Hi there I'm trying to update my mac that is on OS X 10.4.11 and nothing is coming up in the software update in the apple menu

That would be because you have the last version of Tiger. To upgrade you need to purchase a newer version of OS X released since Tiger. They would be:
Leopard (10.5.x);
Snow Leopard (10.6.x);
Lion (10.7.x).
Which one you purchase depends in part on your computer model and installed RAM. Unfortunately, you did not provide any additional information.
Lion is the current version of OS X, but Snow Leopard is still available through Apple's Online Store.

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TS3824 How can we install the iMac Graphics Firmware Update if the screen is white and I can't get to the Apple menu?

How can I install the iMac Graphics Firmware Update 2.0, if the screen is white and I can't get to the Apple menu? My computer has 5 vertical purple lines against white screen at startup before the Apple logo appears and the spinning gear...then everything disappears and the screen hangs on the white screen. I have tried unplugging and removing all my peripherals and the COMMAND, OPTION, P & R set of keys and still nothing. I have tried COMMAND C to start up from cd and it only tells me to turn off the computer and turn it back on. I found information on Apple's Support pages regarding the iMac Graphics Firmware Update but I am unable to download and install if I can't get to the Apple menu. Can anyone help?

You may have hardware problem, I think a visit to your local Apple Store or AASP is in order.

I tried to update, but my apple ID does not allowing me , always giving me 'Your device or computer could not be verified. Contact support for assistance

I tried to update, but my apple ID does not allowing me , always giving me 'Your device or computer could not be verified. Contact support for assistance '. I changed my apple ID passwords, still same. help me please

Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Log out, log back in, and test. If there's no improvement, continue.
Step 2
Reset your computer’s PRAM.

HT1925 When I try to uninstall apple updater I get a message that says " The feature you are trying to use is on a network resource that is unavailable." I dont understand this. How can I finish uninstalling the apple update program?

When I try to uninstall apple updater I get a message that says " The feature you are trying to use is on a network resource that is unavailable." I dont understand this. How can I finish uninstalling the apple update program?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

My ipod touch 8g 4th gen was stolen and jailbroken and when i got it back i tryed to unjailbreak it and update it but it wouldnt work so i deleted everything from cydia and now it turns on to the apple symbol and just flashes it on and off. wat do i do?

my ipod touch 8g 4th gen was stolen and jailbroken and when i got it back i tryed to unjailbreak it and update it but it wouldnt work so i deleted everything from cydia and now it turns on to the apple symbol and just flashes it on and off. wat do i do? HEEEELLLLP. please. my parents will go spastic at me if i tell them :'(

rosiefromballarat wrote:
my ipod touch 8g 4th gen was stolen and jailbroken and when i got it back i tryed to unjailbreak it and update it but it wouldnt work so i deleted everything from cydia and now it turns on to the apple symbol and just flashes it on and off. wat do i do? HEEEELLLLP. please. my parents will go spastic at me if i tell them :'(
I do not believe that your parents will go "spastic" because your iPod was stolen. I'm thinking that you jailbroke it yourself. Am I correct?

While using my Iphone 5, all of a sudden black and white stripes where on the screen. I have tryed to turn the phone off and on again, but there are only the stripes. I can't use it, and nothing happens when I push the buttons. Can someone help me?

While using my Iphone 5, all of a sudden black and white stripes where on the screen. I have tryed to turn the phone off and on again, but there are only the stripes. I can't use it, and nothing happens when I push the buttons. Can someone help me?

Try resetting your phone, hold the home and sleep/wake button down until the apple symbol comes up, then release. If that doesnt work, you may have damaged your phone and need to take it to an apple genius bar.

I have an Iphone 5 and used to download applications from the Apple store but now i couldn't download any thing although it seems that it trying to download and gives " waiting Icon " and nothing happened although there is about 9.4 Gb available space

I have an Iphone 5 and used to download applications from the Apple store but now i couldn't download any thing although it seems that it trying to download and gives " waiting Icon " and nothing happened although there is about 9.4 Gb available space

check the attached pics the waiting icon and it stands for long time without downloading any bit

I purchased my macbook pro 2nd hand and then purchased Lion online thru the apple store and today when I tried to update some of the software I got the message that it was corrupt. Can anyone help me?

I purchased my macbook pro 2nd hand and then purchased Lion online thru the apple store and today when I tried to update some of the software I got the message that it was corrupt. Can anyone help me?

Did the message say what was corrupt. It is not clear from your description of "...it was corrupt" what "it" is. Sounds like the download of Lion was corrupt. Download it again. Downloaded files sometimes get corrupted due to network connection glitches or interruptions.

I tried to update my ipod touch to ios 6 and now it wont boot past the apple icon. please help

I tried to update my ipod touch to ios 6 and now it wont boot past the apple icon. please help

Put your ipod in recovery mode and then restore your software again.

Has anyone tried creating a plugin that you can type in a specific word, and if it comes up in the very top of the page (i think its refered to as the header) it closes the page or tab automatically?

Has anyone tried creating a plugin that you can type in a specific word, and if it comes up in the very top of the page (i think its refered to as the header) it closes the page or tab automatically? there is a program called POW! by AnalogX that does this, but its only good for IE. And Im a Firefox man. Can anyone look into this or maybe create a plugin that does what POW! does for IE? I will donate to the creater of a plugin that does that. Im so sick of pop ups that most pop up blockers miss.

The Firefox pop-up blocker is very effective. If you are getting a lot of pop-ups in Firefox, you may have picked up some Malware that is causing those pop-ups.
Install, update, and run these programs in this order. '''''(Not all programs detect the same Malware.)''''' They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. 
''Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.''
Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php] 
SuperAntispyware - [http://www.superantispyware.com/] 
AdAware - [http://www.lavasoftusa.com/software/adaware/] 
Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html] 
Windows Defender: Home Page - [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx]
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: 
[http://www.spywarewarrior.com/index.php] 
[http://forum.aumha.org/] 
[http://www.spywareinfoforum.com/] 
[http://bleepingcomputer.com]

Hi, I downloaded Yosemite this evening. I downloaded o.k., it installed o.k. and then it restarted the Macbook and now it seems frozen. There is nothing but a grey screen, the apple logo and a bar that is half black

Hi, I downloaded Yosemite this evening. It downloaded fine, it installed fine and then it restarted the Macbook. Now it seems to be frozen. I have nothing but a grey screen with the apple logo and a bar that is half black and half grey. It's been like this for over an hour. Should I worry or is it still working at something? How do I fix this if it's not still working at installing something. Thank goodness for this poor old pc as backup.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Cant start up on my Macbook pro. All I get is a grey spinning wheel. Tried all the Startup key combinations and nothing works. I reset the NVRAM and nothing. I booted with start up disk , ran disk repair and all is ok. Tried to re-install OS but when I ge

Can not start up on my Macbook pro. All I get is a grey spinning wheel. Tried all the Startup key combinations and nothing works. I reset the NVRAM and nothing. I booted with start up disk , ran disk repair and all is ok. Tried to re-install OS but when I get to designating drive its blank. When I go to startup disk there is a "?" mark. When I restart under startup disk search for a drive it still comes up with nothing. Before I got the grey spinning wheel I had a locked screen. Could not move curser or click on anything. Finally just shut down. Thank you in advance for any help!

Shouldn't still have a 'beachballing'... if the drive is being found and the system is trying to boot from it but is having problems, I would suggest looking over ds store's user tip - Step by step to fix your Mac.
It's likely either something corrupt in your system files or a failing hard drive. But follow ds's steps until you find the cause of the problem.
Good luck,
Clinton

I'm running os 10.5.8 and want to upgrade to new mountain lion but need to first upgrade to 10.6.8. I downloaded that but got message saying i needed 10.6 first, which I can't seem to find anywhere. When i try Software Update from the apple menu, it says

Help! I want to upgrade to the new Mountain Lion OS but first need to upgrade rto 10.6.8. I'm currenty running 10.5.8. When i try the Software update from my desktop apple menu, it says i already have the most redent software. I tried downloading 10.6.8 but when i tried to run it said i first need 10.6, which i can't seem to find anywhere on the Apple site or internet. Any suggestions? Can i somehow not upgrade form 10.5.8 to 10.6 or higher?
Thanks.

Get this from Amazon before the prices really get out of control!
OS X 10.6.3
http://www.amazon.com/Mac-version-10-6-3-Snow-Leopard/dp/B001AMHWP8/ref=sr_1_1?s =software&ie=UTF8&qid=1343250995&sr=1-1&keywords=OS+X+Snow+Leopard
OR
OS X 10.6.0
http://www.amazon.com/Mac-OS-Snow-Leopard-10-6/dp/B002KG02QO/ref=sr_1_2?s=softwa re&ie=UTF8&qid=1343250995&sr=1-2&keywords=OS+X+Snow+Leopard

I cannot get itunes to update. I have version 10. When I either 'check for updates' or try and update thru the apple menu, it doesn't update.

I cannot get itunes to update. I have version 10. When I either 'check for updates' or try and update thru the apple menu, it doesn't update. What should I do?

Hi gnaksung,
Thanks for participating in the Apple Support Communities.
It seems like you're trying to update iTunes 10 on your Mac, but the update options are not working.
You may find the troubleshooting tips and download method in this article helpful with updating iTunes:
Troubleshooting iTunes installation on Mac OS X - Apple Support
If you're currently using OS X 10.6.8, see this link for the iTunes 11.4 download, which is the latest version that can be installed:
iTunes 11.4 for OS X 10.6
Sincerely,
Jeremy

The computer that had my iTunes account on has broken, and was thrown away. All the media I bought are on my iPhone only - is there any way to re-open my iTunes on the new computer or to download them off my iPhone? Thanks!

The computer that had my iTunes account on has broken, and was thrown away.
All the media I bought on it are on my iPhone only - is there any way to re-open my iTunes on the new computer or to download them off my iPhone?
I'm worried that if I lose my iPhone all will be lost. Please help!
Thanks,
Alastair

Buy yourself a backup drive. Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer is structured around you maintaining your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, matching the device content to the content on the computer. The exception is purchased content.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
For transferring other items from an i-device to a computer you will probably have to use third party commercial software unless you have an older model iPod. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/ - Mac & Windows
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797

Hi there I'm trying to update my mac that is on OS X 10.4.11 and nothing is coming up in the software update in the apple menu

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