Hi, new to mac pro-fresh install of divx is purple and green

emailed them, but no response

Here's a link to the apple way of removing drive bays, which you're no doubt well aware of how to do but at least you can double check. I'm assuming there's already a drive in bay #1, if so then it'll still be connected to the mother board and, as you say, very resistant.
http://manuals.info.apple.com/en/MacProHardDriveDIY.pdf
and another one from 'mac.about'
http://macs.about.com/od/diyguidesprojects/ss/hdinstallmacpro_4.htm
When I fitted another drive into mine I do recall having to give the carrier a good tug to get it out as it was in rather 'snugly'.
Apart from that I can't suggest anything else, except perhaps leave the screwdriver alone.
Good luck!!

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