Hi, my friends ID and password works fine for downloading apps etc but when I try to set up iMessage once you put in the apple I'd and password it say email incorrect so can't go any further but we know this is correct. please Help and thanks

Hi
I have set up iMessage and FaceTime and tried to set up for a friend but won't work? The apple ID is ok as downloading Apps but when I try to set up iMessage it won't go to the next stage as it says the EMail can't be verified? Either though we know its working
Please help

Reset all settings and try again. If that doesn't help contact Apple.

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