Hi my iq504 has a blue screen with the logo HP won't do anything

i have a IQ504 touch smart pc and i turned it on and its stuck on blue screen with Hp logo please help

Hello,
Can you enter in BIOS?
If not, you can try to remove the power adapter and any device connected extenrally and keep the power on button pressed for 30 seconds.
Then, connect the adapter and try again. If it still fails, try to make a memory reset, remove them and try to boot the unit in that way, see if you have any beeps.
If the issue is still unresolved, try to disconnect the HDD and see what happens.
Issue could be related to power, memory or hardware failure.
Let me know the outcome.
Thanks,
I work for HP! Please remember to provide and if this helped click ON

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