Hi there. I bought and downloaded photoshop elements 13 today. When I tried to set it up and was prompted for the serial number, the one I was given and subsequently entered ( correctly ,I checked numerous times) was seems invalid. What's the next step?!

hi there, I bought and downloaded Adobe photoshop elemts 13 today. When trying to set it up, I was prompted for the serial number which upon being entered was deemed invalid. I know the serial number is the correct one. What is the next step, how do I contact Adobe store?!?

Error "The serial number is not valid for this product" | Creative Suite
if that doesn't help, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

Similar Messages

HT4061 My Child has disabled my ipad mini...It ran out of charge and now is disabled for 22928370 minutes, what can I do as I cant get onto the ipad to get the serial number to speak to an advisor and its only 10 months old. HELP!

Please help me....
My Child has disabled my ipad mini...It ran out of charge and now is disabled for 22928370 minutes, what can I do as I cant get onto the ipad to get the serial number to speak to an advisor and its only 10 months old. HELP!

Hello Jesslocko,
Before following the iPad Restore process make sure you have updated version of iTunes installed on your computer, to check that Open iTunes on your computer click on Help and then check for updates ( If there is any updates available then Install it ) and If you do not have iTunes Installed or if you want to directly update the version of your iTunes then Download and Install iTunes from here : http://www.apple.com/itunes/download/
1. Make sure your device (iPad) is unplugged (Disconnected) from your computer (this should be the computer that you use to sync your iPad or you can use any other computer with iTunes installed in it). You can leave the USB cable connected to your iPad though.
2. Turn off your iPad. Press and hold the power button on the top edge until a slider appears. Slide it from left to right to power off your device. If the slider doesn't appear (because your iOS device has frozen up) then hold the power and Home buttons down until the iPhone or iPad turns off.
3. Ensure your device has a decent amount of charge. Leave it plugged in to the mains for 10 minutes or so if you see the flat battery icon. (iPad low battery)
4. Hold down the Home button (the round button at the bottom of your iPad screen) and connect the other end of USB cable to the computer this should cause your iPhone or iPad to turn on. Keep holding the Home button until you see the iTunes and USB cable images on your iPad screen, then release the button.(iPad recovery mode)
5. In iTunes (launch the application if it isn't running on your Computer), you should see a message saying an iPad has been found in recovery mode.
6. Click OK and then click on Restore to bring your iPad to Factory settings

I sent my First generation serial number for a recall, however nothing happened. No email, nothing. And when I tried it again, it said I had already sent that serial number. It's been days, a week even. Help?

I sent my First generation serial number for a recall, however nothing happened. No email, nothing. And when I tried it again, it said I had already sent that serial number. It's been days, a week even. Help?
Enough said. I don't know if I already received an email however may've accidentally deleted it or something, but I still don't know what to do. I can't do anything anymore because iTunes is not accepting the serial number anymore.

Just wait a few more days. Apple has been hammered by the number of replacement requests, so they are a little low on supplies at the moment.
B-rock

I have my registration no. but can't find where I upload this number and download photoshop elements 13?

I have my registration number but can't find where on the Adobe Site up upload this number and download photoshop elemements 13. Any suggestions?

If you are having the serial number I would suggest you to download the product from
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en
You can use your serial number to convert the trial version in to full version

How do I download photoshop elements 13 when I keep getting the following messageThis installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.

I need help with downloading photoshop elements 13

Moved to Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

HT4061 Is there another way to find the serial number with only your apple ID and password because apparently I never backed up my iPhone 5?

Is there another way to find the serial number with only your ID and password because apparently I never backed up my device on my computer?

If you registered it with Apple, you could try:
supportprofile.apple.com
Use your Apple ID and password to log in

Is it possible to find the serial number of a device with which I signed into my Apple ID, but which was not registered?

I bought an iPad2 about 2 years ago. It was stolen around 5 months ago, but since I had never registered it with apple, I gave it up for lost. Now I find it is possible to track based on serial number. Is it possible to find the serial number of my iPad without having registered it, since it has been signed into my Apple ID?

Hi PinkNoiseChick,
If you have ever sync'd with iTunes, follow Randers4 recommendation in this link:
https://discussions.apple.com/thread/5832788
Cheers,
GB

I cant find the serial number on my iphone 4th gen and im locked out

im locked out of my iphone 4th gen which mean i cant get into my iphone to find the serial i dont want to be told how to get my self in atm i need some help finding out which is the serial there is a
FCC ID or a IC
which one is the serial please help

If you're locked out because of a forgotten passcode, you don't need the serial number. You need to restore the phone.
iOS: Forgot passcode or device disabled

I purchased and downloaded Photoshop Elements 13, but the installer fails to initialise. How do I get it to work?

I have Photoshop Elements 10 and Premier Elements 10 installed on my PC. Both were installed from discs that I bought a few years ago. I recently purchased the upgrade (by download) for both applications to version 13. In accordance with the (scant) instructions received by email, I downloaded the four files required from the Adobe site. I subsequently ran the .exe files, which in turn created directories on my PC, including set-up.exe files for both applications. When I run the setup files, I get an error message stating that the installer failed to initialise. The error message advised me to download the Adobe Support Advisor to detect the problem. That tool does not exist. I then sought assistance from the Abobe support site, initially using the hyperlink suggestions, which were of no use, then using the chat function. The operator kept trying to get me to do something with something called 'Creative Cloud'; which I am not familiar with, and do not use. He then instructed me to download and run a CS5 cleaner tool; however, none of the choices offered by that tool include my issue, or either Photoshop Elements or Premier Elements. I am reluctant to uninstall version 10 of the programs in case I end up losing the lot and therefore wasting even more money than the purchase price for this upgrade.
All I want to do is upgrade my two applications from version 10 to version 13. I have paid the requisite fee but it clearly does not work. I appear to have totally wasted my money. Can anyone please tell me how to get it to work? I do not want to have anything to do with the so-called ‘Creative Cloud’ as I have no idea what it is, and I do not want to lose what I already have (and have paid for previously).
I have tried for a few days to access the so-called 24/7 chat assistance but appeared to have been locked out as every time I try to access it, I get a message that the (24/7) chat is closed. Adobe has taken my money for a product that does not work, and also refuse to help me fix it.
I am very frustrated with a product I bought that does not work, and a 24/7 support service that clearly is not 24/7, and which refuses to assist me. Can anyone PLEASE tell me how to get this to work? Rod.

Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha

Can I upgrade and download Photoshop elements 13 using windows vista?

I have just purchased the PE 13 upgrade, but when I want to download it, the versions only mention windows 7 or 8 and not windows vista which I am on? Does this mean I can't download it?

Thanks John, appreciate your answer although not what I wanted to hear. I'm fairly new to all this but: -
I've just purchased a Canon EOS 70D that my PE 12 can't read.
I've just purchased the PE 13 upgrade which contains the relevant codes, but can't be downloaded on my OS (Vista).
Where the hell do I go from here and will Adobe reimburse me I wonder??
Frustrated isn't quite accurate.

I have just upgraded to Yosemite and now Photoshop Elements freezes when using spot healing or clone stamp, is there an update due?

I have just updated to OSX10.10 Yosemite and now Elements freezes when using spot healing or clone stamp.

If you are using track pad, please use mouse and see if your issue is resolved.
Moreover, this issue has been resolved in PSE 13. You can give it atry as well.
Thanks!!

I was prompted for an Itunes update 11.?.? and my laptop (with windows) will not open i tunes now the itunes app

I was prompted to update my Itunes with version 11.?.? and now I can't open Itunes. When I tried to download the itunes app off the internet I quit after asking for me to verify Iapple devices. What am I doing wrong?

Hello Capt1961,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
When you get to the step to uninstall iTunes, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M.

I downloaded Photoshop CC, but when I tried to start it it said there was an error.

Kept trying to start it, same result. delited it and tried to download PS CC again, but now says my PS CC is up to date and will not redownload. How do I get it back?

This may be due to the deletion of the Ps CC app. As it was not uninstalled, so when you try to download, it shows you it is already downloaded.
Run the Cleaner tool to remove Ps CC :http://www.adobe.com/support/contact/cscleanertool.html . Restart your system and then try installing Ps again.
If this is the case then please check your private messages and send me the required info for connect session..
Regards,
Ashutosh

Why are my photos on recently downloaded Photoshop Elements 13, shown as touching their neighbours both above, below and at sides, and in effect have become a wall of photos! What has gone wrong?

I have recently downloaded Photoshop Elements 13 as an upgrade to PSE 8 which I have run for a year or two. Whenever I add photos to PSE 13, they appear as normal except that there is no space around each individual entry and all photos are crammed together and appear as a wall of photos. Why is this? What has gone wrong?

Moving the discussion to Photoshop Elements forum.
Thanks,
Atul Saini

I downloaded Photoshop Elements 10 and it has never worked.

I downloaded Photoshop Elements 10 when it first came out. It never downloaded properly. Now it shows that the exe program is operating so I can't modify it or even remove it. What can I do?

Are you able to open Photoshop Elements from the Start Menu?

Hi there. I bought and downloaded photoshop elements 13 today. When I tried to set it up and was prompted for the serial number, the one I was given and subsequently entered ( correctly ,I checked numerous times) was seems invalid. What's the next step?!

Similar Messages

Maybe you are looking for