Hi, the preview view does not open. what can I do?

Hi everyone, I have an issue with the preview view application, I cannot open PDF or any type of document. When I try to do it this error come up: The preview view could not be open - 1712. Do you know how can I fix this?
Thank you.

For Windows:
http://trials2.adobe.com/AdobeProducts/APRO/11/win32/AcrobatPro_11_Web_WWMUI.exe
For MAC:
http://trials2.adobe.com/AdobeProducts/APRO/11/osx10/AcrobatPro_11_Web_WWMUI.dmg
ACROBAT XI

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