Hi my iphone4 is stuck on device unknown and it won't let me do anything! It is connected to wifi but it stuck on the one screen.
HI
my iphone 4 lost its signal so it was switched on and off again. It wouldn't come back on. It asked to be connected to iTunes, which I did but now it's screen says "device unknown" and won't do anything else. The wifi is enabled but I can't get it to do anything!
If the computer does not recognize the phone, did you try some of the suggestions mentioned in this article?
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Try to connect in recovery mode first, explained here:
If you can't update or restore your iOS device
Similar Messages
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How do I get albums and songs I have purchased back on my devices? They show up in my purchased list but when I click on them a little circle shows up with an x in it and it won't let me do anything with it. Any guidance would be greatly appreciated.
The Get Info. fields show up gray if the files is locked and iTunes knows it can't edit the file. Make sure the files are not marked as read only and, if necessary grant both your account and system full access to all files and subfolders of your media folder.
You can set Part of a Compilation for multiple tracks from the Options tab of Get Info.
See Grouping tracks into albums for tips on getting iTunes organized.
tt2 -
The iCloud back up screen it on my ipad. It won't let me do anything, turn it down or use any of the screen. I have even tried to force shut it down but it won't let me use the screen at all. I plugged it into my main computer to do a backup and it's still stuck.
HelpIt's rude not to share your solution and then mark your answer as correct so that it may help others. So in case anybody else reads this ....
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
That will get you out of that backup screen. There is a reason that screens shows up. You haven't backed up your iPad! Make sure you backup regularly! -
I really need help, my ipod shows to connect to the WiFi but then it will not let me use the interent it says no connection but according to my screen i have WiFi connection, i am very confused an i would really appriciate it if someone could help me sort out this problem so i can start using my iPod for work again.
Even though the iPod shows as been connected, it might not have actually received a valid IP address via DHCP from your Wi-Fi access point or router. Head to Settings -> Wi-Fi and tap the > next to the network you are connected. If 169.xxx.xxx.xxx is listed for an IP Address, then your iPod did not receive a valid IP address. To correct this you can reboot your router by unplugging it from power for about 30 seconds.
It wouldn't hurt to also reset your iPod. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
See here for more troubleshooting assistance.
iOS: Troubleshooting Wi-Fi networks and connections
B-rock -
when i go to update apps the previous owners apple id is stuck in the id box and it won't let me put mine in.. PLEASE HELP! LOL
Apple says that the Mac was supposed to be erased and taken back to the most recent version of OS X with which it shipped. You should not have any of the previous owner's apps. That violates the Terms of Use for Mac App Store apps.
https://discussions.apple.com/message/25127788#25127788 -
my iphone 5 is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and it won't recognize it or anything. what can i do?
Turn it off by holding home+ power button untill the screen goes black ( as soon as it goes black, release the buttons).. This might take some practice , so dont worry if on the first try your phone reboots and goes to itunes screen again.
Now, with your phone powered off, enter DFU mode:
Method 1)
Attach the phone to the pc
Turn the phone off
Hold power and home together for *exactly* 10 seconds
Release power but keep holding home until the pc beeps as a USB device is recognized.
Whilist in dfu mode, itunes will recognize the device and it will ask you if you wish to restore it. Simply click restore, and the restoring proces will begin.
This will hopefully fix your iphone.
Cheers -
My iPod is stuck in recovery mode and it keeps asking me to input my passcode which is impossible if it's stuck in recovery mode.
HELP!!!!Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My iPhone and iPad are on my moms icloud account and i just got a macbook air and i want all my devices on my own iCloud account - i went to all of my settings and it won't let me change my iCloud account on my phone and iPad. can i change this?
You will have to do more than simply changing settings in your moms account. To set up everything in your own account, go to Settings > iCloud > scroll down and press sign out. From this, check out this link for how to setup iCloud on all of your devices after making a new icloud account on your phone: https://www.apple.com/icloud/setup/
Before you set that up, you will have to make a new iCould account which you can simply do after you sign out of your mom's account on your devices.
Hope I can help! -
How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten
Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose. -
I attempted to update to iOS 8 and now my phone is stuck in recovery mode, and iTunes will only let me restore to factory settings. My question: Can I restore from iTunes backup after restoring to factory settings?
Hi, kformagg
I would say yes. I once had the same problem (iPhone 5, IOS 7) and first restored to factory settings and after that from iCloud backup.
It worked very well. -
Tried to open my old MacBook. Couldn't remember password. Followed suggestion to reinstall hardware. Now startup disk is stuck in computer and it won't turn on. I keep getting a message saying I need to restart the computer. When I hold down power button, I get the same message over and over. Any ideas?
Hello m.goo, and a warm welcome to the forums!
To eject the Disc, hold the Mouse button down, (or what passes for it on a Laptop), while powering up, if you also hold the Option key down at the same time it should eject & give you a chance to insert your install disc & wait for it to shw as a Boot option.
"Try Disk Utility
1. Insert the Tiger Mac OS X Install disc , then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, *you must select your language first.)*
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
Then Safe Boot , (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
If it appears to be time for An Archive & Install, which gives you a new OS, but can preserve all your files, APPs, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120
Be sure to use Preserve Users & Settings.
To check if AppleCare applies, AppleCare Products Overview...
http://www.apple.com/support/applecare/overview/ -
My Ipad display is stuck on portrait mode. I tried the toggle switch, turning off and restart and just now backed up into Itunes and restored and still is stuck on portrait mode and it won't flip to landscape mode. Is this a hardware problem?
Has lock rotation been accidentally enabled within the control centre? If you swipe up the screen is there a circle with a lock symbol & if so is is greyed out or white - if white it is enabled.
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i'M TRYING TO UPDATE MY VERSION OF ITUNES. i GET A MESSAGE THAT MSVCR80.DLL IS MISSING AND THAT I NEED TO REINSTALL. wHEN I DO THAT, I GET A MESAGE THAT APPLE MOBILE DEVICE FAILED TO START AND IT WON'T LET ME OPEN ITUNES. WHAT DO I DO?
Check out the user tip below.
https://discussions.apple.com/docs/DOC-6562 -
I upgraded to iOS7 without incident and all has been functioning fine. However, today I am unable to access anything that requires connection. Wifi is strong, and working fine on other devices. Any suggestions?
Hi there,
You mentioned that you have tried a few troubleshooting steps already, but you may want to take a look at the article below, specifically the section titled "If you are unable to access the Internet while connected to a Wi-Fi network"
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Hope that helps,
Griff W. -
For some unknown reason, Itunes won't let me edit Audio info
So I recently synced 1891 songs to my iPhone 5. Whilst the process was completed successfully I noticed where in my itunes library all of the artists were organised accordingly. But suddenly, due to some kind of idiotic magic a lot of my music had missing information/wrong information. Oh well, this happens I thought placidly believing that all I had to do was fix the info myself. But lo and behold for some unknown reason Itunes won't let me edit any of the info of the music on my Iphone 5. Why? I don't know. But I know for a fact that none of the music is "Read-Only" because I check and I did the same process with the same files on a different computer. My new computer (currently using) is authorized and everything seems to be in order, I have no idea why this isn't working but some help would be appreciated. Please. I'm sick of having to read forum after forum after doing the simplest things on Itunes, please someone from Apple answer my question with efficiency, or create a less convulted program
Sounds like the ID3 tags are messed up on those songs.
iTunes imports using v2.2 tags. Convert the tags to v2.3 and try adding the artwork.
Right-click > convert ID3 tags
Also, make sure they are not read-only files.
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