Hi, recently my school IT rebooted my laptop and lost my iTunes ... Redownloaded it but it won't reconise my phone or iPods as it it saying they are linked to another account... Got music I have paid for on these and don't want to lose.... Can anyone help

Question

Hi, recently my school IT rebooted my laptop and lost my iTunes ... Redownloaded it but it won't reconise my phone or iPods as it it saying they are linked to another computer .... Can anyone tel me what to do? Don't want to wipe the music I have bought on these devices
Thanks in advance

Answer 1

Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.