Hi, setting up eprint. says email exists already but won't let me retrieve password

Hi,
I have a Mac osx, printer is officejet 6600. Trying to setup eprint. so created username, entered email address and password. Then it says I already have an account setup (maybe through snapfish ??? but I don't useit) So I tried the login screen with my email address and "forgot password" option. It then says "please use an email address associated with the account?????
please help!!
Thanks,Laurie

The issue you're experiencing is most likely due to an old Snapfish account registered under your email address. ePrintCenter and Snapfish account information is stored in the same place and I've seen this conflict before. You will need to go to http://www.snapfish.com/snapfish/welcome, click the "Sign In" in the top right hand corner of the page and then click the "forgot password" link and enter the email address that is causing your problems, you should receive an email from Snapfish that will let you create a new password there. Once you've created a new password for Snapfish, try to Sign In on ePrintCenter (http://www.eprintcenter.com/) using your email address and the new password you created for Snapfish.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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http://support.apple.com/kb/ht5787
Apple ID: Contacting Apple for help with Apple ID account security
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