Hi Just had infinity installed

Hi I have just had infinity installed because of an ongoing rein issue which screwed my Talktalk asdl down to 1meg.
After 9 BTOR visits I was informed where the problem was coming from but that no one was able to enter or contact the house that the problem was isolated to.
This left me to the infinity option which thankfully has bypassed the problem and i am getting 37 meg(woohoo!)
I do find it amaxing however that neither TT or BT has any rights to deal with the person who is messing up mine and others in the road and you are expected to deal with it your self.
Looking forward to better service from BT and great speed than before
Geoff

geoff51 wrote:
How do you read PM's on this forum as I cant find any link to click on? OK found PM link Doh!
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toekneem
http://www.no2nuisancecalls.net
(EASBF)

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Just had Infinity installed, upload seems very low...

I literally just had Infinity installed and on the first boot up I was getting 23mb/7mb but now the upload has dropped to 1mb after I cleaned up the cabling (so had to turn off the hub)
http://www.speedtest.net/result/2568953604.png
Is this something for me to be worried about or will it go back up during the 10 day period?

It starts making history of the line as soon as it's plugged in and connected. It will use this information to try and settle the line, after 2/3 days you will see it set a normal IP profile as it think's that is where it will be best at. It's even more vital to not reset it before 2/3 days when you normally see it settle or at least close to after a couple of months you will.
Also restarting at night is stupid as well, you should restart during the day (90%) of time. As that is when less noise is present...
I understand your point though, but it will have 2 be testing at high speeds instead of low to be effective. You can't determine in which state of testing it is in though.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Just had Infinity installed - major problem with i...

I have a Goodmans Freesat box.
Until yesterday it was connected to ADSL (around 15mbps) via a HH2 and it worked ok apart from a bit of buffering when viewing in HD.
After having Infinity via HH5 installed yesterday afternoon I can no longer watch iPlayer - it is very slow going through the menus, it is continually buffering & freezing, even on SD, and I keep getting a message saying that there are connection issues.
I've swaped cables but same result.
Nothing has changed other than Infinity + HH5.
What's the problem?

Hi PaddyB
Thanks for reply. Apologies for the delay in getting back to you.
I have carried out the test as per your instructions.
Results as follows - (not sure if relevant but the figures in brackets are what I got using wifi instead of cable connection)
Download Speed = 34.98 (53.31)
Upload Speed = 13.59 (12.53)
Ping Latency = 39.13 (37.13)
I also carried out "Further Diagnostics" and a link to the screen cap is below.
I did not continue any further than this as I feel it is beyond my capabilities.
http://postimg.org/image/3u1lhof4l/
Just to confirm the message I get when trying to use iPlayer on my Freesat box - "a problem with the internet connection has been detected"
Thanks for your help - hope the above information is what you wanted.
Look forward to hearing from you again soon.
Mylen1um

Just had Infinity installed

estimated speed before order was 37.7Mbps. Engineer has just left me with a download speed of 16.5 on a wired connection, the engineer got 18 with his test equipment. He said a house 3 doors down was getting around 38 when he did theirs a few days ago and that he has tested my line which shows no problems so shouldnt be any reason it should be much different. He suggested I ring up BT and let them know and see if there was any cap on the connection.
Obviously when I rang BT I got the usual script that it takes 10 working days (why working days if it is an automatic process!??) before the line stabilises and after 10 working days I will have what was estimated originally.
So, is it normal to get a starting speed so slow and then get faster over the next 10 days or was the guy talking rubbish?

Basically, the guy was talking rubbish. There is some stabalization over the first couple of days, and then continuous ongoing stabalization. The initial connection is usually at the highest possible rate at the time the connection is made, which then lowers a little over the initial stabalization, and then remains stable unless there are changes to the line such as extra noise (or even reduced noise).
It's possible the house 3 doors down had a very different path to the cabinet, or even a different cabinet. More likely there is some other issue with your line. Do double-check your internal wiring; especially that there are now extensions from a junction bex BEFORE the master socket.
~~~
The extra message about not getting extra information is quite common on a new install, as it involves querying back via various servers to the FTTC infrastructure; and the server information about your line is not always updated immediately. I think a couple of days or so is typical, but not all sure on that one ....

I was online earlier this week and liked the forms with submit buttons and the Adobe site directed me to upgrade to Adobe PRO XI in order to use forms so I bought five licenses. Just had it installed today and it is now asking me to sign up for forms Cent

I was online earlier this week and liked the forms with submit buttons and the Adobe site directed me to upgrade to Adobe PRO XI in order to use forms so I bought five licenses. Just had it installed today and it is now asking me to sign up for forms Central in order to use this feature. What gives? The Adobe site gave me the impression that I would have this feature after purchasing the new upgrade. I would not have purchased the upgrade, let alone five of them had I know this. Am I missing something?

Acrobat XI comes with the Fromscentral AIR application and the ability to create PDF forms authored in Formscentral. To have more than the free (1 form with 50 responses) level account you need to sign up for a Formscentral subscription.
Andrew

Just had help installing cc 2014. get this dialog box when i open the app. One or more files in the adobe folder necessary for running photoshop are missing. Help

Just had help installing cc 2014. get this dialog box when i open the app. One or more files in the adobe folder necessary for running photoshop are missing. Help

Please Run the Cleaner tool to remove Ps CC 2014 :http://www.adobe.com/support/contact/cscleanertool.html .
Restart your system and then try installing Ps CC 2014 again.
Regards,
Ashutosh

I just had Uverse installed. The iMac which was my base station is now connected via my household electric ground connection. Another computer is now the base station. I have connected my Time Capsule to my computer by USB cable, but can't set it up

I just had Uverse installed. My iMac desktop has been the base station for my wi fi, but we had to connect it via ground wire of my electrical system and use another desktop as the base station [with windows op system]. We have connected my Time Capsule to the computer via USB cable. I believe that will require setting up the Capsule to use Ethernet, but the instructiions on the install disc only talk about using Airport. How can I find instructions for setting up using USB cable and Ethernet?
Thanks!
Charles Leach

All the manuals are listed at the head of the thread.
https://discussions.apple.com/community/wireless/time_capsule?view=overview
The TC cannot connect to the computer by USB.. it is network device.. it only connects by ethernet or wireless.. usb is for external drive or printer.

Had infinity installed in january since then web s...

had infinity installed in january, since then web sames slow to load. not like when it was installed
i was told i would get 28mb download 10 upload.
have done speed tests the say i get i onky get 18mb download 1.6mb upload
plus when access web pages they keep being drop when loading, i have to refresh pages to laod them this does not happen all the time
i have read on the forum that some lines are capped how do i check if my line has been capped.
can any one help.
whibbs

whibbs wrote:
had infinity installed in january, since then web sames slow to load.
i was told i would get 28mb download 10 upload.
have done speed tests the say i get i onky get 18mb download 1.6mb upload
plus when access web pages they keep being drop when loading, i have refresh pages to laod them this does not happen all the time
i have read onnthe forum that some lines are capped how do i check if i have been capped.
can any one help.
Can you do a speedtest here: BT Speedtester
Please do the test wired (not wireless) and do not use the beta test, then post the full results with the IP profile.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Just had FiOS installed, getting disconnect

I just had FiOS (15/5) installed this afternoon with 250 channel TV package. I went to speedtest.net and I'm seeing very good speeds and nice latency. Problem is that I logged into IRC, had ssh session oepn (using putty) and also logged into an online game (game lets you idle) and left the computer around 8pm to watch TV, when I just came back now at 10pm both my irc and game clients had timed out indicating a disruption in my net connectivity. My Steam client also showed a disconnect and later reconnect. The game log indicates disconnection happened at 21:54 which is 2 hours and 2 minutes after I had started the game client and gone idle. The FiOS tech finished installed around 5:45pm so the connection was on for around 4 hours before the disconnect. Previously I had Speakeasy DSL and never experienced these timeouts when I left my computer idle. On the machine this happened (my desktop) it has a direct wired ethernet connection to the verizon wireless router. It issues me an IP via DHCP. I checked the DHCP lease it did not expire (and I hope it auto-renews when that happens in 24 hours? never used DHCP before). So I am wondering is this a known issue and how can it be fixed? I am really happy with the speed, but want to be able to leave clients open for long periods without getting disconnects. BTW I have ethernet from the ONT to the router so no coax at play there.
Router is: Actiontec MI424-WR Revision C.
Firmware Version: 4.0.16.1.56.0.10.14.4
I am using Windows 7 Ultimate (x64). I really hope this can be resolved.
I logged into router and advanced options to see system log and only thing I see around time of the disconnect is:
Jun 28 21:45:33 2011 System Log WAN DHCP DHCP WAN connection IP:108.32.64.202,DNS:71.252.0.12 71.250.0.12 ,GTW:108.32.64.1,Subnet:255.255.255.0 (WAN MoCA)
Jun 28 20:45:32 2011 System Log WAN Coax WAN Coax Link Up
Jun 28 20:45:19 2011 System Log WAN Coax WAN Coax Link Down
But I thought the Coax referred to the MOCA which does TV service not the ethernet I have going to the router. Is that related?
I guess this is for the FiOS TV since he set up the router to not use MOCA (coax) for the internet connection?
Shouldn't the disconnect be mentioned in the system log?

The firewall to which I was referring was the one inside the ActionTec router which performs the PAT translation and port forwarding functions.
Unless this is regularly occurring event, I'm going with the original suggestion that something just blipped (welcome to the Internet) and move on.

I just had to install a new hard drive, windows 7,itunes and outlooks 2010 on laptop and want to import contacts, calendars and photos. it seems sync wants to wipe out my phone with whats on the computer unidirectionally. whats the fix?

Hi guys newbie here. My HP laptop crashed and i had to install a new hard drive, windows 7, outlook, itunes, etc. i need to get my contacts, calendars and photos off the phone and into Outlook and My Pictures. Syncing seems unidirectional PC -> iphone and i think wants to wipe out the iphone 4s with whats on the laptop - which is nothing. Need help to do this right...

-Me again - it also won't upload the few new pictures I have on the computer onto the iPad without deleting all the photos that are already there....

Hey just got infinity installed help

Ok had it put in about an hour ago was hittin 40 meg easy now 1 hour later am down to 24 meg is it just the time of night or what

Hi
It has a week or two training period.... best not turn the HomeHub off in case it gives the exchange a false "fault" indication which reduces your IP Internet Profile.
I would try the http://speedtest.btwholesale.com/ and ensure you are using a wired connection to get a reference speed reading.
After the test results are displayed you can then click the "Further Diagnostics" and entering your phone number.
As you're such a new installation you might have to wait a few hours/next day until the number is on the BT database.
Anyhow when the "Further Diagnostics" completes it's test you will get your download and upload IP settings.
These IP settings are the max speed the Dynamic Line Monitoring equipment at the exchange has put you on to provide a reliable speed.
During the training period they could change, so it's worth noting them so you can see what is going on and you can add the info to any further postings.
Example of my IP for 76Mbps Infinity service is below.
Hope this helps you gather info.
Additional Information:
IP Profile for your line is - 46.83 Mbps
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Is my macbook now safe from java because i just had to install it for it to sort out my macbook

Hi I bought a macbook pro just a year ago now and i heard about the java security scare , now my mac is up to date all the time but java wanted me to install a new update but is it now safe to use without the worrys of security ???

Only install Java if you need it, and if you install it, you must keep it updated to the most recent version. OS X Lion and Mountain Lion don't came with Java preinstalled, so you are safe about Java security problems if you haven't installed Java. If you have installed Java, update it.
It's always dangerous to use privative plugins as Java or Flash because they have got a lot of security problems, so although you keep Java updated, developers will discover more security problems

3.3mhz iMac, just had Maverick installed and as I tried to upload Pix, the finder went into a wheel of death and since that point, have lost the ability to even type on ANY applicat would not come out of it.. did utilities and have no idea what to do next

Have a iMac 3.3 mhz, tried to upload pix to an app and Finder went into the wheel of death and would not come out.. When it "Got Lost" I also lost the ability to even type on the machine in ANY APPLICATION. Have run utilities, made repairs and still no typing/text. On Thurs or Friday (10/24 or 10/25) Maverick was installed so this may be a problem that it created. As it happens I didn't ask for Maverick. How do I fix the "Finder" on the machine if i can't even type on it??

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

Just had Fios installed. How do I set up the airport?

How do I set up the airport? Its connected to the new modem but blinking yellow. The computer recognizes it.

It is uber simple.
Give the TC to create a wireless network.. same name as the SSID of existing wireless.. same security.. should be WPA2 AES = WPA2 Personal and same password.
Usually auto channels is ok to separate them but if you need to give it a jab.. just use manual channels.. set main router to channel 1 for instance and TC to 6 or 11 for 2.4ghz.. 5ghz is not so much of an issue usually.
Apple has notes here on this setup but you can use different router not just two apple routers.
http://support.apple.com/kb/HT4260

HT4906 I am trying to post an add on crags list and I cannot bring up my pictures from iPhoto. I just had iCloud installed a month ago. Not happy with it.

I cannot pull up photos when I am doing an add on Craigs list. Need help

There are many, many ways to access your files in iPhoto: You can use any Open / Attach / Browse dialogue. On the left there's a Media heading, your pics can be accessed there. Command-Click for selecting multiple pics.
(Note the above illustration is not a Finder Window. It's the dialogue you get when you go File -> Open)
You can access the Library from the New Message Window in Mail:
There's a similar option in Outlook and many, many other apps. If you use Apple's Mail, Entourage, AOL or Eudora you can email from within iPhoto.
If you use a Cocoa-based Browser such as Safari, you can drag the pics from the iPhoto Window to the Attach window in the browser.
If you want to access the files with iPhoto not running:
For users of 10.6 and later: You can download a free Services component from MacOSXAutomation which will give you access to the iPhoto Library from your Services Menu.
Using the Services Preference Pane you can even create a keyboard shortcut for it.
For Users of 10.4 and 10.5 Create a Media Browser using Automator (takes about 10 seconds) or use this free utility Karelia iMedia Browser
Other options include:
Drag and Drop: Drag a photo from the iPhoto Window to the desktop, there iPhoto will make a full-sized copy of the pic.
File -> Export: Select the files in the iPhoto Window and go File -> Export. The dialogue will give you various options, including altering the format, naming the files and changing the size. Again, producing a copy.
Show File: a. On iPhoto 09 and earlier: Right- (or Control-) Click on a pic and in the resulting dialogue choose 'Show File'. A Finder window will pop open with the file already selected. 3.b.
b: On iPhoto 11 and later: Select one of the affected photos in the iPhoto Window and go File -> Reveal in Finder -> Original. A Finder window will pop open with the file already selected.

Hi Just had infinity installed

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