Hi. I was using my my 160gb iPod Classic not long ago and it froze up and the message "Connect to itunes to restore" appeared. So I connected it and a message came up saying it needed formatting but that my iPod has 0bytes capacity. Is it gone for good?

Yeah, so right now it can't be formatted because there's no memory to format and it has no partition issues because there is nothing to partition. Can't find any forums that help online. They all say the same thing "1) Disk Mode. 2) Format to FAT32. 3) Restore" but it simply won't allow me to format, FAT32 isn't even an option in the drop down box. It's fairly old to so the warranty has run out. Repairable or time to go shopping?

About the only thing you can try is using the Online Internet Recovery system to reinstall Lion on your Mac over the top of the current install. that will reset all system files and should not touch your personal files or the apps you have installed.
Or iof you have a recent Time Machine backup use that to restore your Mac to that point in time.

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Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

You must be signed into the Apple Store with your Apple ID or it won't work.
and
How to deal with a 100 Store Error:
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here;
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences/
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

I saved a spreadsheet to iCloud now I can not access it. The message I get say I need a newer version of Numbers but I already have it. How do I get access to my document on iCloud?

I saved a spreadsheet to iCloud now I can not access it. The message I get says I need a newer version of Numbers but I already have it. How do I get access to my document on iCloud?

Please see this user tip:
Need newer version of Numbers to open file

This is frustrating - I have to re install my Creative suite 5 and the message I get says I need to validate eligibility etc because I purchased this edition while in school. This is a student teacher edition. I know longer have a school address since I g

This is frustrating - I have to re install my Creative suite 5 and the message I get says I need to validate eligibility etc because I purchased this edition while in school. This is a student teacher edition. I know longer have a school address since I graduated 4 years ago. Can anyone help???
Creative Cloud Download & Install

I'm not clear what you are saying here. Since for S&T versions registration is mandatory, you have a permanent serial on your account and those function just liek any normal serial number of a comemrcial package.
Mylenium

HT3775 I just got a dash cam for my car, the format is H.264, all the files end in .AVI, when I try to open them I only get audio no video. I don't need the audio, just want the video. The message I get says I need a codec to see the video. What missing f

I can't open my AVI files and see video, I only hear the audio with a black screen. My format for my dash cam is H.264. When I try and open my files the messeage I get is
The document “DR153659.AVI” could not be opened. A required codec isn't available.

It's most likely in VLC or Perian, but may not exist for Mac OS X.
(86916)

Ipod Nano - Stuck in limbo, or gone for good?

A long, long time ago, in a time when the nano was first released, I bought one... Unfortunately, it quickly became useless as my music library expanded. So, I upgraded to an 80GB Video. Anywho, I decided to keep my nano, but since I wouldn't be using it, I put it in a box and put it away.
Recently, I dug up the old nano, just for kicks. Figured I'd attempt to power it on as a joke, was sure the battery would be dead. Didn't turn on. No big deal, I thought, it had been sitting for awhile. So, I plugged it in to my Mac mini. I didn't get any response on the mini to indicate that the nano was even hooked up, but I figured it was just cause the battery was so drained that it needed to charge up for a bit. So, I left it plugged in over night.
The next morning, I woke up, checked on the nano, still nothing. Tried the "Reset" method amongst several other techniques to get the nano working, and still nothing.
To sum up, I get absolutely 0 response from this nano. Nothing on the iPod when it's plugged in, nothing on the computer when it's plugged in, and the screen just stays in "off" mode. I've tried the standard things (Different computer, different USB port, etc.) but since my Video works fine on this set up, it really shouldn't be an issue.
So, can anyone tell me, what's up with my iPod? Is it dead? Or just really really asleep?
Thanks.

The battery is probably dead and needs replacing. You can't leave an iPod battery for a long time without regular charging (even if not in use). The battery needs to be "exercised".
Lithium-ion batteries ( like the one in the iPod) need to be used. If you don’t use your iPod at all, it's recommended to complete a charge cycle at least once a month in order to keep it in working condition.

I have airport extreme and just purchased a D-Link DCS-932L home network camera. D-Link says I need UpNp but the extreme doesn't support this. Can I use port mapping? if so anyone know how to set that up? thanks

I have airport extreme and just purchased a D-Link DCS-932L home network camera. D-Link says I need UpNp but the extreme doesn't support this. Can I use port mapping? if so anyone know how to set that up? thanks

Since the D-Link DCS-932L is accessible on the local network via a web browser, you should be able to access this camera from the Internet if your router has a publically accessible Public IP address. If your ISP provides you with a dynamic Public IP address, you may want to use a DDNS service to make it easier for you to locate your camera whenever your ISP changes your IP address.
Start the AirPort Utility > Select the 802.11n AirPort Extreme Base Station (AEBSn).
Select Manual Setup.
Verify that Connection Sharing = Share a public IP address is selected on the Internet > Internet Connection tab.
Select Advanced, and then, select the Port Mapping tab.
Click the plus sign to add a new port mapping.
For Service, leave the default; this will change to "Custom" once you start entering port values.
In the Public UDP Port(s) and Public TCP Port(s) boxes, type in a 4-digit port number (e.g., 8888) that you choose. In the Private IP Address box, type the internal IP address of your camera. In the Private UDP Port(s) and Private TCP Port(s) boxes, enter the appropriate port values that should have been provided to you by the camera manufacturer. Click Continue.
In the Description box, type a descriptive name like "Internet Camera Access," and then, click Done.
Click on Update.
To connect to the shared Camera from a remote location using a Mac or PC:
Start your favorite web browser.
Enter either your Public IP address or DDNS-provided Domain Name, followed by a colon and the Public port number that you choose in step 7 of the previous procedure. For example: http://123.123.123.123:8888 or http://www.mydtdnsdomainname.com:8888

HT202667 Hi - My daughter was using her Apple TV until recently when she got a Smart TV. Now the Apple TV is not needed so she passed it on to me. How do I get it transferred over from her Home Sharing account to mine so that I can use it with my PC?

Hi - My daughter was using her Apple TV until recently when she got a Smart TV. Now the Apple TV is not needed so she passed it on to me. How do I get her Home Sharing account transferred over to mine so that I can use it with my PC? Thanks!

As Winston Churchill wrote, however you might want to do a factory reset on the Apple TV.
This way all information pertaining to your daughter will be removed from the device. Specifically if see was sign into any of the streaming service, Netflix, Hulu, etc. her credentials will still be associated with this Apple TV, doing a factory reset will remove all that and make it as if you purchased the device and just plugged it in.
regards

My ipod touch 5th generation is stuck on the apple logo, and i tried fixing it with itunes but it tells me there an error and gives me a code saying i needed to update my itunes and it was.what other ways is there to fix it.

ipod stuck on the apple logo. i did the itunes thing but it tells me error and gives me a code saying i need to update itunes but it was and i did again but it still said the same thing. help how do i fix my ipod.

Hey Edgar, how exactly did you do the updates? Are you running iTunes 11.2.2? And you iPod 5 is still running iOS 6.1.2 as your tag shows? or are you running iOS 7.1.1? More info would be helpful. As Deggie asked, what was the error message, the more detailed the better. One more thing-- is this a Mac machine or a PC? Cheers.

TS1389 Album says it needs authorization, but then says that this computer is already authorized.

Album says it needs authorization, but then it says that this computer is already authorized. I have logged in and out. Deauthorized and authorized my computer again.

I fixed a very similar issue here with a short walk through! - Same concept
I had this problem before with a track from Kendrick Lamar's album "good kid, m.A.A.d city"
Enjoy!

TS1717 I started the download for the itunes update, but before it completed, it said there was an error. I then went to open itunes, and the message came up that it was not installed on my computer. Did I lose everything?

I started the download for the itunes update, but before it completed, it said there was an error. I then went to open itunes, and the message came up that itunes was not installed on my computer. Did I lose everything?

Hello llblake,
Fortunately, the process of installing or updating iTunes should not affect your library. The following articles can help with getting iTunes properly updated and stabilized.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen

When open photoshop a message came up saying photoshop has given up waiting for assesment of the display driver. enhancements that use the graphics hardware have been disabled... can anyone help?

when open photoshop a message came up saying photoshop has given up waiting for assesment of the display driver. enhancements that use the graphics hardware have been disabled... can anyone help?

The best thing to do is to go into Help > System Info, copy and paste the contents into your reply.
One of us or several should be able to sort it out for you.
Gene

Why am I being told that a JPEG file that I made changes to in Photoshop 6 (CS6) can't be saved? The message I get says that either the file is locked and I don't have permission to execute this or another program is using this file.

i recently purchased a 21.5 iMac with Yosemite (10.10.1) and was disappointed to discover that my CS6 programs are not functioning correctly. I am unable to use the "Save As" command when making changes to a JPEG file in Photoshop. The message I get says that either another program is using the file or it is locked and I don't have permission to execute that command. I'm experiencing a similar problem in Bridge when trying to move an unwanted file to the Trash. Again, I get a message telling me that i don't have permission to do this. Lastly, I'm unable to open any Camera Raw files. Any suggestions? I had no problems with the Mavericks OS on my old iMac and although it's much slower, I'm tempted to go back to using my old iMac. At this point, I feel as if I've just wasted $2300+ (tax included).

Back up all data before proceeding.
This procedure will unlock all your user files (not system files) and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.
Step 1
If you have more than one user, and the one in question is not an administrator, then go to Step 2.
Triple-click anywhere in the following line on this page to select it:
sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
Step 2 (optional)
Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.
Start up in Recovery mode. When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open. In that window, type this:
resetp
Press the tab key. The partial command you typed will automatically be completed to this:
resetpassword
Press return. A Reset Password window will open. You’re not going to reset a password.
Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

Hi, I was wondering if someone can help me. I have a MacBook Pro, it has came up saying I need to free up space on the disk as it full every time it starts up, so I log in and no icons or applications show up on the screen just my background wallpaper, t

Hi,
I was wondering if someone can help me. I have a MacBook Pro, it has came up saying I need to free up space on the disk as it full every time it starts up, so I log in and no icons or applications show up on the screen just my background wallpaper, the only thing I can do is the force quit keyboard shortcut but there is nothing to quit, I have tried to start up in safe mode but again there is no icons in the desktop,
I have my disks that came with my laptop I have went into disk utility to repair disk and I still seem to have the same problem .. No icons or apps or anything lol just the cursor I can only shut down the laptop via power but and the press shut down.
Please help I am going out my mind with this thing :(
Thanks x jade

This can be used to boot the machine and delelte enough files to get it to boot normally.
.Create a data recovery/undelete external boot drive
Read about storage drive so you can store your extra stuff.
Most commonly used backup methods
Also here to see how a full boot drive slows the machine down
Why is my computer slow?

HT5642 I get a unable tO download messge when i try to download ios6.1. I need ios612 to fix calendar bug....the message i get says that unable to download because no longer connected to internet....i am connected to the internet all along

I get a unable tO download messge when i try to download ios6.1. I need ios612 to fix calendar bug....the message i get says that unable to download because no longer connected to internet....i am connected to the internet all along

1. Try reinstall iLIfe 09 from your install disk
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2. Download it from the App Store to reinstall It's on your Purchases List* there.
For older versions that have been installed from Disk you'll need these additional steps:
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
*Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.
If that fails, then you're reinstalling the OS.

Hi. I was using my my 160gb iPod Classic not long ago and it froze up and the message "Connect to itunes to restore" appeared. So I connected it and a message came up saying it needed formatting but that my iPod has 0bytes capacity. Is it gone for good?

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