Hi, We have tried "everything" to try to get instagram to load properly

Hi, We have tried "everything" to try to get instagram to load properly on our ipod touch 4.  It loads, but then the icon remains gray with either a "waiting" or "installing" notification on it.  We have tried, rebooting the ipod, deinstalling and reinstalling instagram from our itunes account, resetting all kinds of things.  The gray icon will not delete.  We cannot get it off the ipod to try to reload it.  Even when we remove  instagram from the itunes folder and sync it, the gray icon still will not leave the ipod.  Please help! Thanks, Mary

You might find useful advice in Time Machine Troubleshooting.

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