Hi there it seems that I cannot reset my iTunes security questions without knowing them

Hi there I cannot rest my security questions please don't bother sending me to this link as the reset doesn't come up for me it requires me to answer the questions before I can access this http://support.apple.com/kb/ht5312

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86392)

Similar Messages

  • I am trying to reset my Itunes security questions as I haven't used them for ages, but there is no option to resend to my email.... Help?

    I am trying to reset my Itunes security questions as I haven't used them for ages, but there is no option to resend to my email.... Help?

    account security
    Please call apple @ 1-800-692-7753 in USA
    ask for the account security team
    you may want to add a credit card to your iTunes account  before calling; so they will have a way to verify your identity.
    Peace, Clyde
    check # for your country
    http://support.apple.com/kb/HE57

  • How to reset security questions without knowing the answers?

    Ok so it isn't that complicated and i have done this before, but I cant figure out how to reset my security questions without knowing the answers.

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105903)

  • HT201303 how do i reset my two security questions ive forgotten them.

    how do i reset my two security questions ive forgotten them.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • How to reset your itunes security question answers

    How do i reset my itunes security question answers

    Go here, and click "Manage Account" on the left:
    http://www.apple.com/support/appleid/

  • Will you reset my itunes security questions?

    will you please reset my itunes security questions?

    Nobody on these boards can; you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (92256)

  • HT201303 I reset my iTunes Security Questions and when I go into the Apple Store to buy a TV Show it is still asking me the old security questions, not the new ones... How do I make iTunes ask me the new security questions?

    I reset my iTunes Security Questions and when I go into the Apple Store to buy a TV Show it is still asking me the old security questions, not the new ones... How do I make iTunes ask me the new security questions?

    Get prepared for some bad news, then contact iTS.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • Is there a way to reset my apple security questions without actually knowing them?

    i recently purchased a new laptop but I can't buy anything on itunes until I enter my securituy questions. I never set these questions when I originally created my apple account so I do not know the answers. Is there any way to change them???

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT5312 How can I reset the iTunes security questions i forgot

    Ok i want to make a purchase but can't because i need to answer security questions i forgot them. How do I reset them through email because i cannot call so is there a way to reset through email ?

    Hello Chris,
    Welcome to the Apple Support Communities.  I found some information about how to reset your security questions if you have forgotten the answers:
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    You can find the full article here:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Way to reset Itunes security questions without calling Apple?

    Okay so here's the deal. I have forgotten my Itunes account security questions and I can't remember them at all as I created this account years ago and I cannot reset them unless I answer them. I do not have a rescue email address to have them reset and I'm not comfortable at all calling them up to have the reset the questions. (I have severe anxiety) I have tried emailing and text-chatting with Apple multiple times and nobody has been able to help me. Is there any way for the love of god to reset my security questions without having to call them?? Please.

    No.  They will only reset the questions after verifying your identity over the phone.  Once you are verified, and reset the questions, you can establish a rescue email address in case you forget the answers again.
    http://support.apple.com/kb/HT5312
    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • How do i reset my iTunes security questions?

    How do I Reset m'y iTunes security questions? I havé forgotten the answers. Thx, Chris

    Hey there Chris,
    It sounds like you need to reset your Apple ID security questions. The following article should help you out named:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • HT201303 how do i reset my itunes security questions

    how do i reset my itunes security questions

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • How do I reset my security questions without answering them if I forgot them?

    How do I reset my security questions? I forgot mine and everyone says to go to management and change the questions from there but when I do that they ask me to answer the original ones first that I forgot

    Security questions:
    https://discussions.apple.com/docs/DOC-4551

  • How can I reset my itunes security questions

    I forgot my apple security questions and I just. Got a new gift card and I can't buy anything because I need my security questions
    What do I do know?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96487)

  • HT1725 How do you reset your iTunes security questions if you forget them?

    I want to get a song on iTunes.so I went on and it needed the security question answer.But I forgot it, so how do I reset it?

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74893)

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