Hi long time ago a friend of me creat apple ID for me cus i didn't know how to creat it so no i put sime money in my account and i wanna buy application but they keep ask me about just security question and i don't know any of them when i ask him he said
Hi
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
Similar Messages
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I have tried to purchase a free app on the App Store but it comes up as need to go to purchase so I do and it comes up payment declined , I have not changed my card or method of payment recently and have had no problems up untill last nite , can anyone give any advice on how to fix this
Hello Lynds1,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message
Best of luck,
Mario -
Hi my case numbers is 30758085. I just try download apps store on my Verizon iPhone 4 but they keep ask me billling payment so I use my credit card but keep said wrong security codes so I check my apple itune balances said I owe itune 22.00 dollars but it not my apps download on my phone I always get free apps Download
Please don't post case numbers or other personal information here. None of us here (who will respond, anyway) work for Apple; we're all just fellow users.
Anyway, as regards the security code issue, this may help:
http://support.apple.com/kb/TS1646
and as regards the balance, first make sure you didn't make any in-app purchases. Many "free" apps, particularly games, have additional levels or features that cost money. Check your purchase history in your iTunes Store account and see what you're being charged for.
Regards. -
I put some money in my account and when I tried to buy a new APll they asked me for a security Q ,but the problem I don't remember my answers .What should I do ?
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107524) -
How do I delete duplicate songs in my iTunes? I have hundreds and I don't want to delete them one by one. They were all added on the same date, so sorting by the date won't help.
Hi, if this is in regards to your library simply open up itunes and do the following steps:
Click File
Scroll down to "show duplicates"
A list will then appear of your duplicate song titles.
Be sure to CAREFULLY review each song to make sure it is a duplicate ( as I have some music that is the same song but live, acoustic etc...)
Proceed to manually delete each song from the list and leave alone any song that you wish to keep.
Best of luck,
Cait -
Want to purchase something but they keep asking for ITunes support for transaction
I wanted to purchase something for my game but they keep on asking for iTunes's support for transaction,why and how to solve it?
Click here and request assistance.
(69552) -
I Can't buy anything from iTunes as I haven't set any security questions but they keep asking me questions
If you log into your account on http://appleid.apple.com and select the Password And Security section of your account are you able to set them ? If not then is there a reset link beneath the questions that show on that screen (it all only show if you have have a rescue email address on your account) ?
If not then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?
[discussion moved to Acrobat Installation & Update Issues forum.]
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after i upgrade to mavericks, every time i create folder or delete files, they keep asking me ti fill the password, but only on my finder? help me please Thank You
As a first step, open Disk Utility > select your hard drive > repair disk permissions.
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How can I download Camera Raw? I bought CS2 a long time ago and it was upgraded to CS5 but I do not have Camera Raw plug in. Thank you
Which camera make and model are your Raw files from?
Camera Raw ships with Photoshop and is constantly upgraded by Adobe to keep up with new cameras as they are released to market.
It's likely that your camera requires a version of Camera Raw which is not compatible with your CS5. Or you may simply need to upgrade Camera Raw via Help > Updates in Photoshop. -
im trying to buy a movie on itunes but it keeps asking for a credit car instead of using the money on my account
OH MAN! I had the same problem for so long! I was trying to get as much information and try as many different ways as possible. None worked for me and I am guessing none worked for you either. I will try and help you out! I hope this works for you!!!
Click on your Apple ID > Type in your password > Scroll down to Purchase History > Click on it > If your account has red numbers higlighting a balance. You need to pay that first. Then you are hopefully free of that stupid security code crap! I hope this helped you! -
i was using my bros account for icloud, he changed & forgot the pass now i want to sign out & put mine but i'm not able to do that and he couldnt recover bcz he did it long time ago and apple support are not sending a recovery email to his email... what shall i do now to sign out?
Tell him to contact the Apple account security team for his country and ask for assistance changing the password: http://support.apple.com/kb/HT5699. If his country isn't listed, he can try contacting iTunes store support by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.
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Hi! I just bought a new laptop and have downloaded itunes and signed in. When I did this, my library showed all the music I have "purchased" from itunes but did not have the music that I downloaded a long time ago through itunes from my old CDs. How can I get that music to show up in my library now on my new computer? Also, will itunes still recognize my ipod on my new computer when I plug it in? I have a Dell with Windows 7 and an ipod nano, I think. Why can't I just plug my ipod in and "sync" it? Will that move my CD music into my library on itunes? Thanks for any help! Soooo confusing!!!
" When I did this, my library showed all the music I have "purchased" from itunes but did not have the music that I downloaded a long time ago through itunes from my old CDs."
Correct.
" How can I get that music to show up in my library now on my new computer? "
Copy it from your old computer or your backup copy of your old computer.
The sync is one way - computer to ipod. -
I deleted the photos via Finder and empty trash long time ago. The thing is, that I want to recover one event or album. The event appears in the iphoto but when open, it shows "!". Is it possible to recover the photos?
No. When you removed the photos via the finder you damage the library. Photos should always be removed from the library using iPhoto, never with the Finder.
If you have a Time Machine backup of the library from before you deleted the photos you can restore the library to the Desktop and export that album from it to import into your current library.
It's been too long to be able to try one of the file recovery applications. You sure to have overwritten those files with new files since them.
OT
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