Hi need help been hakedED

hi my x bf set up a vgn, and parent monitor on my network, i rang my provider, i tried to wipe it, but comes up eerors, they r in total comand, stealing my personal things, and a box ouit of knowhere pops up with abuse xx and im so fustrated, i at to buy new router, but can see they still in control x plz help x

Hi nats566686,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your desktop has been hacked, and I would be more than happy to assist you! To begin, I will need to ask you a few questions:
What is the Product and Model Number of your desktop computer?
What version of Windows do you have installed on your computer?
Has your computer completed all of its important Windows Updates?
Is this an on-going, or recent issue?
Do you have any anti-virus software installed on your computer?
In the meantime, I recommend following this document on Resolving and Preventing Viruses on Your Computer (Windows 7, Vista, XP) or on (Windows 8). This should help provide the means for removing viruses and offering suggestions for preventing future viruses.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Similar Messages

  • Getting error in Itunes need help been trying all day!

    I'm getting error when I connect my ipod to computer and bring up iTunes error states
    An Ipod has been detected, but it could not be identified properly. Please disconnect and reconnect iPod, then try again.
    if the problem persists, uninstall iTunes, then install iTunes again.
    I have uninstalled and reinstalled iTunes 4 times... made sure my software for computer was up to date... switched usb iPod cords.. restarted computer followed a forum with same error happening to someone else.. i'm getting no where was working great yesterday purchased some new songs and now wont work any help would be great I have no idea what im doing!!

    dana1322,
    I had the same problem and found a different response elsewhere in help that worked for me.  On Jan 29, 2014 at 3:37 PM "ifyoucouldpleasehelpme" asked this questions and got the following answer, which I tried and it solved the problem for me.
    You need to remove a number of Apple programs, not just iTunes and then when you install ITunes again it will install all the up to date software you need.
    a) Remove the following program in the following order:
    ITunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    5Apple Applications Support (I actually had 2 versions of this a 32 bit and a 64 bit - so I removed them both)
    b) Then restart your computer (I have Windows 8 on a Dell)
    c) Then install the latest version of iTunes (it installs all 5 of the programs above)
    d) Restart you computer.
    I hope it works for you as well as it did for me.
    Best of Luck
    Greg

  • HT6154 phone enabled need help been like this for a while I think its a 2 possible 3

    son locked his phone up its enabled can i not un lock it , using itunes?
    thanks

    Hello there,
    It sounds like the phone is locked with a passcode you do not know how to reset. The following article should help you do that with iTunes:
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • My iphone 4S wont allow me to restore a bckup of icloud it has just rebooted the os and for over 24 hours i have been trying to fix it i use this phone for my job so i need help

    My iphone 4S wont allow me to restore a bckup of icloud it has just rebooted the os and for over 24 hours i have been trying to fix it i use this phone for my job so i need help. when i try to restore it says "Your iphone could not be activated becuase the activation server is unavailable, If the problom presests goto apple.com/support"   It has done this for 27 hours now PLEASE HELP!!!!!!!!!

    - Connect the iPod to the computer and see if iTunes sees it. If it sees it try to get the photos off the iPod.
    - Next let the battery fully drain. It will likely take days. After charging for at least an hour try again
    - Last, make an appointment at the Genius Bar of an Apple store.

  • I need help. My ipad 2 was stuck in recovery mode. i tried to connect it to itunes and restore but after downloading the file and extracting the software there is a pop up message that says "the device is full" i dont know what to do. Its been 2 days now.

    I need help. My ipad 2 was stuck in recovery mode. i tried to connect it to itunes and restore but after downloading the file and extracting the software there is a pop up message that says "the device is full. Deleting files and emptying your recycle been will help you restore." how am i going to erase files if i can't open my ipad. i dont know what to do. Its been 2 days now. please help. thanks.

    yes i am sure. This are the exact words... "The iPad "iPad" could not be restored. The disk you are attempting to use is full. (Removing files and emptying the recycle bin will free up additional space". i tried some options, hard reset, redsnow, tinyumbrella but still it's stuck.

  • How can I delete my old iCloud account cause I forgot my password and my email has been block. Please I need help urgently

    How can I delete my old iCloud account cause I forgot my password and my email has been block. Please I need help urgently

    Contact the Apple account security team for assistance resetting your password: Apple ID: Contacting Apple for help with Apple ID account security.

  • HT4859 I need help! I know longer have access to the email that I opened my icloud account with and I can't remember my password. I have tried asking Apple for help and no one has been able to! Any advice

    I need help! I no longer have access to the email that I opened my icloud account with many years ago and I can't remember my password anyway! However it continues to backup all my stuff. But I have no access to go in and delete items or manage my account. The pop-ups now tell me that my account is full and it will no longer be able to backup items. I would like to go in and delete items that I do not need to make room, but I can't! I have personally gone into the Apple genius store and presented the problem as well as called Apple support and talked with a live person. And no one has been able to help me. I cannot believe that I have basically lost my iCloud accessibility? I have a lot of money vested in music and priceless pictures! Please can someone help me?

    I don't know what you mean by "closed" - icloud accounts stay in existence even if you disconnect all devices from the account.  You can't delete them.
    If you don't recall the ID or the password, and if the link above doesn't provide another way to get to the account, then you are out of luck.

  • HT1222 I am trying like **** to download itunes 10.6.3 (64 bit - Windows 7) and I keep getting "the installer was interrupted before the requested operations for iTunes could be completed.  Your systems has not been modified."  I NEED HELP, PLEASE!

    I am trying like **** to download itunes 10.6.3 (64 bit - Windows 7) and I keep getting "the installer was interrupted before the requested operations for iTunes could be completed.  Your systems has not been modified."  I NEED HELP, PLEASE!

    I got it figured out myself... yaaaaay for me!

  • The product that I purchased is not working!!!! I need help and I've been stuck in your "Contact us loop" for the last few days and I'm getting frustrated. How do I contact you for HELP!

    The product that I purchased is not working!!!! I need help and I've been stuck in your "Contact us loop" for the last few days and I'm getting frustrated. How do I contact you for HELP!

    Probably the best place to start is the right forum for your product. This is the forum for Distiller Server, a long dead product used by big companies, and probably not what you have. If you can't find the right forum, please let us know the FULL name of what you paid for (please check your invoice, as Adobe have many similar products), and we can perhaps direct you. Good luck!

  • HT4314 Hi i need help please i been playing clash of clans over 13 months. And today o realise what someone using my game Centra. Someone playing on my game Clash of Clans. I been change my Apple ID password, email, but doesn't work. Then I playing game I

    Hi i need help please i been playing clash of clans over 13 months. And today o realise what someone using my game Centra. Someone playing on my game Clash of Clans. I been change my Apple ID password, email, but doesn't work. Then I playing game I can see what someone else trying connecting to my game And I don't know what to do.So if you can help me please? I don't wanna lose my game.

    Contact iTunes
    Contact iTunes

  • Hi i need help please i been playing clash of clans over 13 months. And today o realise what someone using my game Centra. Someone playing on my game Clash of Clans. I been change my Apple ID password, email, but doesn't work. Then I playing game I can se

    Hi i need help please i been playing clash of clans over 13 months. And today o realise what someone using my game Centra. Someone playing on my game Clash of Clans. I been change my Apple ID password, email, but doesn't work. When I playing game I can see what someone else trying connecting to my game And I don't know what to do.So if you can help me please? I don't wanna lose my game. 

    Hello Vaidas Vaidas,
    It sounds like you are noticing someone else is accessing your Clash of Clans data by playing the game and you have tried to reset your Apple ID password. If you are following the steps outlined in this article:
    Apple ID: Changing your password
    http://support.apple.com/kb/ht5624
    What is preventing you from changing your password? Any error messages or prompts?
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • I have a ipod nano 4th gen. and it wont connect to my computer at all and I tryed to reset it but its been 10 minutes and iit wont go back to normal. It is charging fine when I use the wall plug. I need help!

    I have a ipod 4th gen and it wont connect to my windows computer at all. I've tryed to reset it but its been 10 min and it wont go back to normal. I use the wall plug in to charge it. also it wont charge on my computer but other wise it works fine. I need help!

    What have you tried so far in terms of troubleshooting this issue?  Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
    What happens if you try to reset the device with it still connected to the PC?
    How to reset iPod
    Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
    Have you carefully worked through each and every single suggestion in this Apple support document?
    iPod not recognized in 'My Computer' and in iTunes for Windows
    B-rock

  • My iPhone 4S won't turn on it's been off for two days now. I tried charging it but it makes a noise every 8 seconds,holding the buttons down and also plugging it to a computer. I need help on what to do or if anybody can tell me what's wrong with my phone

    My iPhone 4S won't turn on it's been off for two days now. I tried charging it but it makes a noise every 8 seconds,holding the buttons down and also plugging it to a computer. I need help on what to do or if anybody can tell me what's wrong with my phone

    Yes ive tried a different charger and it also nothing shows when i plug it in just makes a noise

  • I have tried everything I know to retrieve the iPhoto Library app.  I detest this new Photo app, which obviously wasn't designed with photographers in mind.  I desperately need help in retrieving the old app and have not been able to do it so far.

    I have tried everything I know to retrieve the iPhoto Library app.  I detest this new Photo app, which obviously wasn't designed with photographers in mind.  I desperately need help in retrieving the old app and have not been able to do it so far.  I have gone to my app folder and tried to update my iPhoto Library.  I have gone to my trash and brought it over to my desktop and still cannot use it.  Please help!

    Try this fix discovered by User photosb189:
    From Finder, hold down the option key on your keyboard and click on the Go menu at the top of the screen
    Select Library from the drop down menu
    Then navigate to Application Support > iLifeAssetManagement > assets
    Right click on the 'sub' folder and choose Compress
    Drag the resulting zip file to your Desktop (as a backup)
    Go to your System Preferences and choose iCloud
    Turn OFF the iCloud Photos option
    Go back to Library > Application Support and DELETE the iLifeAssetManagement folder
    Now, in System Preferences, turn the iCloud Photos option ON
    iPhoto should now be able to launch. Give it enough time to re-download your Photo Stream content. if you are missing any of your My Photo Stream photos (more than 30 days old), unzip the sub folder on your desktop and drag that into iPhoto.

  • Need help accessing the router web page.  I have been tol...

    Need help accessing the router web page.  I have been told my router is acting like a switch and the IP address is not in the proper range.  I have tried reseting the router (hold for 30 sec and unplug for 5 mins).  Didn't work.
    thanks

    What router are you using?  Almost all Linksys routers use 192.168.1.1 as the default local IP address, but there is at least one that uses 192.168.16.1 , namely the WTR54GS  (not the WRT54GS).
    You need to try again to reset the router to factory defaults.
    To reset your router to factory defaults, use the following procedure:
    1) Power down all computers, the router, and the modem, and unplug them from the wall.
    2) Disconnect all wires from the router.
    3) Power up the router and allow it to fully boot (1-2 minutes).
    4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
    5) Power down the router.
    6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
    7) Power up the router and allow it to fully boot (1-2 minutes).
    8) Power up the computer (if the computer has a wireless card, make sure it is off).
    9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
    10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank (note: a few Linksys routers have a default user name of "admin" (with no quotes)), and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.
    If you get this far without problems, try the setup disk (or setup the router manually, if you prefer), and see if you can get your router setup and working.
    If you cannot get "Reply from ..." in step 9 above, your router is dead.
    If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. In this case, use the Linksys tftp.exe program to try to reload your router with the latest firmware. After reloading the firmware, repeat the above procedure starting with step 1.
    If you need additional help, please state your ISP, the make and model of your modem, your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.
    Please let me know how things turn out for you.
    Message Edited by toomanydonuts on 01-21-2008 04:40 AM

Maybe you are looking for