Hi. Im currently living in New Zealand. Just bought an iphone 5s yesterday from a shop called Parallel Brand Imports in Auckland. When i came home i called apple to check whether my phone is locked or not and they said that its locked to US Verizon even t
When i came home i called apple to check whether my phone is locked or not and they said that its locked to US Verizon even though when i checked on iphoneimei it said sim status unknown. I put my 2degrees (NZ carrier) in today and it worked fine. I got into the settings and turned off the automatically part of carrier and there were 3 options for me to choose 2degrees vodafone and telecom. Because of that, im quite confused abt whether my phone is locked or not since im from vietnam so i want to know if i can use vietnamese sim card when i go home. Thanks for your help@verizon
Hi tranvietanh - I appreciate you contacting us all the way from New Zealand! I can confirm that the iPhone 5s and all of our other 4G LTE device are not SIM locked. As the carrier in New Zealand may not support the exact same frequencies and cellular bands that we use on our network, we are unable to support the device if using a 3rd party SIM.
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
Similar Messages
-
Hello apple
I am Mario Zubac from Bosnia and Hercegovina 17 years old.
I have a problem..i bought a iphone 4 from a guy in Mostar and he said it was locked on Telenor Sweden.
I have contacted Telenor and they said that the phone is reported stolen,and that they cant do anything to help me.
The person who sold it to me dosent reply over www.pik.ba
Please help me, i wont to unlock it,or just contact the person who reported it the real owner and return it back if nonthing.
Thank you a lotWe are all iphone users just like you.
You are not addressing Apple here.
Apple does not track lost or stolen iphones at all. -
hi..i just bought an iphone 5 yesterday 32GB..and now when i am trying to update the software..it says the following: unable to check for update/an error occurred while cheking for a software update...please help me..is it a problem in my new iphone??or it's just an temporary error in the apple software center???
Lyndsay237 wrote:
This device does not have a sim card in it. Could this be the reason or am I missing something when I am trying to update.
Yes. You can't update or restore any GSM iPhone without a valid sim card installed in the phone. The sim card need not be activated, but it must be valid & present. If you want to update, you need to get a sim card. -
I have just bought my iphone 4S 32GB from three weeks ago and 'am facing a problem that in the middle of my calls it suddenly says call failed and it keeps on doing it every call i make .. I Don't know what to DO Please anyone help me i've got OS 5.0.1 and it's factory unlocked i've boughted from USA and it was sent to me where 'am living now in Egypt ...ANy Helpppppppppp Pleasee
try general>settings>reset>reset all settings and start up as an new phone.
-
HELP
I went to two different apple stores and both people looked at it and they said that my phone definitely had major hardware issues and that the dock was broken and that the headphone jack was broken but they said that I was out of warranty so I would have to pay around $200 for a replacement or an upgrade. But I really don't want to go that because I am waiting for the newest iPhone to come out because my contract is up in November. The guy in the 1st store was surprisingly rude to me.
-
Has anyone Had an iphone start expanding out of its own case. I took it to the apple store and they said that is normal to tell you the battery is bad.
We need to know more about your system, please download EtreCheck and run the report and please post it on your next reply. Then we can see how your system is configured, what apps are on it and look for anything obvious. We will look forward to seeing your report.
-
Hi!
I have a iPod touch 8GB 5.0.1 and my contacs my app store Are not on the home screen and my contacs .
So I go to restrictions and they say that they are ON so I reboot my iPod and he still the same thing.
So I restore my iPod from iTunes and iTunes say that this iPod cannot be restore and I do that on a MacBook pro and I do the second time on windows computer.
So I need help , I don't know what to do .
Thank you .The app, if not restricted, may be hidden in your folders. If you go to settings, general, reset, reset home screen layout, you can rule that out.
Does your restore give you a specific error? If so, see http://support.apple.com/kb/TS3694 and http://support.apple.com/kb/TS1275
You can also restore from your iPod, by going to settings, general, reset, reset all content and settings, but make sure that you have created a backup beforehand.
About iTunes backups:
http://support.apple.com/kb/HT4946
About iCloud backups:
http://support.apple.com/kb/HT4859
If you are still having issues, you can always try to contact AppleCare
Seth -
How can i check whether my phone is unlocked or not
How can i check whether my phone is unlocked or not
rozhan.m wrote:
Im in srilanka, my sister brought me this phone from UK. i dont kwon how to call apple from here. pls help me
Nothing we can do to help you. If it was bought in the UK from an Apple store as unlocked, it is unlocked. If it was bought anywhere else, it will be locked, and only the carrier it is locked to will be able to unlock it.
If you've tried a local SIM and it has not worked, then you have your answer, it is locked. -
Since i upgraded from an iphone 4 to a 5 my messages aren't being sent as imessages. I went into Optus and he said that all of the features are on and it should be sending imessages. He suggested i contact Apple..
Hey staceygillespie,
Thanks for the question, and welcome to Apple Support Communities.
The following article outlines troubleshooting steps if it seems iMessage may not have activated correctly:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
For additional information, see this article:
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Thanks,
Matt M. -
O.k. I can recieve and send AOL on my HP just fine. BUT on my 4S, Ipad and IMAC, no go. Cannot recieve AOL messages or send out to AOL members. Itouch without an ios5 update works fine. It has to be Ios5 problem. Genius could not help but said look out for update. This after 45 minutes at the Apple store. If any of you can help, I'd be forever grateful....
Hi trishthestrange
Welcome to the Community
As you have the BlackBerry Data Plan Try Over the Air Download ,and regarding your Error look at this KB
“There is an issue connecting to BlackBerry App World. Please try again.” .And also try clearing your App World Cache.For that :
Open App World – Go to MY World –
Keyboard based – Hold down the ALT key and then press RST
KB24714 How to clear the BlackBerry App World cache
App World shall Close
Perform a Battery Pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.
Then Have a try.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it. -
How would I be able to fix this? I know that it's not my carrier anymore, is there something in settings or do I have to go to the Apple Store?
Your carrier is wrong. I know for a fact, because we've had iphone user who have gone abroad and went over their limit, and AT&T disable their service. When they returned to the state, I had to reactivate their serivce for them.
so call your carrier back and have them reactivate your service. -
almost every time i go to facebook the pages are all white. [blank]
Apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start
with Option #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT -
I have been online banking with TD Bank for years now and have never had a problem getting into the log in. About a week ago when I would click on the log in button, nothing would happen however I can get into every other link on that site. I contacted TD Bank and they said that my account was fine and I was not locked out and there were no security issues. I then called Time Warner and they checked my service and said nothing was wrong with my service and that it sounded like it was from my server since I was going through Firefox, I should call you guys and see if it is the problem.
Let all cookies expire when you close Firefox.
* Tools > Options > Privacy > Cookies: "Keep until": "I close Firefox"
Make an Allow exception for the ones that you want to keep.
* Tools > Options > Privacy > Cookies: "Exceptions"
You can inspect and modify the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
Make sure that you do not use "Clear Recent History" to clear the "Cookies" and the "Site Preferences" (Site Preferences includes the cookie exceptions)
*https://support.mozilla.com/kb/Clear+Recent+History
Clearing cookies will remove all specified (selected) cookies including cookies that have an allow exception.
See also:
* https://support.mozilla.com/kb/Cookies
* https://support.mozilla.com/kb/Enabling+and+disabling+cookies -
I JUST BOUGHT THE IPHONE 4S YESTERDAY AFTERNOON,, I TURNED ON THE BLUETOOTH IN ORDER TO SEND MY CONTCTS FROM MY OTHER PHONE TO THE IPHONE BUT THE IPHONE DOESNT SHOW ON MY OTHER PHONE, ALSO IT JUST SAYS SEARCHING AND NOW DISCOVERABLE BUT NOTHING ELSE? I DONT UNDERSTAND WHY ITS NOT WORKING, ITS A BRAND NEW PHONE. DOES ANYBODY HAVE A SOLUTION TO THIS PROBLEM?
and please use lower case...
-
Hey, i bought an iphone from online shop as a used phone and its locked by orange france, i contact them to unlock it but they refused, they said that we regret to inform you that we'r not able to unlock second hand phones? I need your help please. Its not fair , apple should figure it out
Regards,
OrangeThis is no different with any carrier locked phone. Getting a carrier locked phone officially unlocked is the responsibility of the carrier, not the cell phone manufacturer. A cell phone manufacture cannot unlock a carrier locked phone without the carrier's authorization.
An iPhone sold as officially unlocked when new can be used by others as a second hand phone, and the same with any carrier locked iPhone that can be unlocked by the carrier, and many carriers offer it.
Maybe you are looking for
-
Best Practice for Laptop in Field, Server at Home
I'm sure this is a common workflow. If somebody has a link to the solution, please pass it along here. I keep all my images on a server at home. I would like to keep that as the repository for all my images. I also have a laptop that I am going to us
-
Second monitor using VGA to HDMI or alternative?
Hi, I recently purchased a HP ENVY TouchSmart 15-j038tx Notebook PC. I have a Dell monitor, which only uses the VGA output. I have a sony vaio VGA to HDMI adapter, and I tried this adapter with the monitor, it worked fine. I was able to use the mon
-
Why do I get a NoClassDefFoundError?
When I try to run the HelloWorldApp I get the statement 'Exception in thread "main" java.lang.NoClassDefFoundError: HelloWorldApp/java' Why do I get this error, what does it mean, and how do I fix it?
-
How do you get computer to come on
I have a notebook nb-205. i have figured out when it updates it messes it up, but it hasn't upddated in a couple of days and i got into it yesterday then turned it off and it will turn on but not come on, so I had to let it sit all night and got up t
-
Anybody here use workflow to send remittance advices to their vendors? We are looking at dong this, but it seems to have many shortfalls.