Hi, I want to change the package

Question

Hi, I want to change the package
It has been on automatic payment and information as follows: -
Skype Name: hooda2010.jeeran
Product name: Package
Total amount: EUR9.99
Transaction date: Apr 11, 2012
Order number: 602981338
Order status: Delivered
But I want to subscribe to another package
Are as follows: -
400 Minutes
of calls per month to Palestinian Territory $ 62.99/month $ 72.44 incl. VAT
Equivalent to 15.7 ¢ / minute 18.1 ¢ incl. VAT
Please, I want to close the previous payment order
And participate in the monthly package
400 Minutes
of calls per month to Palestinian Territory $ 62.99/month $ 72.44 incl. VAT
Equivalent to 15.7 ¢ / minute 18.1 ¢ incl. VAT
Data package to be closed are: -
Skype Name: hooda2010.jeeran
Product name: Package
Total amount: EUR9.99
Transaction date: Apr 11, 2012
Order number: 602981338
Order status: Delivered
Thanks
Note: The balance has not added to my account so far
Solved!
Go to Solution.

Answer 1

If you want to change your subscription then please contact customer service via chat to request a refund for your previous order.
You'll find the support form to contact us following the steps in the following FAQ:
https://support.skype.com/en/faq/FA297/How-do-I-request-a-refund
Once the old subscription is cancelled, please simply purchase the correct one.