Hi, itunes is charging rs 60 everytime i do a purchase. It is the 3 rd time its happening. Pls help.

Do you add or change the card details or the name and address on your account on each purchase ? The holding charge check will be done each time that you do so to check that they are still valid - even if it's the same card it will still need to do the check to make sure that the card is still active.
If they don't disappear within a week then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Please help me i have a billing problem itunes keeps charging me $12.90 before i can purchase music in the itunes store i paid them twice and dont know why on my billing statement it is still reading that i owe $12.90 which is wrong what can i do ?

I keep getting charged$12.90 from the itunes store who keeps saying i owe them for songs i purchased but paid them twice what should i do whenever i want to purchase music i have to pay 12.90 first something is wrong please help me ?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

My phone was 100% when i slept at midnight, when i woke up at 8 am in the morning my phone was dead and I had to charge the battery again .. this is the second time its happening to me. Is it normal or my phone is abnormal ?

So I just got a 3 months Old iphone 4s which is still under warranty. I charged my phone to 100% last night before going to bed. When i woke up at 8 in the morning my phone was switched off and the battery was drained . This is ridiculous that I dint use my phone while i was asleep and the battery drained completely. Even though, Apple store replaced my battery with a new one. I had set alarm for 8è o clock and my phone had died and due to that i woke up at 8:40am. I had turned off my location services, ping and even 3G to monitor the usage. Has any one been expeirencing this kind of problem ?
I am so going to apple store today to get an replacement, this is ridiculous I cant wake up in the middle of the night to check if my phone has juice init to wake me up in the morning for the work. I have been using apple phones since 2008 and never came such problem . Please assist me as this phone is the main source of communicating with the rest of the world.

Have you stopped the app running in multi tasking? To do this double click your home button, select and hold any app until it jiggles. Select the no entry sign to stop the app from running.

Alright so randomly my computer kicks me off itunes so when i log in i have to use the log in code (up to 5 thingy) and now because its the 6th time its happened well most of my music is unplayable, can i be like given something to fix this

yeah so when those 5 log-ins for diffrent computers, ive used one on my moms laptop, but on my desktop when i restored my computer to get rid of a virus it took one and sometimes when windows updates it kicks it off so now my five are used up and i have like 1000 songs i cant play out of my library so like can i get some more log-in thingys or what??

Hi, this is a user support board, apple employees don't post here. Just mentioning that since your message sounds like you thought you were writing to someone who can give out apple thingies
Deauthorize your desktop over and over, since you say it is using more than one authorization. Here is an articel on that:
http://support.apple.com/kb/HT1206
If that doesn't work you can use the "deauthorize all" method once per year, which is explained here
http://support.apple.com/kb/ht1420

There is no audio output on my MBA in the system preferences-sound folder. Therefore no sound comes from my computer. At the same time this happened, any streaming video stopped playing after 11 seconds, as well as iTunes will not play any song. Help!?

Hello everyone.
i have a 15" MBA circa 2011 running Lion 10.7.5 and my sound has gone, There is a no sound circle on my volume display and in system preferences sound my options for output is empty. At the same time this happened I noticed 2 things: 1) itunes would not actually play any audio track and every video i streamed stopped after a few seconds (usually 11s) but not always.
I have tried following some tips I have found online like going into MIDI and fixing the problem there, restarting in safe mode. Resetting with PRAM (or something that sounds like that).
Does anyone have any insight on this? At this point i'm thinking it's time to reload Lion but I don't really know how to go about that without losing all of my files.
Please Help
Thanks

Hello JaboorMBA2011,
Thank you for using Apple Support Communities.
For more information, take a look at:
Troubleshooting issues with no audio from built-in speakers on Macs
http://support.apple.com/kb/ts1574
Have a nice day,
Mario

Am going on a trip for 1 month and am not going to use my iphone during this period so should i charge it full and turn it off or keep it on till the bettery dies or what ,,,pls help???

Am going on a trip for 1 month and am not going to use my iphone during this period so should i charge it full and turn it off or keep it on till the bettery dies or what ,,,pls help???

Discharge it to around 50-60% then completely shut it off. Store at around room temperature. When you return connect the charger and let the battery fully charge.

What a depressing experience I've had trying to upgrade to Maverick. I have the minimal requirements 10.6.8 Mountaim Lion,.. It is a continuous rerouting from Itunes store to Apple store. I have not purchased anything from the Apple store in the past and

What a depressing experience I've had trying to upgrade to Maverick. I have the minimal requirements 10.6.8 Mountaim Lion,.. It is a continuous rerouting from Itunes store to Apple store.
I have not purchased anything from the Apple store in the past and it is not allowing me..upgrade to Maverick
I have even went so far to purchase a credir card hoping I could purchase an item and get an upgrade in return.
I'm in Taiwan and have tried to be faithful to the apple brand ..***?

This Apple ID has not yet been used with the App Store. (also will not let me download even free apps.)
Apple ID creation is not currently available on the Mac App Store. says: (go to itunes on your computer or ios device)

My ibook keeps shutting down completely with the date to reverting back to 1969. i restart only after i plug in charger it lets me, then change date and save. the next time i use same thing happens, safari, iphoto, email are the only ones i have used.

my ibook keeps shutting down completely with the date to reverting back to 1969. i restart only after i plug in charger it lets me, then change date and save. the next time i use same thing happens, safari, iphoto, email are the only ones i have used.
please help! i am at a loss here.
thank you, movie lady
ibook g4

The iBook does not have a backup (PRAM) battery. It only has the main battery and a small capacitor which maintains the settings long enough to do a battery swap. If the battery is dead, what you are seeing can happen.
If the battery is not a problem (or even if it is), you could try resetting the PMU and see if that helps.

I rented a movie on itunes on my HP laptop. i travel a lot and have bought tv shows and they show up in the "tv shows" tab but itunes gives me 3 options: music, tv shows, and podcasts. where is the movie? thanks for your help...

I rented a movie on itunes on my HP laptop. i travel a lot and have bought tv shows and they show up in the "tv shows" tab but itunes gives me 3 options: music, tv shows, and podcasts. where is the movie? thanks for your help...

ok so I asked on facebook and the problem was it wasn't selected to show in my preferences, so I just turned it on. thanks if you were going to answer the question anyway.

Itunes wont allow me to buy a song etc... i click the button and nothing happens? help please

itunes wont allow me to buy a song etc... i click the button and nothing happens? help please. i can preview songs and click on everything but when i go to buy something it clicks but nothing happens

I too had this problem after I redeemed two $50 gift cards. I solved the problem by uninstalling iTunes and reinstalling it. Give it a try.

Everytime i try to purchase something on the app store, it says "billing information needs to be confirmed" everytime i confirm it, it says declined. i still have money on my card and i just want to download free apps. what do i do???

everytime i try to purchase something on the app store, it says "billing information needs to be confirmed" everytime i confirm it, it says declined. i still have money on my card and i just want to download free apps. what do i do???

Readers here are other Users like you. You need Apple Customer Service. call them.

HT3529 everytime i try to purchase anything for the game a message comes up saying i have to contact itunes

Everytime i try to purchase from the game a messages comes out saying
(( Your payment method was declined.))
((tap continue to sign in then update your billing info.
could you please help me ?
thanks and Regards

You will have to contact iTunes store support, as the message says. This is a user to user forum; we can't help you.

Laptop says 'This version of iTunes has not been correctly localised for this language. Please run the English Version'. Can anyone help please, have no idea what to do and haven't used laptop in over a year. iPad/iPhone have lost tunes from laptop too.

my laptop will not open iTunes, as it just says 'This version of iTunes has not been correctly localised for this language. Please run the English version'. I have not synconised my iPhone 5S or iPad 2 with iTunes for well over a year. I noticed the music which had previously been put into iTunes has dissappeared from my phone and iPad. I also want to remove some movies from my iPad and iPhone and there is no way I can do this without being able to manually sync with the Laptop which is running windows 7. Has anyone else come across this and please can you help? I am no expert in fact I know very little about the Laptop, it is my Husbands baby but he doesn't understand anything to do with Apple including iTunes. I will need any advise explained step by step please.

Hi Shelady,
Try downloading and reinstalling the latest version of iTunes from the first link below. If that doesn't do it, the suggestions in the second article should resolve the installation issue.
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
-Jason

We are sharing one account for 3 iphones, everytime one of us purchase some app, the app show up in the other iphone as well. How do we disable this?

Me, my wife and sis are using the same apple account for our 3 iphone.
Everytime one of us purchase a app online, the other two will have the same app installed automatically.
Sometimes is good, but most of the time, it's annoying.
Is there anyway to disable this?
Thanks,
W.

It's also dangerous that if you are downloading some app that is not good for your kids who is sharing the same account with you. They can easily turn on/off the app sharing without your notification.
So, if Apple can set an option that can control this from the pc instead of from the device, that will be much better to control than this!
I hope Apple is reading this!

I have an IPOD touch 4th generation. When I try to go and buy apps from Itunes and App store it askes for ssecurity codes because it is the 1st time using it. can not remember. How do I reset it or find them?

I have an IPOD touch 4th generation. When I try to buy apps from apps store and Itunes it says this is the 1st time doing it so wants me to answer security questions. Granddaughter put 2 in the ipod but can't remember them. how do i either change them so I know what they are or just take them out again?

Strange; yesterday there was a link via which you could get a reset email sent, but today that link is missing. So if you've forgotten your answers, there is no way around the problem without involving Apple. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

Hi, itunes is charging rs 60 everytime i do a purchase. It is the 3 rd time its happening. Pls help.

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