Hi, my Macbook pro is not switching on please help..
HI,
My Mac is not responding to anything not even when power conected it suppose to be lit-up when conected to power now its not showing any thing and ON/Off switch is also not responding.. please can any one help?
Have you pressed the battery charge button on the outside of the MBP?
Try a SMC reset:
http://support.apple.com/kb/HT3964
If available, try another charger.
Ciao.
Similar Messages
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Brand New Never Used Macbook Pro Will Not Power On. Please Help!
Ok so I just recieved my Macbook Pro 13" in the mail today, and when I went to turn it on it wouldn't. The power-up sound doesn't play and I have full battery power. I followed all of the steps leading up to the power-up step so I don't know what is wrong. I also tried all of the suggestions mentioned in the user guide, and don't know what to do next. I guess I will bring it in to the store soon if I can't get it fixed. Kind of disappointing since it is my first mac...
Lol yeh it came almost fully charged. I called Apple and am going to now send it back because it is DOA. Now I get to wait for at least another week before I get a new one. Ty for your responses.
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MACBOOK PRO SCREEN NOT TURNING ON PLEASE HELP!!
Hello there,
I have macbook pro 2009 mid year laptop intel based. It was working fine. Just yesterday i started it and screen started to flicker a bit and then screen went black.
I have attached it to my external screen its working fine.
Audio, Keyboard, Camera everthing is working fine. Except there is no display on Macbook Screen. I tried SCM reset and PRAM reset as suggested in many disscussions. I dont know now what to do.
Please can anyone suggest how to make it work? It will be of great help.
CheersAlright will do that.. But here in India service of apple products costs alot. Thats why asking people online for help.
Thanks
Please any more suggestion let me know... -
My MacBook Pro is not switching on and my charging light is very dim green
Hey ! My MacBook Pro is not switching on. I was trying to charge my iPhone through the lead attached to the MacBook. I suppose the iPhone charging lead might not be a original. Hence it kept saying that this accessory will not work. So I took it out. As soon as I did that my mac switched off and it would not switch on again. The charger light went really dim green. It usable is more brighter. I've waited for a while. It's not switching on. I was trying to do smc reset but I suppose if I'm doing it right it's not working. I was reading online and I didn't find much help. I live in Pakistan so I can't go to apple store. Please tell me a solution !!?
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own". -
Hey guys, my macbook doesn't switch on unless it is physically hot. I use a hairdryer to do this (I know it's bad but i have no other option, i'm not looking for a lecture on why it's bad to do this.)
Once it is hot it still takes a long time to boot up because it will seemingly short-out (instantly shut down with blank screen) whilst booting up quite a lot, and at random times.
Resetting the pram and smc seems to help sometimes, but it's hard to judge as the success of the bootup seems totally random.
Once Ive got past the login screen and it finally boots up it will run fine, other than a few strange bugs that I have experienced;
- If I highlight a video file and do a quick preview (pressing spacebar), the laptop shorts out and shuts down
- If I try to record video using the webcam, its shorts out and shuts down (Using webcam on skype is fine)
- An email i received once had an automatic video playing, which resulted in the laptop doing the same as above
I'm assuming it's a graphics related issue but I'm no expert, video games run fine on it though.
If anyone has any idea as to what the problem/solution could be, please let me know!
Haven't found a single post online that relates to this problem..
Macbook Pro 17inch mid 2009
2.8ghz intel core 2 duo
4gb 1067 MHz DDR3
500gb HD
Nvidia GeForce 9400M 256MB
OS X 10.9.4
ThanksThanks a lot for the reply mate, much appreciated
Yup its very weird haha
I do hourly backups with time machine.
Havent tried reinstalling OS. Not sure how possible it is because of the booting issue, it's hard to restart without it shorting out.
Not taken it to anyone just yet.
Here's what entre gave me;
EtreCheck version: 2.1.6 (109)
Report generated 21 January 2015 13:18:36 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (17-inch, Mid 2009) (Technical Specifications)
MacBook Pro - model: MacBookPro5,2
1 2.8 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 113
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1920 x 1200
NVIDIA GeForce 9600M GT - VRAM: 512 MB
System Software: ℹ️
OS X 10.9.4 (13E28) - Time since boot: 13 days 18:33:28
Disk Information: ℹ️
FUJITSU MJA2500BH FFS G1 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (42.68 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-868
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Configuration files: ℹ️
/etc/hosts - Count: 15
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (2.0) [Support]
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Support]
[loaded] com.digidesign.iokit.DigiDal (9.0f4) [Support]
[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1) [Support]
[not loaded] com.line6.driver.xtaudio (7.2.4 - SDK 10.7) [Support]
[not loaded] com.paceap.kext.pacesupport.master (5.7.2) [Support]
[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.33) [Support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.33) [Support]
[loaded] com.waves.driver.soundgrid (2.0.0) [Support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.7.2) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.7.2) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.7.2) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.7.2) [Support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) [Support]
Startup Items: ℹ️
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
HP IO: Path: /Library/StartupItems/HP IO
PACESupport: Path: /Library/StartupItems/PACESupport
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.CS5ServiceManager.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.rim.BBLaunchAgent.plist [Support]
[running] com.trusteer.rapport.rapportd.plist [Support]
[loaded] org.macosforge.xquartz.startx.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[not loaded] com.gopro.stereomodestatus.plist [Support]
[running] com.line6.l6ksettingmgr.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.paceap.eden.licensed.plist [Support]
[running] com.rim.BBDaemon.plist [Support]
[running] com.trusteer.rooks.rooksd.plist [Support]
[running] com.waves.daemon.SoundGridProtocolService.plist [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Support]
[loaded] PACESupport.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[running] com.spotify.webhelper.plist [Support]
[loaded] com.valvesoftware.steamclean.plist [Support]
User Login Items: ℹ️
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
WDDriveManagerStatusMenu Application Hidden (/Incompatible Software/WDDriveManagerStatusMenu.app)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
Internet Plug-ins: ℹ️
Unity Web Player: Version: UnityPlayer version 4.5.5f1 - SDK 10.6 [Support]
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.2.8 [Support]
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
DivXBrowserPlugin: Version: 1.4 [Support]
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
Gears: Version: 1.0 [Support]
OnLiveGameClientDetector: Version: OnLiveGameClientDetector 1.0.0 [Support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 [Support]
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.1 [Support]
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
Digidesign CoreAudio: Version: 9.0 [Support]
3rd Party Preference Panes: ℹ️
3ivx MPEG-4 [Support]
DivX [Support]
Flash Player [Support]
GoPro [Support]
Growl [Support]
Line6AudioMIDI [Support]
MacFUSE [Support]
Trusteer Endpoint Protection [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 95
Oldest backup: 2013-05-03 11:58:04 +0000
Last backup: 2015-01-21 12:47:59 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
2% SGProtocolService
1% WindowServer
0% BBLaunchAgent
0% rapportd
0% Mail
Top Processes by Memory: ℹ️
214 MB Google Chrome Helper
159 MB Google Chrome
155 MB Finder
125 MB rapportd
77 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
80 MB Free RAM
1.12 GB Active RAM
1.05 GB Inactive RAM
1.04 GB Wired RAM
106.69 GB Page-ins
3.19 GB Page-outs
Diagnostics Information: ℹ️
Jan 19, 2015, 11:52:18 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Skype_2015-01-19-115218_[redac ted].crash -
Macbook pro will not switch on
The Battery level was full the macbook pro has no life what so ever, will not switch on
See SMC reset
Step by Step to fix your Mac -
Help - macbook pro will not switch on
I have had my macbook pro for about 2 years, it is the older version but is running leopard. When I switch it on it goes to a grey screen with the apple logo and the timer, after staying like this for a while it then switches itself off.
A friend suggested I cold started it (holding down the power button) and also holding down shift to whilst restarting it, neither of these worked.
I have not dropped it, I believe it is charged to full battery and I save nearly all my files on an external hard drive so it shouldn't be full.
Please can anyone suggest anything I can do to help or suggest what the problem may be. My friend said that I possibly have a problem with my hard drive?
Thank you,
Lucinda.Possible. Insert Install DVD 1 (that came with your MBP) and try booting with the c key pressed. If/when you see the menu bar (after language selection) select Utilities menu > Disk Utility, select your HDD in the list, and click Verify Disk. If errors are found, click Repair Disk.
-
MACBOOK PRO DOES NOT SWITCH ON - any thoughts???
Dear MacUser´s team....
I am in panic, I have a MacBook Pro (Intel Processor) and all of a sudden it stopped working.
What and how happened?
I was using my mac as normal. After working on Photoshop and iwork, I noticed that the HD started to make a funny noise then... all of a sudden it crashed... I waited until it got processed but nothing really change, still crashed.
So I switched off my computer and then everytime I try to switch it on - just comes a BLANK (white) screen and nothing else (apart from a randon noise coming from the HD)... after a while, just keeping FLASHING A FOLDER ICON with an interrogation (?).
Can anyone give me some thoughts of how I can get out of this serious trouble?
I very much thanks for any kind soul that will put me in the right direction.
Looking forward to hearing from you all.
Best regards,
Ana Medeiros.CarlitosHitchcock wrote:
oooooo...
first of all, thanks for ur reply.
Well, so i must buy a HD for my MAC? Are ther any possibilities to keep the information from my HD?
You might try downloading Ubuntu as a "live" CD, booting into it and seeing if your HD is accessible, and, if it is, you can copy the data to another external drive. if the failure is a circuit board, you probably won't be able to access the HD.
If you can boot into the Leopard DVD by holding down the "C" key with the DVD inserted, you can also check your HD, but if the system won't boot at all, it's time to take it to Apple for service.
Also, I would like to ask you why it could had happened, normally it happens?
Sadly, it's perfectly "normal" for mechanical things such as HDs, appliances, car engines, etc. to fail.
Why even we humans eventually go
Regards,
In general a failure like this is not a complete failure. You may find most of your HD data are intact, but while the computer is being serviced, I would install a new, larger HD anyway. -
Airport not available on MacBook Pro 15 unibody mid 2009, PLEASE HELP!!!!
Ok, so I just recently put in a new hard drive and battery by myself, since my original MacBook Pro hard drive became "corrupted" most likely due to a parallel desktop software I was using. Anyway so I finally install everything on the new hard drive and airport is not working. The icon is NOT EVEN THERE on the menu bar. I go into Network and the only thing I've got is Ethernet and Firewall. I've tried the "+" thing, and it didn't work. I then went into "Assist Me" , then "Diagnostics" and the airport option is greyed out, so is the external modem. Oh, and the operating system is Snow Leopard OS X 10.6.3. Has a 2.8 GHz Intel Core 2 Duo Processor.
I also deleted the "SystemConfiguration" Folder and found something interesting. The "com.apple.airport.preferences.plist" was never there and when I reboot, the "com.apple.network.identification.plist" also disappeared. I had to drag it back into the folder from the desktop where I put a copy just in case something weird happened, which it did.
I checked System Profiler, clicked on AirPort and it gives me stuff under "Software Versions", so I'm guessing it's acknowledging that THERE IS a card and can give me all the information for it, but I can't get the mac to use it. I reset the PRAM AND SMC and still nothin.
So, I figured it must be hardware, right? So I open the mac like i did when I installed the new hard drive and battery, and I CANNOT FIND THE DARN AIRPORT CARD. On the mid 2010 models it's with the bluetooth card at the top and I've tried looking online for ANYONE, who has tried to get to the airport card on the mid 2009 model for the MacBook Pro 15 unibody. And found nothing. I think it's in the clutch, but I'm too scared to touch that area. Does anyone else have any ideas or have I covered all my bases?
I REALLY DO NOT want to go to Apple. I don't have AppleCare and don't have the money to have them poke around and tell me the same thing I already know. And I spent way too much on this computer to not be able to use it to full capacity. PLEASE HELP!!!!!!From Mac Basics: AirDrop lets you send files from your Mac to nearby Macs and iOS devices
Your 2009 MBP is not compatible with AirDrop to an iPhone -
My Macbook pro is not working properly. Help?
This past week my macbook pro has been acting up. I can no longer empty my trash and every time I try I get an error code -50. I also can not move things to the trash or move any file on the desktop for that matter. For instance I can no longer drag anything on my desktop. I also can no longer change my background. I go through system preferences to the background, but when I select a new picture the background does not change. On top of all of this I can not download anything because it is saying that I do not have enough hard disk space, but I am not even using half of it. When I restart the computer it takes a long time to load up if it loads at all, and then I just have to shut it down and try to turn it back on. I am also not allowed to save any documents, I get a warning saying that the name I type is not a valid name. Lastly, the spotlight finder on the top right no longer shows up or works. These are all the problems that I have found so far. I have tried to do the utility disk check, but that just comes up as okay and doesn't give me the option to repair anything. What seems to be my problem and can I fix it?
With the Finder active, press the following key combinations, in this order:
Shift-Command-H
Command-3
Command-I
The Info window for your home folder will open. Click the lock icon to authenticate. In the Sharing & Permissions section, you should have read & write access. If not, make it so. Regardless of whether you made any changes, select "Apply to enclosed items" from the action (gear icon) menu. -
Macbook Pro will not charge.. Help
My macbook pro got a some water spilt on it so I put a fan over it and and used rice to try to dry the moisture. The computer itself works fine everything works like it normally would except that it will not charge. It recongizes that the charger is connected to it but says it's not charging. The charger itself isn't the problem because I tried another charger and it didn't work either. Is it the battery or is it something else that doesn't work? I'm pretty despirate for help and I don't have any warrenty on it so I don't want to call Apple if I don't have to and pay $50 for them to tell me that something is wrong..
try an smc reset see if that works here is an apple link that will explain you how to do so http://support.apple.com/kb/ht3964
-
My MacBook pro will not authorise... help?
I have a new MacBook Pro, i am trying to sync iTunes form my Desktop mac.
I have authorised my new macbook pro, but every time i go to use a song on iTunes it asks for the authorisation agian, and agian an dover and over...
Any ideas?Here are some steps to try.
1. Deauthorize, then reauthorize your PC
http://support.apple.com/kb/HT1420
2. Delete the SC Info folder. The entire folder, not just the file. It will get rebuilt the next time you start iTunes. Don't forget to restart your PC, as the article says.
http://support.apple.com/kb/TS1389
3. Get a free single of the week, which has the latest DRM on it, and play a few seconds of it.
Something else that has been suggested, is to delete one of these problem tracks but DO NOT SEND IT TO THE RECYCLE bin. Then re-add it to Itunes and see if it will play. Just do one track to check this out. Nobody has ever posted back to tell me whether this works.
If you still can't get purchases to play, contact iTS support. Apple needs to get this fixed, and the more people who report it the more notice it will get. -
My macbook pro will NOT update...help!!!!!!
My Macbook Pro refuses to update... and I can tell its running slow and not handling my Music Recording files to well.
It wont let me download Mountain Lion or anything else.
When I do the softwear update, It just restarts and it does NOT update anything!!!
I really need help.My Macbook Pro refuses to update... and I can tell its running slow and not handling my Music Recording files to well.
It wont let me download Mountain Lion or anything else.
When I do the softwear update, It just restarts and it does NOT update anything!!!
I really need help. -
MacBook Pro Problems at Start Up: Please Help!!
Hellos and Saluations,
Lads and gents: I first want to say what a brilliant board you all have here. Congrats to the admins and mods for a splendid job!
My new friends, I have a MacBook Pro (Intel) that I purchased a little over 1 year ago. I was still running Tiger when, about 6 weeks ago, upon opening the book, I started getting a gray screen that would stay there for a few seconds, then allowing me to start working. Fast forward to 4 weeks ago. The same thing happened, but it got stuck on the gray screen. The next morning it had the same symptoms, but eventually after messing with the mouse pad it came back on. Unfortunately, today it's doing the same thing, and it's stuck on gray.
Being a noob to this forum doesn't make me a board noob in general. I did some searches on this and have tried a number of things from other thread suggestions.
Things I've tried:
A. At start up, holding the Option, Apple, P, R buttons.
B. At start up, holding the Shift button
C. At start up, holding the C button (this produced an audible sound only)
D. There is no Apple icon on the screen, just gray/blue
E. There is no spinning wheel of death
F. I haven't spilled any liquid on it, nor dropped it
A couple of weeks ago, I took the computer to the Apple store. They ran a stress test and tried to replicate the issue, but couldn't. I was advised that they determined the issue to not be hardware/hard drive related; but that the problem was most likely software based. At this time I took the opportunity to upgrade to Leopard. For a little over a week the book was good to go -- no issues at start up. However, not even a week later, when I returned home from work the issue reared it's ugly head again. After a couple attempts at hard shut downs I gave up. The next morning, same thing except that it eventually came back on...
Fast forward to last night.. the MacBook Pro has been on the gray/bluish/greenish screen for close to 24 hours now. I've tried re-booting several times now; pulling the battery then restarting, restarting in safe mode, letting the battery go completely dead then powering up after plugging it in, etc. NOTHING works...
This really fails. The book is only 14 months old and only used for a couple of hours/day. The "genius" at the Apple store advised me that this issue isn't hardware related, but I'm beginning to think that it's a video card issue, which, if I'm not mistaken, is incorporated into the motherboard -- making it a hardware issue. I'm gonna be hells p!ssed if they tell me it's the video card or the screen. Both will be stoopid expensive and, after only 14 months of light use, very very disappointing to their quality.
Anyways, sorry if this is long winded, but I don't know any other way of explaining..
Thanks in advance for any help that people can provide! Again, great forum too!
DarrenSo yea. Just returned from the Apple store. They've deduced that the culprit to this issue is my video card. Whilst they were diagnosing the problem, I let the genius know that this is my first Mac product; that I run an international mail order business with 45 windows based pc's; that this book was somewhat of a trial to determine whether or not we would switch to Mac for our network; that we have a deal with Dell on the table to provide us with all new Dell computers; and finally that, given this catastrophic qc failure, we would more than likely be going with Dell (depending on if Apple was going to take care of me on this or not).
Apparently this got through to the genius, as he advised me that, given the book was only 1 month out of warranty, they would be replacing the motherboard pro-bono. This was greatly appreciated by me (and my company) and we will be in talks with Apple to have them provide us with our new network. This whole ordeal, while somewhat insignificant to the overall day-to-day issues of my life, still had me rather concerned about the quality control, and especially customer service of Apple/Mac. I have a new found positive outlook on their service at this time and will report my dealings on all of the international forums that my company is a prominent member/vendor on.
Last,I will continue to update this as it still offers to add to the comprehensive knowledge base of MacBook issues and Apple customer service.
Darren -
MacBook Pro is running slow. Please help!
Hello,
My MacBook Pro is slow to boot up, slow to open applications, and takes awhile to process actions (like clicking a link or selecting a field in which to type). I have posted an Etresoft snapshot of my system in hopes that perhaps it can help diagnose the problem. If possible, I would like to increase the over all speed of my system. I believe some of the errors are due to failed/corrupt apps that launch on start up, but I am not sure. Any help that this community can offer would be very helpful.
Thanks!
Problem description:
MacBook Pro is very slow.
EtreCheck version: 2.1.8 (121)
Report generated February 15, 2015 at 1:33:33 PM MST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro7,1
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 629
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 1:42:33
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 269.00 GB (116.82 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Untitled (disk0s4) /Volumes/Untitled : 50.21 GB (28.08 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Built-in iSight
Western Digital My Book 500.11 GB
EFI (disk1s1) <not mounted> : 210 MB
My Book (disk1s2) /Volumes/My Book : 499.76 GB (17.66 GB free)
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Symantec/AntiVirus
[loaded] com.symantec.kext.SymAPComm (12.2f1 - SDK 10.6) [Click for support]
/Library/Extensions
[loaded] com.symantec.kext.ndcengine (1.0f2 - SDK 10.6) [Click for support]
/System/Library/Extensions
[not loaded] com.cisco.nke.ipsec (2.0.1) [Click for support]
[loaded] com.symantec.kext.internetSecurity (5.2f1 - SDK 10.6) [Click for support]
[loaded] com.symantec.kext.ips (3.5f1 - SDK 10.6) [Click for support]
Startup Items: ℹ️
CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[failed] com.lexmark.hbnlistener.plist [Click for support] [Click for details]
[failed] com.lexmark.hostinfoupdater.plist [Click for support] [Click for details]
[loaded] com.lexmark.hostregister.plist [Click for support]
[running] com.symantec.uiagent.application.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
[failed] com.symantec.liveupdate.daemon.plist [Click for support] [Click for details]
[running] com.symantec.sharedsettings.plist [Click for support]
[running] com.symantec.symdaemon.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
GrowlHelperApp UNKNOWN (missing value)
Citations Application (/Applications/Papers2.app/Contents/SharedSupport/Citations.app)
GrowlHelperApp Application (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
iTunesHelper UNKNOWN (missing value)
Canon IJ Network Scanner Selector2 UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
Music Manager UNKNOWN Hidden (missing value)
SAVDiskMountNotify UNKNOWN (missing value)
ScanNotification UNKNOWN (missing value)
SymSecondaryLaunch UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 6.0 [Click for support]
Default Browser: Version: 600 - SDK 10.10
OfficeLiveBrowserPlugin: Version: 12.3.0 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
CitrixICAClientPlugIn: Version: 11.7.2 - SDK 10.7 [Click for support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User internet Plug-ins: ℹ️
Unity Web Player: Version: UnityPlayer version 2.6.1f3 [Click for support]
Safari Extensions: ℹ️
Reddit Enhancement Suite
3rd Party Preference Panes: ℹ️
Citrix ShareFile Sync [Click for support]
Flash Player [Click for support]
Growl [Click for support]
MusicManager [Click for support]
Symantec QuickMenu [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 269.00 GB Disk used: 152.18 GB
Destinations:
My Book [Local]
Total size: 499.76 GB
Total number of backups: 12
Oldest backup: 2014-05-06 04:22:17 +0000
Last backup: 2015-02-15 20:27:58 +0000
Size of backup disk: Adequate
Backup size 499.76 GB > (Disk used 152.18 GB X 3)
Top Processes by CPU: ℹ️
92% Folder Actions Dispatcher
8% WindowServer
6% coreservicesd
5% mds_stores
3% mds
Top Processes by Memory: ℹ️
258 MB SymDaemon
236 MB LiveUpdateDaemon
112 MB Dropbox
112 MB com.apple.WebKit.WebContent
109 MB Folder Actions Dispatcher
Virtual Memory Information: ℹ️
265 MB Free RAM
1.61 GB Active RAM
1.11 GB Inactive RAM
667 MB Wired RAM
15.71 GB Page-ins
275 MB Page-outs
Diagnostics Information: ℹ️
Feb 15, 2015, 01:33:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-133324_[redacted].crash
Feb 15, 2015, 01:32:25 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-133225_[redacted].crash
Feb 15, 2015, 01:31:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-133158_[redacted].crash
Feb 15, 2015, 01:31:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-133124_[redacted].crash
Feb 15, 2015, 01:30:54 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-133054_[redacted].crash
Feb 15, 2015, 01:30:26 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-133026_[redacted].crash
Feb 15, 2015, 01:29:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132958_[redacted].crash
Feb 15, 2015, 01:29:32 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132932_[redacted].crash
Feb 15, 2015, 01:28:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132858_[redacted].crash
Feb 15, 2015, 01:28:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132833_[redacted].crash
Feb 15, 2015, 01:28:08 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132808_[redacted].crash
Feb 15, 2015, 01:27:43 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132743_[redacted].crash
Feb 15, 2015, 01:27:17 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132717_[redacted].crash
Feb 15, 2015, 01:25:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132559_[redacted].crash
Feb 15, 2015, 01:25:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132533_[redacted].crash
Feb 15, 2015, 01:25:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132507_[redacted].crash
Feb 15, 2015, 12:22:41 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-122241_[redacted].crash
Feb 15, 2015, 12:21:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-122135_[redacted].crash
Feb 15, 2015, 12:21:00 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-122100_[redacted].crash
Feb 15, 2015, 12:20:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-122029_[redacted].crash
Feb 15, 2015, 12:18:50 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-121850_[redacted].crash
Feb 15, 2015, 12:15:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-121552_[redacted].crash
Feb 15, 2015, 12:14:10 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-121410_[redacted].crash
Feb 15, 2015, 12:11:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-121159_[redacted].crash
Feb 15, 2015, 12:10:46 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-121046_[redacted].crash
Feb 15, 2015, 12:09:19 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-120919_[redacted].crash
Feb 15, 2015, 12:07:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-120742_[redacted].crash
Feb 15, 2015, 11:53:29 AM /Library/Logs/DiagnosticReports/SymDaemon_2015-02-15-115329_[redacted].crash
Feb 15, 2015, 11:48:33 AM Self test - passed
Feb 15, 2015, 01:24:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132440_[redacted].crash
Feb 15, 2015, 01:32:54 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-133254_[redacted].crash
Feb 15, 2015, 01:26:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132652_[redacted].crash
Feb 15, 2015, 01:26:26 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-132626_[redacted].crash
Feb 15, 2015, 12:22:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-122211_[redacted].crash
Feb 15, 2015, 12:19:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-121953_[redacted].crash
Feb 15, 2015, 12:18:08 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-121808_[redacted].crash
Feb 15, 2015, 12:05:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-120503_[redacted].crash
Feb 15, 2015, 12:00:56 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Folder Actions Dispatcher_2015-02-15-120056_[redacted].crashHope this helps.
https://discussions.apple.com/thread/6466590
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