Hi, We have a problem opening email attachments, specifically word, when the mail is sent from an Entourage client.

It seems the mail is sent in plain text and when I try to open the attachment on my phone i just get a screen with the document name and type. If I send a plain text mail from my outlook client with the same attachment then this works fine.
Is there anything I can do to make these attachments open on my iPhone?
Thanks in advance
Phil

What about a work-around?
Ios 7.1 etc. has a problem with communicating with exchange. There are lots of reports of problems with pdf files.
The work-arounds mentioned here may be of assistnace.
https://discussions.apple.com/thread/5992793?start=0&tstart=0
get a gmail account.
There are lots of ways of moving files.
A simple and popular way to copy files and share files among your devices.
https://www.dropbox.com/
"Box lets you store all of your content online, so you can access, manage and share it from anywhere. Integrate Box with Google Apps and Salesforce and access Box on mobile devices" Rated the most secure cloud storage by SkyHigh Networks.
https://www.box.com/
Files Connect -- "Cloud Storage services like Dropbox, MobileMe iDisk, Google Docs/Picasa, Facebook photos, FTP, SFTP, WebDAV ... AFS (Apple File Shares) SMB (Windows shares) protocols"
https://itunes.apple.com/us/app/files-connect/id404324302?mt=8
Windows File server
http://itunes.apple.com/us/app/filebrowser-access-files-on/id364738545?mt=8
"Dukto is a simple application that allows you to share files between devices connected to the same (wireless) LAN network."
http://www.tidal.it/?page_id=309&lang=en
http://www.msec.it/blog/?page_id=11

Similar Messages

Opening email attachments in Word

Hi
I want to buy the Curve 8520. I am new to blackberries, so forgive me if this is a stupid question.
Will i be able to open email attachments that are word docs? Or will i need to buy a software product to facilitate this?
I just bought another phone and was told in the shop it would open Word docs - which it doesn't!
With the blackberry, i don't want to sign up to a contract to then find i can't open Word Docs
Thanks in advance

Hi and Welcome to the Forums!
I cannot say 100% what happens at this moment and with every carrier/reseller, but normally BB's come pre-installed with the Standard Edition of Desktop-To-Go, which includes an app to render Word docs. Check with your seller and see if that app is included.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How can I see my email attachments on top of the mail rather than bottom of the email

Hi,
I always see the attachments in the bottom of my email where it becomes difficult to scroll down to look to the attachment. Sometimes it gets wired if the mail is long.
I am also using Android where the attachment is viewed at top and same was the case of Blackberry. How could Apple miss it?

In the iPhone mail app attachments are listed at the bottom and that cannot be changed

When e-mail is sent from ipad, return address show up to recipient w/ the word "hi" in front of it making hi & address all one word. E-mail bounces back to them when they try to send something to me. I have two e-mails, one w/ local ph co, which should

I have two e-mail addresses, one w/ my local ph com, which should be my primary one & one w/ yahoo. When I send e-mail via ipad, the word hi apears before my e-address, making the word hi and my address one word. When recipient tries to e-mail me back, mail bonces back to them. Help, Please!

I have two e-mail addresses, one w/ my local ph com, which should be my primary one & one w/ yahoo. When I send e-mail via ipad, the word hi apears before my e-address, making the word hi and my address one word. When recipient tries to e-mail me back, mail bonces back to them. Help, Please!

Trouble Opening Email Attachments

I am having problems opening email attachments. These attachments are .doc, .pdf and .xls files that used to open. They come across as winmail.dat files and won't open. Any ideas?

They are appearing like that probably because the emails are being sent in rich text format and not in plain text : http://support.apple.com/kb/TS1506 . You might be able to view them via a browser (I've enver received any so I haven't been able to check whether that works), or if you can get them resent in plain text format they should then be ok, or there are a few apps that calim to support winmail.dat files (I haven't tried any of them) e.g. Winmail File Viewer, Winmail.dat Viewer

Why can't I open email attachments in pages any more

I have Pages app on my iPad, but am now unable to open email attachments with that app. the drop down box suggests 'open in books'
what can I do?

Reset: hold down the home button along with the power button until you see the Apple, then let go.

After update I am no longer able to open email attachments by just clicking on the attachment. I now have to click control and then click open linked file. How can I open attachments by simply clicking on them?

After update I am no longer able to open email attachments by just clicking on the attachment. I now have to click control and then click open linked file. How can I open attachments by simply clicking on them?

Unless you believe middle-click is yours and don't like it being usurped, mine is set globally to "Enter".

I can't open email attachments on my ipad that have an arrow on them. Those with a W open just fine. Also can't open jpeg files-- they also have an arrow on them. Any ideas?

Hi, I can't open email attachments that have an arrow on them. Attachments with a W (windows) open just fine. I have an ipad 3. Thanks for any ideas.

Attachments that show as a bold downward pointing arrow in a gray rectangle in a dotted box have not yet been downloaded to your phone (usually because they are large). Tapping such an icon should download the attachment if you are connected to the internet and your mail server is reachable. Once downloaded, they should appear as normal (which would depend on the attachment type).
This is the "Using iPhone" forum, so I said phone, but the same applies on an iPad.

Opening email attachments created by microsoft

first week with ibook going smooth but minor problem can't open email attachments created by microsoft word or excel, any suggestions would help

camryn,
Since your iBook is new you may have a trial version of Pages and Office 2004. It may have also come with AppleWorks.
Look in your Applications folder.
If you have any of these programs control click on the attachment and >open with, Navigate to said program.
Pages does agood job of opening Word files, AppleWorks is IMHO not so good. I'm not sure about the Excel files, maybe someone else can offer more on that.
You can go here to check other alterntives:
http://www.versiontracker.com/php/search.php?mode=basic&action=search&str=office &plt%5B%5D=macosx&x=0&y=0
Hope this helps.
20" iMac G5 rev.B, 250GbHD, 2GbRam Mac OS X (10.4.3)
20" iMac G5 rev.B, 250GbHD, 2GbRam Mac OS X (10.4.3)

I cant open email attachments since ios5 update

Since updating to ios5 I cant open email attachments, (word, excel or pdfs)- help please!

Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in 10.8 there is only one. If you're running a version older than 10.8, this comment isn't applicable.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.apple.MailServiceAgent
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Can no longer open email attachments

All of a sudden I was unable to open email attachments with my att yahoo account. I was able to open them using Explorer. I tried all the suggestions posted including clearing history, safe mode, and resetting Firefox, to no avail. This problem occurs with all email extensions.

RNORTH
''I solved the problem by doing an uninstall and reinstall of Firefox ''
Glad that worked for you. <br /> Whilst posters in this thread have the same broad and vague symptom the cause may vary. Reinstalling Firefox may be overkill for this type of problem, and a simple reinstall is often not a very good solution to anything.
Walter & the sign out solution.<br />Probably a quick and simple trick if it works. The clear cache and site cookies suggestion in the second post of this thread is probably a more reliable method of doing of solving that sort of issue.
== ''';-)''' ==
This reminds me of another Forum I was on.
Threads often had suggested solutions along the lines of
#Uninstall browser A use browser B, that worked for me
#Followed by another poster saying uninstall browser B use A
In fact the thread would be one where clearing cache and cookies would be the preferred solution. Uninstalling a browser and reinstalling a brand new instance of another has a similar effect to clearing cache and cookies, but is nowhere near as convenient.

Open email attachments with Pages?

Have just recently purchased 2 iMacs and am having a problem with email attachments. iWorks is installed on both machines. In one machine, when an email attachment comes through I can "Command-click" and get an option menu to select the application that will open the attachment- in other words choose Pages rather than TextEdit or Word (if I had it installed).
On the second computer, all "Word-type" documents are automatically opend by TextEdit. If I "Command-click"

You are probably not doing anything wrong but sending to persons not having Macs with Pages of the same version. If you are sending to person on PCs or Macs without the right Pages you have to export to Word or Pdf so they can read it.

Nokia C7 - can't open email attachments

I have just bought the Nokia C7. I am on Orange. 1. Fantastic phone except I can't open attachments, I get a "cannot connect, check your connection settings" message. I can open emails, I can go on the internet with no problem. I tried this with an 02 sim & still got the same message. 2. Also, how can I stop my emails disappearing from my inbox once I have opened them? Can anyone help?

Rajivindia - I am none the wiser about this & haven't read anywhere of anyone else other than you having this problem. I have spoken to Orange several times but can't seem to find someone that knows what they're talking about.
I have tried several different sims & am still getting the same message - it must be a settings issue but I have gone through everything I can find to no avail.
I honestly thought I was the only person on the planet with this issue!
It's getting to the point that this phone is going to go to the Nokia shop & be sent away to sort - its still under warranty & it'll be returned for a refund if it can't do what it's supposed to do!

Trouble opening email attachments sent from another mac

When I try to open email attachments from my new email acct at Charter.net they come out as giberish! Charter is unable to help me. They have no idea why this is happening. with my hotmail acct I can open them inconsistantly. I am sending things from my work mac to my mac at home. Both use system 10 and both computers have Word so that can't be the problem. I also make sure that the attachments say .doc in the title of the attachment. Does anyone have any idea why this is happening?

DOS 8.3 refers back to the pre-Windows days when file names were restricted to no more than 8 characters in the filename plus a three letter extension that identified the type of file; e.g., filename.doc for Word documents. A surprisingly amount of Windows code is still based on DOS, and some programs still behave oddly if you try using longer filenames or filenames with spaces or non-standard (letters and numbers and underscores) in the name.
On the Entourage machines, check Preferences> Compose and make sure the 'encode for' pull-down fiels reads 'any computer (Apple Double)'.
Your correct that Hotmail is rather well-known for mungling attachments sent from Macs. For that matter, it's prone to mungle attachments sent from or read by any browser other than Internet Explorer for Windows (e.g., if you use Firefox on Windows, Hotmail will corrupt the mail's formatting). It's possible to have either Safari or Firefox to pretend to be IE for Windows but I've never found that to actually help with Hotmail, probablly because it's checking for ActiveX which is Windows only. I have no knowledge of charter.net or how it's webmail works. One thing that may help with either email at home: try saving the attachments to the hard drive and then open the program you want to use and open the saved file from within the program (as opposed to trying to open the attachment from within the webmail browser or saving the attachment to disk and double-clicking it on the desktop to launch the associated program).
One thing that might work well is to bypass the webamil approach at home and use a stand-alone mail program, such as Apple's own Mail program in the applications folder or the free download of Mozilla Thunderbird. You mention using Entourage at school; that suggests you'd qualify for the student-teacher version of Microsoft Office, which would let you use Entourage at home as well (that's essentially my home Mac situation; Entourage-to-Entourage works quite well).

How can I open email attachments in Pages?

I am unable to open email attachments such as Word docs and PDFs in Pages. If I select them I get "open in mover lite." Until recently, when I selected them I could open in iBooks but that is no longer an option for me. I am not sure iBooks would help anyway!
How can I open attachments in Pages?
Thank you,
Prea

according to MS KB article:
http://support.microsoft.com/kb/278061
That file is made when someone is using Rich text format and attaches a file. Have them switch to either HTML or plain text and reatatch the file and you should see the proper attachments.
Jason

Hi, We have a problem opening email attachments, specifically word, when the mail is sent from an Entourage client.

Similar Messages

Maybe you are looking for