - 0x39e88000      C:\WINDOWS\system32\rsaenh.dll
    0x769c0000 - 0x76a73000      C:\WINDOWS\system32\USERENV.dll
    0x5b860000 - 0x5b8b4000      C:\WINDOWS\system32\netapi32.dll
    0x6d550000 - 0x6d559000      F:\Java\jdk1.5.0_07\jre\bin\nio.dll
    0x6d070000 - 0x6d1d7000      F:\Java\jdk1.5.0_07\jre\bin\awt.dll
    0x73000000 - 0x73026000      C:\WINDOWS\system32\WINSPOOL.DRV
    0x774e0000 - 0x7761d000      C:\WINDOWS\system32\ole32.dll
    0x462a0000 - 0x462d8000      C:\WINDOWS\system32\uxtheme.dll
    0x73760000 - 0x737a9000      C:\WINDOWS\system32\ddraw.dll
    0x73bc0000 - 0x73bc6000      C:\WINDOWS\system32\DCIMAN32.dll
    0x73940000 - 0x73a10000      C:\WINDOWS\system32\D3DIM700.DLL
    0x6d2b0000 - 0x6d2ef000      F:\Java\jdk1.5.0_07\jre\bin\fontmanager.dll
    0x74720000 - 0x7476b000      C:\WINDOWS\system32\MSCTF.dll
    0x755c0000 - 0x755ee000      C:\WINDOWS\system32\msctfime.ime
    0x6d430000 - 0x6d44f000      F:\Java\jdk1.5.0_07\jre\bin\jpeg.dll
    0x47290000 - 0x472a3000      F:\jboss-4.2.2.GA\bin\locateprintsdll.dll
    0x73dd0000 - 0x73ece000      C:\WINDOWS\system32\MFC42.DLL
    0x472b0000 - 0x472bd000      C:\WINDOWS\system32\MFC42LOC.DLL
    VM Arguments:
    jvm_args: -Dprogram.name=run.bat -Dreports.configDir=F:/jboss-4.2.2.GA/server/default/conf/ -XX:PermSize=128m -Xms128m -Xmx512m -Xss15m -Dsun.rmi.dgc.client.gcInterval=3600000 -Dsun.rmi.dgc.server.gcInterval=3600000 -Dsun.rmi.dgc.client.gcInterval=3600000 -Dsun.rmi.dgc.server.gcInterval=3600000 -Djava.endorsed.dirs=F:\jboss-4.2.2.GA\lib\endorsed
    java_command: org.jboss.Main -b 0.0.0.0
    Launcher Type: SUN_STANDARD
    Environment Variables:
    JAVA_HOME=F:\Java\jdk1.5.0_07
    CLASSPATH=F:\Tomcat 5.5\webapps\IWS\WEB-INF\lib\servlet-api.jar;.
    PATH=D:\oracle\ora92\bin;C:\Program Files\PC Connectivity Solution\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI.ACE\;C:\Program Files\Microsoft SQL Server\80\Tools\Binn\;C:\PROGRA~1\CA\SHARED~1\SCANEN~1;C:\PROGRA~1\CA\ETRUST~1;C:\Program Files\Rational\common;F:\Java\jdk1.5.0_07\bin;F:\Java\jre1.5.0_07\bin;F:\jboss-4.2.2.GA\DLLs;
    USERNAME=Arun
    OS=Windows_NT
    PROCESSOR_IDENTIFIER=x86 Family 15 Model 6 Stepping 5, GenuineIntel
    --------------- S Y S T E M ---------------
    OS: Windows XP Build 2600 Service Pack 2
    CPU:total 2 family 15, cmov, cx8, fxsr, mmx, sse, sse2, ht
    Memory: 4k page, physical 1013660k(193696k free), swap 2444544k(642724k free)
    vm_info: Java HotSpot(TM) Server VM (1.5.0_07-b03) for windows-x86, built on May 3 2006 00:45:13 by "java_re" with MS VC++ 6.0
    pls help me ...
    thanks in advance

  • When i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

    when i try to update my itunes on my pc i keep getting the messaage that there was a problem with the installer and it could not finish. how do i fix this? i`ve tried to download 3 times already.

    Hi
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  • ITunes won't upgrade to10.5. Error message "There is a problem with the Windows installer package. Contact the package vendor". I need help.

    iTunes won't upgrade to10.5. I'm on 10.1.17.
    When installing 10.5 it terminates with an error message "There is a problem with the Windows  installer package. Contact the package vendor".
    It does not provide an error code or details/description to further troubleshoot. As a result I can't upgrade my Apple devices to leverage the cloud.
    Any smarts out there who could help?
    Using PC Win-7 w/IE 7 (should that matter)
    Thanks much

    I know there's a million threads like this, but I thought I'd record my experience.  I, too, was having the original poster's error when I tried to update iTunes on Windows XP.  I think I was stuck on 10. 
    I solved it by un-installing iTunes and every other Apple app.  I discovered that Apple Software Update would not un-install as its MSI file could not be found.  I used the "Windows Install Cleanup" tool from Microsoft to remove Apple Software Update from the list of installed programs.  Google "kb290301" for a Microsoft page that includes a download link for it.  After that, I was able to install a fresh copy of iTunes 10.5.2.
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  • I went to update my itunes and I get the following message:  there is a problem with this windows installer package, a program required for this install to complete could not be run.  I uninstalled the old itune and reinstalled the new one and i get the s

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    Is the problem with the itune installer or my windows installer on my laptop?

    Repair your Apple software update.
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  • Windows 64Bit Itunes Error : "THERE IS A PROBLEM WITH THE WINDOWS INSTALLER PACKAGE. A PROGRAM REQUIRED FOR THIS INSTALL TO COMPLETE COULD NOT BE RUN CONTACT YOUR SUPPORT PERSONNEL OR PACKAGE VENDOR."

    I have a brand new HP laptop windows 64bit that is having issues installing Itunes 10.6.3. Whenever attempting to install, I get the error message : "THERE IS A PROBLEM WITH THE WINDOWS INSTALLER PACKAGE. A PROGRAM REQUIRED FOR THIS INSTALL TO COMPLETE COULD NOT BE RUN CONTACT YOUR SUPPORT PERSONNEL OR PACKAGE VENDOR." I thought this was an issue with the new version, and attempted to retrieve/install older versions of Itunes and same issue occurs. I have tried other forums and resolution tips from : https://discussions.apple.com/docs/DOC-3551 and nothing still. It appears that apple installs bonjour and nothing else. I have tried extracting the itunes package and installing the executables seperately, but everytime the error stil arises. I cannot repair the apple software update as it cannot install from the error mentioned above. Looking through the logs, it shows error : 1721, problem with windows installer package.Does anyone have any suggestions on what to try?

    There are so many different error and problems peopl are having.
    This is a link to mine
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  • I keep geting this message when trying to udate to Itunes 10.5.1 "There is a problem with the Windows Installer package. A program run as part odf the setup did not finish as expected . Contact your support prersonel or package vender"

    I keep getting this message when trying to upgrade to Itunes 10.5.1
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    "There is a problem with the Windows Installer package.
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    Contact your support prersonel or package vender"

    Yes, I had found a similar solution also.  I'm running XP Pro, SP3.  I went Control Panels/ Add-Remove programmes/apple software update/ change/ repair.  Then run the 10.5 exe.
    While the programme updated from version 8 of iTunes, my new iTunes is now a mess.  Not all of my music was in the same folder previously but it all showed up on iTunes.  Now many albums have been left out, some have only a few tracks and some have two copies of some tracks as well as having other tracks missing.  I haven't begun to work on that.

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