Hi, in the panel creative cloud, in the panel "APP" there is always "error download". how can I do to fix it? Thanks a lot, Sandro

Sandro please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

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The upgrade of creative cloud is not possible because there is always the error code 204?

The upgrade of creative cloud is not possible because there is always the error code 204?

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I want to see my app through Creative Cloud Installer, but they said there is an error??

I want to see my app through Creative Cloud Installer, but they said there is an error??

Te has dirigido a un Foro de Usuarios, en español.
Comenta por favor en detalle el problema. Gracias.

HT4623 In syncing my Iphone 5 for the first time, Facetime disappeared. Although it shows up under apps in the settings menu, the application itself does not seem to be there. What happened? How can I fix this?

In syncing my Iphone 5 for the first time, Facetime disappeared. Although it shows up under apps in the settings menu, the application itself does not seem to be there. What happened? How can I fix this?

There has never been a facetime app on the iphone.
As the manual says, you access from contacts. Pick a contact and scroll down to the facetime button

Turning the taskbar Creative Cloud icon into an app launcher

As everyone knows, the Adobe Creative Cloud app manager icon in the taskbar notifies us when there are updates to the individual apps such as Photoshop or Illustrator. I would suggest that when you click on the icon and it shows the components installed, you should be able to launch the installed app by clicking on the graphic symbol next to the name. I feel this would make access to the Adobe products installed on the PC much easier and it would give the taskbar app manager icon a greater purpose for being in the notification area. This way I would not have to create my own toolbar to launch the apps. Thoughts?

Hi CreatechServices,
Thanks for your valuable feedback.
Will keep this as a feature request from your end for the future releases of Creative Cloud desktop app.
Cheers!
Arpit

Hi guys, i ve baught the abo for lightroom and photoshop yesterday and today i wanted to install lightroom with creative cloud on my computer but there is an error that i havent got a valid key. does anyone know what to do now

.

The Creative Cloud Version of Lightroom does not need a key. Is it possible you have a Trial or previous version of Lightroom installed and that is what you are seeing? If so, uninstall the Lightroom version you have and install it via the Creative Cloud Application.

Aborts the install creative cloud on the middle!

Begin to install creative cloud on your mac and on the middle of the installation process just terminates without any message! Just stops the installation. Before creative cloud was installed, but just 3-4 days ago he wanted to be updated and not updated after I have deleted and tried to reinstall, but the installation can not be completed as it ends in the middle. How to solve it?

Try to follow below steps
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Then open Application Support > Adobe folders
Trash AAMUpdater and OOBE folders.
Now click on finder and hold Command + Shift + G keys on your keypad.
This time type /Library and click on Go.
Make sure to remove ~ symbol.
Then open Application Support > Adobe folders.
Trash AAMUpdater, Adobe Application manager, OOBE folders.
Now Click on Finder and then hold Command + Shift + U keys on your keypad.
It will open utilities folder.
Trash Adobe Creative Cloud and Adobe Application Manager folders
Download and Run CC cleaner tool from below link
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordion-item-par/proc e dure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip
Accept the license agreement and click on Adobe Application Manager
Then click on clean up selected
Close the window
Download and install Creative Cloud App from below link
Free Creative Cloud | Download Adobe Creative Cloud free trial

I have a "phothographer creative cloud" on a $9.99 per mounth payment membership. How can I switch to a per year model and how much will I pay every year for the "photographer creative cloud"?

Any hints?!?!

Hi Kev,
You can consider purchasing "Creative Cloud for Teams". It is recently announced by Adobe this month. You can purchase as many licences as you require.
1. If you purchase 2 licenses, you will be Admin and you can add another email address as a User. So both will have access to Creative Cloud.
2. User need not pay from their account, instead you(Admin) need to pay for both the licenses.
3. You can purchase a One year commitment and pay every month.
This Creative Cloud for Teams is designed mainly for business. I guess this fulfills your needs.
Regards,
Jairaj

I have this little black box on the IPAD screen that looks like an App but it's not. How can I get rid of it?

Header 1 Header 2
see above

Welcome to the Apple Support Communities
You have turned on VoiceOver. To turn VoiceOver off, open System Preferences > Accesibility > VoiceOver and turn VoiceOver off

When can we use the Adobe Creative Cloud in china?

when can we use the Adobe Creative Cloud in china?

Hi There,
Kindly check the link mentioned below.
when can I buy Adobe CC in China？
Thanks,
Atul Saini

Premiere Pro is not interpreting transparency correctly with the Adobe Creative Cloud 1.8.0.447 update

Yesterday, I updated to Adobe Creative Cloud 1.8.0.447. I found that after the update, both Premiere Pro CC (2014) and Premiere Pro CC are not ready transparency layers and alpha layers correctly. I have some lower third logos that I use on multiple projects and they are showing up more opaque than they should. Additionally, I have an export preset that uses a watermark. This watermark is showing up more opaque than it should too. I have checked both graphics in After Effects with the new Creative Cloud update and all graphics look fine. It seems to be an issue that is isolated in Premiere. The issue only happens when there is a video layer underneath the graphics. When the graphics are viewed with no video layer underneath, the transparency looks as it should. I have attached a few images showing the problems. They show graphics with and without video layers beneath.

I was able to resolve the issue by going into File>Project Settings>General and changing the Render from GPU Acceleration (OpenCL) to Software Only. It appears there is an issue with the AMD FirePro D500 graphics card. I was told by a call tech at Adobe that there are issues with the D300, D500, and D700 Graphics cards. However, I have an Intel Iris graphics card on my MacBook Pro and was having the same transparency issue. So, I'm skeptical that the issue is just with the graphics card. The transparency issue did not start on BOTH computers until the latest CC upgrade. For now, the Software Only renderer option fixes the issue. I hope to see a fix in the next CC update. FYI: The Renderer needs to be changed to Software Only in both Premiere Pro Project Settings and Media Encoder Preferences.

Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.

Hi - I am looking for the Adobe Illustrator 2014 1.2 (or .0.2) bugfix update for Mac - and it is not visible in the Adobe Creative Cloud Packager (Mac version). The only update visible is Illustrator CC 2014.1 - which is what introduced the bugs.
The only thing that I can think of that might be causing the issues that I have a Mac Mini on Mavericks.
Dave

Hi
I have discovered that my question above is a non-question. A user triggered by looking at the below article about Illustrator 2014 cc 17.0.2
http://helpx.adobe.com/illustrator/release-note/illustrator-17-0-2-release-notes.html
He had recently upgraded from wht we now know is 18.0 to 18.1 which is the latest version. He read the above artic
le and supposed that it was a bug fix release for his version - because the v17 ov18 number is not often displayed. It is usually just 2014 CC.
I have asked him to post a bug report about Adobe Illustrator CC 2014.1
Dave

Downloading the Adobe Creative Cloud app opens Adobe Product Manager but never updates it

I've tried seveal times to download the Adobe Creative Cloud app but each time it opens Adobe Product Manager and then never updates APM to the Creative Cloud app nor does it give me any options to install the CC app. Note: I've used adobe cleaner to clean my manager and did a fresh install of the latest Adobe Product Manager. This allowed me to at least see all of the other CC programs and install several of them. Its my understanding that APM is suppose to update itself to the CC app but it never does. I'd really like to have the CC app to interact with the cloud as is intended. plz advise and help.

Nickpl the forums are fairly active right now. You may want to take a look at the topics listed under the annoucements and within the FAQ Creative Cloud Download and Install forum - http://forums.adobe.com/community/download_install_setup/creative_cloud_faq while you wait. We are updating these areas with any new issues or solutions which are being discovered.

Is lightroom CC included in the adobe creative cloud photographers package monthly subscription?

Is Lightroom CC included in the adobe creative cloud photographers package monthly subscription?

There is no Adobe Story Premium, it is Adobe Story Plus that is included with the Creative Cloud paid subscription.
From the Adobe Story FAQ here http://www.adobe.com/products/story-plus/faq.html
What versions of Adobe Story are available and how do they differ?
Adobe Story is available in two versions, each of which offers advantages over other scriptwriting software:
• Adobe Story Free is professional screenwriting software available free on Adobe.com, providing standard writing tools that automatically format your script as you type. Write for various types of projects using customizable script templates and multicolumn scripts. Import scripts written in Final Draft, Movie Magic Screenwriter, and Microsoft Word. Access your projects anywhere you have an Internet connection.
• Adobe Story Plus is a complete, collaborative scheduling and preproduction solution. Stay on time and on budget with additional features not available in Adobe Story Free. Generate up-to-date schedules and production reports from script metadata, including tags created automatically or manually. Work on your projects online as well as offline by using the Adobe Story Plus desktop application. Stay in sync with your team using collaboration features such as Share Projects.

Hi, in the panel creative cloud, in the panel "APP" there is always "error download". how can I do to fix it? Thanks a lot, Sandro

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