Hi,i want to make a purchase
I wanted to make a purchase and appstore asked me my security question,i don't know it,plz help me what shoud i do!
From http://support.apple.com/kb/HT5665 :
If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact Support in the country where you and your iTunes account are to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
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I want to make a purchase of Photoshop CC but my billing country is wrong. How can I change it? Thanks.
Hello,
please try first Adobe ID and registration support and Get help with orders, refunds, and exchanges and if necessary and for further questions and if "open" please use chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter -
i wanted to make a purchase on the app store but it will not let me since it is my first time I have to answer my security questions. Those of which I do not remember at all, i also have no way in resetting them when loginning into my apple ID since i have to answer my security questions to be able to change them. That fustrates since I've contacted apple support at least 3 times now and still no answer at all. Please help me I just wanted to to buy some apps.
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
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What country did you specify?
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If changing your password does not solve then contact itunes support.
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Thanks.JaniNY wrote:
I thought of that, but my question is does it automatically flip to the CC.
Yes.
If you have a gift card balance, iTunes will use that.
If the total is more than that, the difference will be charged to your credit card.
You need do nothing.
See this -> iTunes Store: How to redeem a code
Free song credits are redeemed first.
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You don't change it.
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I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and it says if you can't remember answers to the two questions to contact you
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
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It may say to contact Apple, but not us. We are just a user forum. -
Does anyone know how to eliminate a mistaken apple ID that you still use as an email
but for some reason, now when I go to make a purchase at ITunes, it brings up this email
as my apple ID instead of my actual Id and it will not take the current password I have for
this email. Somehow I believe it is confused, because years ago this was my first email, and
it had a different password way back then, that I no longer remember.
I am very sorry if this all sounds confusing, but my Mac book has been out of commission for the
past year, and I have been recently trying to work on it, and I am not suave on the computer at all, so
if my next question sounds lame, you'll know why... I wondered if that may have caused any of my
latest hitches, only because when I first purchased Mac, 4 years ago, this rogue email was the one
I signed up with everything on my Mac, but I have not been using it for the past 9 months, just my
iPhone, until that died 3 months ago, and then I got this new I phone 5 2 months ago, thinking my
problems would be..., a thing of the past,??, for at least a little while??? But NO, they have not,
However, I'm sticking to the problem at hand, I have a full functioning apple ID that works and at
some occasional times, ITunes would bring the correct ID up. And only once in a while bring the
Bogus one up. But in the last few weeks, all it asks for now is the wrong ID and my frustration has
reached its max!!' I have missed out on purchasing two apps I needed, and some music I wanted,
and I don't think I'll be able to even use ITunes at all until I can know how to make my devices realize
that my email is an email, not a apple ID, and then make it accept my real ID!!!
Without having to eliminate, or delete my email address I still use, and receive mail
at. Please forgive this lengthy explanation!!!
I was only trying to make sense, if I confused you
more, I'm very sorry... Thank you for any brave ones that tackle this, and actually have some
Solutions for me.., I thank you much indeed!! Sincerely KimContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i am in the army i am stationed in Germany right now and i would like to purchase a apple tv. i have not found any in the local store so i went to the apple store for the first time to purchase one, when i tried to update my mailing address i was unable to put my curent address in. how would i be able to make a purchase so it goes strait to my address
Welcome to the Apple Community.
If you want to use the US store, you will need a US mailing address and credit card. -
HT3702 I want to make a purchase
Hi I am trying to buy credit in one application and it's not working
What country did you specify?
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Maek sure the Security Code is correct. iTunes Store: My credit card's security code or zip code does not match my bank's records
Billing policy is the same for both the iTunes and Mac App Stores.
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