Hi my security questions aren't mine so now I can't purchase any apps how do I fix this
How do I fix my security code on my account because the ones that are there aren't mine and to reset them it shows someone else's email?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101656)
Similar Messages
-
HT201303 I forgot my security questions, what do i do? I can't purchase any apps.
please help I wan't to buy photography apps
If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer. -
Hi,I want to buy some apps today.
While I was ready to purchase , the store ask me to answer my security questions.
But I had already forgot my answer !
Now I can't purchase any app, help ! Thanks!The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
Hi,I want to buy some apps today.
While I was ready to purchase , the store ask me to answer my security questions.
But I had already forgot my answer !
Now I can't purchase any app, help ! Thanks!The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
Hi everybody! I forgot my security questions to my Apple ID, now I can't buy anything! How do I get the answers to or change my security questions?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104203) -
I forgot my security questions for my apple Id now I can't purchase anything
I forgot my security questions for my apple Id now I can't purchase anything
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(78532) -
I'm trying to make purchases in itunes but once I type in my apple id and password it prompts me to answer two security questions. I don't recall ever setting this up and now I can't make purchases because I don't know the answers. Read article on rescue email address and id security questions and this was no help. Doesn't prompt me anywhere to set up the rescue email. HELP!!!
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible
Username188 wrote:
I don't remember my security questions and I tried guessing them and now I can't buy anything for 8 hours please fix this so I can download stuff and I don't remember any of my security questions. Please help me out as soon as possible
Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'. -
I forgot all the answers to my questions, now i can't buy any apps from the apple store. What will i do... Please help....
Go to appleid.apple.com. From there, go to Manage Apple ID. Log in and go to Password and Security. When you get to the page about answering your security questions, click on the link for Forgot My Answers. That will send an email to the rescue email address on how to reset. If you did not provide a rescue email address then you will need to go to Express Lane Support https://expresslane.apple.com/GetproductgroupList.action for help.
-
I forgot my security answers for my apple ID ,and I can't purchase any application ,, i can't remember my alternate email address too ; what should i do ??
<Edited by Host>Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Some Solutions for Resetting Forgotten Security Questions - https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions - http://support.apple.com/kb/ht5312 - "If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them. Additionally, all future security-related emails for your Apple ID will be sent to the rescue email address."
Jan 2014 post about contacting Apple to reset security questions - https://discussions.apple.com/message/24543247 and https://discussions.apple.com/message/24671039 -
When I click to view my photos a question mark appears and will not let me view my picture. How do I fix this?
Suggests a permissions issue in the Library.
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to check and repair Library permissions -
I never set up any security questions for my apple ID and I was asked on the app store to sign in and answer my security questions, I never made any in the first place and it came up with questions that I didn't know. I've already been in support and tried to reset them, but I have to answer the security questions in order to change them. Is there any way to find out what they are?
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I can't purchase any app in my new devices "security questions issue"
Im soo sad and angry from apple support ..
i have thisproblem since 4 months now and the support wont solve it ..
i got ipad 3 few months ago .. when i try to purches new apps for it the account ask me to answer the seucrity questions , even the answers are right it says it wrong !!! but when i purches and app with my old ipad or macbook pro its fine...
now i got macbook air and the problem become bigger to me .. i dont want to purchas in my old devies and go back to the new once to download them !!!
yaa , when i try to change the security question !! i couldnt find the option !!
i hope someone can help me
Amira Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
HT201303 What do I do I forgot my apple security question and know I can't purchase any apps ?
Hey apple community I need I little bit of your help I was recently going to ours have an app but it asked for my security question and I forgot my security question what do I do know?
Either reset the password via iforgot.apple.com OR contact support 1-800-APL-CARE
-
my app store will not let me update or get any apps..they keep asking me for my billing info through my card and i enter my info and it says the security code is wrong when i know its right...how can i fix this? whats the problem?
Select None for payment method > iTunes Store: Changing account information
If None is not available > Why can’t I select None when I edit my payment information?
Yes, you can redeem an iTunes gift card for current purchases.
How to Redeem iTunes Gift Cards and content codes
And you can check the balance of a redeemed card > Account Home - Apple Store
Maybe you are looking for
-
MMREF Magnetic Media Files Download/Saved from Tax Reporter
Often times when we go to download the MMREF Federal File and various state files that are generated in PU19, they are not in the correct format. Please explain how these should be downloaded. Is the process to take the temse file and just download
-
Httpurlconnection and Proxy settings
hi all, I wrote a servlet that uses an HTTPUrlConnection to get a page from a remote server and the code looks like this : url = new URL(urlstr); HttpURLConnection uc = null; System.getProperties().put( "proxySet", "true" ); System.getProperties().pu
-
Hi, I have been having trouble restoring my iPad mini, the cellular data is not detected and personal hotspot is not coming. Can u help me find out what can I do? Thanks support team.
-
Google maps in black and white
hi there i am trying to add a custom map to my muse site kind of like these ones Cool Grey - Snazzy Maps - Free Styles for Google Maps where the google map is used just restyled. is this doable with muse i have not yet found a way has anyone else tri
-
Change screen resolution message when trying to start media manager
I use a UMPC (Samsung Q1UP) that only has a screen resoluion opion of 1024 x 600 as it is a 7" landscape mobile computer. When I start up the blackberry software, and then try to launch Media Manager etc., it gives me an error message to change the s