Hi ... My iTunes account seems to be locked ? Help

Can someone please help with my iTunes account . It seems to have a block on it and I cannot sync my phone with my computer to get updates o. Software . Ie ; attempting to get I.0.S 7 ?

If iTunes can't contact Apple servers, did you check your security software settings?
Resolve issues between iTunes and security software

Similar Messages

  • My apple TV and iTunes account seem to be working slowly, my connectivity is fine, is anybody else having trouble in Australia

    My apple TV and iTunes account seem to be working slowly, my connectivity is fine, is anybody else having trouble in Australia

    Hi Thanks for following up again.
    My speedtest came in about 6.5mbps (area average is 5 mbps, I'm in northern NSW)
    The istumbler test came in at an average of 51-55% signal strength and about 13-15% noise... could this be where the problem lay?
    I am on channel 11 is it as simple as changing that through my router?

  • I would like to link my iPad to a new iTunes account. It is "locked" wrong

    I will try to be clear here, thanks for your suggestions. I have been a iTunes user for years with a few iPods and iPhones linked to my iTunes account. All is operating perfect. I just received a iPad for business from my employer. When I registered it with iTunes (on my work PC) I signed up for a new iTunes account with a new Username and Password, credit card, etc. I think my mistake came when I plugged my work iPad into my home mac. This action opened up iTunes (as usual) to my home iTunes account. I copied a few albums over to listen to while traveling. I also wanted the iPad to charge up the battery. After battery was charged I disconnected the iPad. I then went to install an app on the iPad and when I clicked "install" for the app, the window appeared to enter your iTunes password......BUT the window indicated the iTunes account was for my personal iTunes user name, not the work User name.
    So the question is: How do I "reset" (sych/marry) my iPad iTunes account to the new one I set up?
    Thank you!
    Chris

    If you contact the iTunes Store they MAY merge you accounts. Did you by any chance sync with the home computer? You can manage music with multiple computer see:
    http://support.apple.com/kb/ht1202
    On the iPad if you go to Settings>Store you can sign of of the existing iTunes account and sign into another account.

  • One itunes account multiple devices in family - help

    I have one itunes account but multiple devices used by the family and I am having conflicts with sharing and face time, imessage etc.
    Listed devices
    Me - iphone 5, Ipad mini, Apple Tv, Macbook Pro 13" (just purchased)
    Wife - iphone 5, ipad
    Daughter - iphone 4, ipad mini
    Son - iphone 4
    Son - ipad
    At the moment we all use one itunes account (mine) we all have our own email adresses etc.
    I have itunes U which can be accessed.
    The problem is everyone wants to use face time and imessage etc but I keep having conflicts with the devices sharing eachothers messages etc. Plus not eveyone wants to share photos etc so how do you manage that across mulitple devices.
    Is it a set up issue or is it easier for everyone to have their own accounts.
    Thanks

    Welcome to the Apple Community.
    You could simply ensure that only the numbers and addresses you wish to use on each device are checked at Settings > Messages > Send & Receive. However this isn’t an ideal solution because the other person can always change these settings from their device and have some fun with you and your contacts.
    You’d be far better getting them to delete your account from their device and have them create one of their own. If you are sharing an ID for some other service such as iTunes, you can continue to do so, you only need change the ID for messages.

  • One iTunes account, Two iPhones...Help

    Hi everyone,
    I am an iPhone user. I pay the bill for my iPhone and my wife's cell phone. I am getter her an iPhone but don't want here to have my contacts and calender on her phone. Am I right in assuming that she must have her own iTunes account and Calender to make it HER phone?
    Has anyone else dealt with this kind of issue?
    Thanks

    You can do this with the same iTunes account and computer login account on your Mac, but best to create an additional login account on your Mac for your wife.
    This will give your wife her own Home folder directory for creating her contact information and calendar events only with the Address Book and iCal applications under her login account which will be synced with her iPhone.
    She can also create and access her email account or accounts only with the Mail application under her computer login account. You can enable Fast User Switching on your Mac to make the process of switching between multiple computer login accounts a fast and easy process.
    OS X was designed for multiple users - with the Home folder/directory and the data stored within kept separate and protected. Each user has a shared folder for sharing documents and other data between multiple login accounts.
    She can transfer music from the iTunes library under your login account and the same for photos transfered from your computer to the iPhone, and sync contact information and calendar events only under her login account.

  • Unauthorized purchases on my iTunes account - Apple is failing to help me

    Somebody went into my iTunes account, changed the password, and purchased two apps. I then contacted Apple, and they went ahead to disable my account and said they are going to "investigate."
    Apple went ahead and still charged me for those two apps that I never purchased.
    About three weeks later, after many emails, Apple still has not replied to me about that status of the investigation. Now I keep contacting them about any updates, since I want to hurry up and get my iTunes account up and running again. I want to purchase new apps, and update my current apps. I am unable to do so since my account is still deactivated.
    Apple customer service will not help me. What am I suppose to do?

    Imagine my horror when I logged on to my online banking and found $1000 worth of purchases on my itunes account. Yup. A THOUSAND dollars. 20 purchases of $50 each, all in succession on the same day. What makes this even more creepy is the fact that in the column "titles included in purchase" there is nothing except "Allowance for dfwer", 20 times.So of course, itunes support is only via email (any calls made just directed me to a website) This is the final straw for me, as I will be uninstalling itunes and will never use it or any apple products ever again. It is apparent that there are too many ways to hack this thing, and is simply not worth it. So long, Apple.

  • My iTunes account seems to have been hacked how do I fix this

    Someone changed my security questions and my rescue email

    If you haven't already done so then you should change your account's password e.g by tapping on it in Settings > Store on your phone and logging into it, via the Store > View Account menu option on your computer's iTunes or via http://appleid.apple.com
    Foryour security questions, if you don't have access to the rescue email address on it then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps on this page to change your rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • Error message: "The iTunes Music Library file is locked" Help?

    I made the stupid mistake of disconnecting my iPod nano when it said "Don't Disconnect". Now when I try to open iTunes, it says that the Music Library file is locked. How am I supposed to unlock it?

    I had a similar problem when iTunes froze up on me. It seems like the solution to the problem changes every time. Anyways, another way to solve it, is instead of changing the permissions on the library files, select "get info" on the application icon itself, and then modify the permissions. Even though it may say that you have "read and write" permission, just reselecting it should do the job.
    Hope this helps,
    Stephen

  • Trying to create a new iTunes Account.... need help

    Ok so I'm trying to make a new account, and well I really don't want to put the credit card information. Well, i'm underage to have a credit card? so is it possible to avoid the Credit Card Information?
    Thanks

    You cannot avoid putting the credit card info in, but you can set up your account so you will have to go to steps to purchasing something instead of the one click option. When you set up the account , under the store tab click on put in shoppng cart for purchase. When you set up itunes it is automatically set on one click to buy, so you have to make sure you change that setting . I have not had any problems with any charges on my credit card and I joined a few months back.

  • Have an old computer with windows xp that I replaced with a windows 7.  Can't recover my Itunes account and library.  Please help!

    I have a full library in itunes.  I can still purchase form the Ipod but since buying a new computer, I can't recover the library or account on the new computer.  Old computer ran windows xp now running windows 7

    Why can't you recover the account?  The account is not tied to the computer... simply log in.
    The media must be moved from one computer to another, simply signing into iTunes does not cause it to magically appear.

  • Two users on the same itunes account...really need help

    We both have large amounts of music and are faced with unchecking and checking each song either one of us wants to synch our seperate ipods.
    Is there any way we can each have a seperate account, or are there ways to do folders so we can avoid all of this hassle?
    TIA

    thank you, that is helpful, I do have a few questions...Before I mess with my library I need to know if 'deselecting copy files' means unchecking them (?) and what if my pc doesn't have an 'open' key? I am on Windows.

  • TS1702 Bought a subscription to chatelaine on my iTunes account.  Did everything in help stick does not download

    Bought a subscription to chatelaine magazine from iTunes, did everything in help including restoring my iPad, cannot download the magazine

    You get one and only one download.
    You can try contacting itunes support and asking for an exception, but they are under no obligation to allow.
    http://www.apple.com/support/itunes

  • ITunes account has been locked

    I forgot my security questions and now I can't purchase anything, can anyone help me to unlock it without paying?
    Thanks

    Hello, Startroy1. 
    Thank you for visiting Apple Support Communities.
    I would need clarification on the issue to provide a better answer.  However, this could be a permission issue with your iTunes Library folder.  Here is an article that will help you troubleshoot this issue.
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/ts1277
    If the Apple ID for your iTunes account is disabled or locked, see the article below. 
    If your Apple ID has been locked
    http://support.apple.com/en-us/HT204106
    Cheers,
    Jason H.

  • HT1146 I have a NEW e-mail provider. I must CHANGE this on my Apple & iTunes account - need HELP !

    I haved moved after 38 years in the same place.
    I have changed e-mail addresses and cannot seem to get Apple to leave my OLD address alone. In trying to fix this, I have changed my password several times, and am now having a really bad time even getting into my iTunes account etc.  Need some help here.
    Thanks, Brian

    I'm assuming OS X here based on the choice of forum, and not iOS based on the footer.
    Please do not repeatedly change passwords or repeatedly fail passwords logins, or you'll risk triggering the evasion processing.
    I'd expect Apple to send a confirming email message to the old email address when you manage your AppleID data over to the new email address, but the selection should otherwise remain.  The mail message sent to the old address is intended to notify the user, should the account have been highjacked. 
    The email address is not tied to the AppleID password.  Other than you'll need the password to log in and change the saved email address. 
    You'll have various prompts for passwords around Safari and iTunes that might remember the old OS X settings via your local Keychain, and you'll be changing those as you log in.  (That's your local system applying defaults, and not anything at Apple.)  You can either change those as you log in, or you can open Keychain Access and (carefully!) find and remove the old entries.  (I'd strongly encourage making a backup of your keychain or of your system before deleting old Keychain entries.)
    If something else is going on and you've verified the email settings are correct on your account, then you'll probably want to contact the folks at Apple directly.

  • Can you sync your ipad & iphone to the same itunes account yet or?

    its been over year now and the iPad 2 is out, its apparently evident that when something goes wrong no one response here with a solution, can you or can you not sync both a iPad and iPhone with the same iTunes account flawlessly yet, because i helped over 4 people to do this and every single method seems to be work arounds.
    has anyone figured out how to sync both devices to the same itunes account with out work arounds after all your apps get scattered outside their folders?

    You have always been able to sync as many devices as you like to one account/library/computer.
    Plug in one device, select what you want to sync, then sync.
    Unplug that device.
    Plug in the other device, select what you want to sync, then sync.

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